Welcome to CX Circle
World Tour 2024

Your go to-source for all things customer experience.


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Watch the highlights from past events.

Browse our global content library for the latest digital trends, industry insights and practical advice from leading brands.


Keeping it Human in a Digital World

Rob Sleath, Senior Optimisation Manager, Lovehoney


Back to the Future: Customer Experience in 50 years

Gary Roth, Director of Business Value Services, Contentsquare


Crazy Rich Data: Innovative ways data is informing UX Design

Quaetapo, Senior Manager Program Delivery, RM Williams


  • Forrester
  • Meta
  • Lacoste
  • Clarins
  • Autodesk
  • Lovehoney
  • Vice
  • Decathlon
  • Sky
  • Microsoft
  • Carsales
  • Eucalyptus
  • Loreal
  • Foodpanda
  • Fairprice

Keep on reading

Learn from the experts

  • Benchmark 2024

    Analytics | Report

    2024 Digital Experience Benchmarks

    With cost per visit jumping an astonishing +9.4% last year (while conversion rates dropped), every visit is now more valuable than ever.

    Uncover trends for crucial digital KPIs and learn how to maximize the value of each visit with actionable insights and best practices designed to elevate the entire customer journey.

  • CXCircle x Clarins logos

    Customer experience | Blog

    5 minutes with Clarins: Digital experience trends, prepping for peak and the power of DXA

    CX Circle NYC was all about sharing advice, inspiration and predictions for this new era of digital experience. During the event, Clarins’ Director of eCommerce, Edouard Madec chatted with us about the biggest digital experience trends for 2024, tips for preparing for peak season and leveraging DXA tools to better the customer experience.

  • Analytics | Report

    2024 Digital Customer Experience Trends

    Discover the trends shaping digital customer experiences and what you can do to prepare your business for 2024—and beyond.

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