Financial Services

  • 2 min read

    Contentsquare Partners with Digital Transformation Consultancy Openbox

    Contentsquare Partners with Digital Transformation Consultancy Openbox  Digital experience analytics will prove essential for financial market January 25, 2022 – London, UK – Contentsquare, the global leader in digital experience analytics, today announced Openbox as their first Scotland-based consultancy partner. Openbox are specialists in designing engaging experiences within the financial service sector and are one […]

    Contentsquare

  • 3 min read

    ICYMI: 3 experts share 5 ways BFSI brands can improve their CX

    Contentsquare and Kameleoon recently hosted a panel to discuss current digital and customer experience (CX) trends for banking, financial services and insurance (BFSI) companies. Retailers lead the pack when it comes to creating exceptional CX, but why is that? We sat down with industry leaders to discuss how financial services organizations can replicate those successes […]

    Delaney McDonald

  • 2 min read

    INVITATION: Defining CX’s role in the digital world of tomorrow

    Join Contentsquare, Zoom, Nespresso, Dell, Walmart, Microsoft and Others for a Half-Day Virtual Event  Customer experience is increasingly defining brands and becoming a factor that can soar a brand to new heights or sink its ship. It’s shaping the future of online engagement between brand and audience and becoming the battleground on which market leaders […]

    Niki Hall

  • 6 min read

    Beyond the pandemic: What’s next for the financial services industry?

    Are you ready to deliver exceptional CX experiences within the FinServ sector? Download our Fate of Finance report for an in-depth look at what the future holds, according to twelve digital leaders from global banking, financial services, and insurance businesses. Financial services: digital transformation The global pandemic forced many banking, financial services, and insurance companies […]

    Katie Leask

  • 5 min read

    2021 Digital Experience Benchmarks by Industry 

    Every year, Contentsquare releases a digital experience benchmark report to help businesses see how their digital experience stacks up against the world’s leading brands. This year’s report stands out for a few reasons.  Firstly, it tracks and measures the change in consumer digital behaviors that took place over the last year and the digital transformation […]

    Lyssa Test

  • 2 min read

    RBS & Contentsquare – Reinventing a business model to provide world-class customer experience

    Getting your digital experience right matters. Research by Aberdeen Group has shown that delivering a good digital experience results in up to 15% uplift in customer retention rates, up to 7x improvement in annual company revenue and up to 6x improvement in customer satisfaction rates. The Royal Bank of Scotland (RBS) is a prime example of how […]

    Royal Bank of Scotland

  • 3 min read

    Every Financial Services Customer is a Digital Customer

    Contentsquare helps global financial services providers improve customer experience and business results.

    Contentsquare