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1 min read
How to ensure your site is operating at peak performance
Preparing for the holiday shopping season is as much about reducing risk as it is about finding innovative ways to improve the site experience. Slow pages and technical errors are the quickest way to ensure new visitors don’t find what they’re looking for on your site. But with so many things contributing to technical performance, […]
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2 min read
Six great ways to handle out-of-stock items this sale season
When Black Friday comes around, you need to give your customers all the information they need about your products in order to secure their trust and convince them to spend their hard-earned cash with your brand. In a physical store, your stock levels are immediately clear; it’s either there or it isn’t. But online, the […]
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- Customer Experience
5 min read
How Sky UK are creating positive change through customer journey experimentation
At our latest CX Circle event, Simon Elsworth from Sky UK and Isabelle Zdatny from Qualtrics XM Institute discussed how using data from Qualtrics and Contentsquare is helping create lasting change for Sky’s customers. In an informal question and answer session, Simon, Sky UK’s Senior Experimentation Manager, chatted to Isabelle, Qualtrics XM Institute’s XM Catalyst, […]
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6 min read
Beyond the pandemic: What’s next for the financial services industry?
Are you ready to deliver exceptional CX experiences within the FinServ sector? Download our Fate of Finance report for an in-depth look at what the future holds, according to twelve digital leaders from global banking, financial services, and insurance businesses. Financial services: digital transformation The global pandemic forced many banking, financial services, and insurance companies […]
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- Analytics
5 min read
The do’s and don’ts of Core Web Vitals with iProspect
With Google’s new ‘page experience’ metrics now a ranking signal, approaches to website performance and UX have seen a real shake-up in recent months. Ric Riley, Associate Director – Optimization, iProspect, spoke at our latest CX Circle event about Google’s Core Web Vitals algorithm update, providing useful tips to help prioritize your website task list […]
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3 min read
Prestigious Annual Awards Program Honors Standout AI and Machine Learning Solutions and Companies NEW YORK, June 23, 2021 – Contentsquare, the leading experience analytics company, today announced that its CS Live application has been selected as the winner of “Best Overall AI-based Analytics Solution” in the fourth annual AI Breakthrough Awards program conducted by AI […]
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2 min read
Why LGBTQIA+ inclusion is important to our employees
For the next leg of our Pride Month blog series, we sat down with our LGBTQIA+ employees to understand why inclusion in the workplace is so important, and what it personally means to them. The importance of allies “You don’t get to choose who you love and how you feel, so why is it okay […]
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- Design & UX
4 min read
Considerations for your chatbot design
Whether you’re exploring custom chatbots, browsing third parties, or looking to improve your own chatbot design, it’s good to know what kinds of UX requirements you need beforehand. Exploring chat options can be daunting but here are some UX considerations for when refreshing or building your chatbot design. How to nail your chatbot design […]
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1 min read
[Infographic] How to measure your user performance
In our 2021 Digital Experience Benchmark report we analyzed over 20 billion user sessions in 25+ countries for 11+ industries. We do this to help you see how your company’s digital experience stacks up against the world’s leading brands. In the report, we analyzed 10 digital KPIs (bounce rate, time on page, conversion rate, and […]