Financial Services

  • 5 min read

    5 strategies to improve the insurance customer experience

    It’s hard for insurance carriers today to offer stand-out products and pricing. But there is one area in which you can still really differentiate in Insurance: Customer experience. Historically a high-churn industry, Insurance is now more focused on nurturing customer loyalty and securing customer retention. As a result, carriers are all vying to provide the […]

    Jack Law

  • 5 min read

    3 killer customer retention strategies for banks and insurers

    Customer retention is one of the most urgent challenges facing financial services firms today. Consequently, customer retention strategies for banks and insurance providers are in high demand. Of course, customer retention has always been valuable. Returning customers cost less to serve, have a higher lifetime value and are more likely to refer new customers your […]

    Jack Law

  • 6 min read

    5 reasons to read our Financial Services Customer Experience Benchmark report

    With competition heating up in the Financial Services industry, the firms that differentiate and win in 2023 will be those that—with the help of an analytics solution—deliver amazing digital customer experiences. A great financial services customer experience (CX) can make a big difference to a firm’s bottom line. According to a recent Forrester report, a […]

    Jack Law

  • 7 min read

    4 tips for delivering on-the-money customer experiences for financial services from BlackRock

    4 tips to deliver on-the-money customer experiences for financial services from BlackRock APG’s Managing Director, Scott Roen At a time when economic uncertainty is rife, how can FinServ businesses continue to drive growth in 2023? One answer is to meet the growing customer demand for seamless self-service online experiences. How? By investing time and resources […]


  • 4 min read

    How the FCA’s new Consumer Duty spotlights the power of the customer experience

    In July 2022, the UK’s Financial Conduct Authority (FCA) released the new Consumer Duty, which aims to put customers at the forefront of FinServ products and services. For many firms, this means slight tweaks in their customer experience, product or services. However, for some, it will require more time and resources to become fully compliant. […]

    Nea Bjorkqvist

  • 2 min read

    Contentsquare Partners with Digital Transformation Consultancy Openbox

    Contentsquare Partners with Digital Transformation Consultancy Openbox  Digital experience analytics will prove essential for financial market January 25, 2022 – London, UK – Contentsquare, the global leader in digital experience analytics, today announced Openbox as their first Scotland-based consultancy partner. Openbox are specialists in designing engaging experiences within the financial service sector and are one […]


  • 3 min read

    ICYMI: 3 experts share 5 ways BFSI brands can improve their CX

    Contentsquare and Kameleoon recently hosted a panel to discuss current digital and customer experience (CX) trends for banking, financial services and insurance (BFSI) companies. Retailers lead the pack when it comes to creating exceptional CX, but why is that? We sat down with industry leaders to discuss how financial services organizations can replicate those successes […]

    Delaney McDonald

  • 2 min read

    INVITATION: Defining CX’s role in the digital world of tomorrow

    Join Contentsquare, Zoom, Nespresso, Dell, Walmart, Microsoft and Others for a Half-Day Virtual Event  Customer experience is increasingly defining brands and becoming a factor that can soar a brand to new heights or sink its ship. It’s shaping the future of online engagement between brand and audience and becoming the battleground on which market leaders […]

    Niki Hall