Build experiences that convert telecom customers

Contentsquare for Telecom

Contentsquare's digital experience analytics platform helps telecom brands create outstanding online experiences by giving you the data you need to deliver seamless, intuitive, and efficient customer journeys.

  • Virgin Media
  • T Mobile
  • Rakuten
  • Verizon
56% of telco customers bounce after viewing just one page. Source Contentsquare

Insights you can’t afford to miss

With marketing costs rising and plenty of competition, telco brands can no longer throw money at ads and expect to see positive results. And with more than half of telco customers bouncing after viewing just one page, it’s never been more important to ensure you’re providing an outstanding online experience.

To truly succeed, telco brands need to know what pages drive conversions, what content causes users to bounce, which are their most profitable customer journeys, and why their online customers behave the way they do.

"Modern digital experiences are extremely complex, and knowing exactly what’s going on everywhere is very tough. To truly understand digital customers, you need to have a holistic understanding of their behavior – and achieve that at scale."

Giles Richardson

VP Digital Journeys, T-Mobile

Delight your telco customers with intuitive digital journeys

When it comes to self-service journeys, bundle comparison tools, and guides on switching providers, even small tweaks to your website can have a huge impact on your customer experience.

Contentsquare tracks every click, hover, and micro-gesture from your customers, providing the insights you need to optimize your website content in line with real customer demand. We’ll help you make smarter, data-driven decisions – quickly and at scale.

+8% Increase in 'Add to Cart' activity Orange gained from optimizing their customer journey with Contentsquare insights

Recover lost revenue from friction caused by errors

Surface and rank website errors based on their revenue and conversion impact with our industry-leading Find & Fix feature. Automate and simplify your web performance monitoring by receiving actionable insights in seconds.

Contentsquare can help you recover millions in revenue lost to technical errors on your telco website. Our advanced analytics platform helps you plug the gaps on your website and keeps your bottom line trending upwards.

Empower your entire digital team

Conventional web analytics tools are hard to use and even harder to interpret. Contentsquare is painless to set up and complements traditional analytics with automated insights that every digital team can use – not just the analysts.

From eCommerce to Analytics to Sales, Contentsquare makes discovering and acting upon customer data easy for everyone.

Explore our platform

Freedom from Tagging

Contentsquare’s software effortlessly breaks down elements on your site, no tagging required.

AI Insights

Machine learning automatically prioritizes the errors that are costing you conversions.

Insights that help you hit and exceed rising telco revenue targets

  • Powerful visualizations

    Our intuitive, visual reporting  makes it easy for marketers to understand user behavior and buyer journeys.
  • Actionable insights

    Get a full picture of visitor behavior and enjoy clear prioritization of which opportunities to act on for the biggest impact.

  • Deliver great customer experiences

    Contentsquare empowers your entire team to make smarter decisions, quickly and at scale.

“Thanks to Contentsquare, we can produce immediately actionable insights based on the actual activity of our users. This is crucial for ensuring our homepage meets our high expectations in terms of bounce rate, user journey, and conversion."

Elisa Greef

UX Designer, Prixtel

Integrations

Supercharge your analytics with out-of-the-box integrations

Contentsquare integrates directly with 70+ leading tools, powering your systems with unique insight into your customer. We make your entire ecosystem smarter, giving you a greater return on your marketing tech stack investment.

Our technology partners
  • Google Analytics
  • Adobe Analytics
  • Qualtrics
  • Salesforce
  • Optimizely

Research and insights on building outstanding telecom experiences

  • Benchmark CTA

    REPORT

    Digital Experience Benchmark Report

    How do you stack up to your competitors and peers in the telco industry?

  • CASE STUDY

    T-Mobile

    How T-Mobile uses Contentsquare’s experience analytics to improve their customers’ digital journey.

  • DATA HUB

    Telecom Deep Dive

    Month-by-month view of how Telco customer behaviors have changed in 2021.

Find out how to engage and retain your telecom customers with intuitive online experiences

Get a personalized demo with a digital experience expert.

Get a Demo