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    • Customer Experience

    4 min read

    Five ways to optimize your checkout flow and increase conversion

    The checkout flow is the final stage of the user’s purchasing journey. It consists of a series of steps, such as visiting the cart, adding shipping and billing information, reviewing the order, then making the purchase. The checkout flow should give your user confidence to keep moving through each step. It’s crucial to create a […]

    Claudia Chang
    • Design & UX

    2 min read

    Digital intelligence: Why you need it and how to choose the right solution

    Choosing a digital intelligence solution is one of the most important decisions you’ll make when it comes to improving your online customer experience (CX).  Data is everywhere. In the past few years we have accelerated into the future, where data about digital properties is readily available for almost everything—from bounce rate to visitor traffic, customer […]

    Delaney McDonald
    • Design & UX

    3 min read

    UX tips to improve your site’s conversion rate

    Encouraging users to submit their information on your website for a follow-back isn’t easy. Many users are deterred from providing information if it seems as though a site’s only purpose is to get their email and phone number.  So here are some content-oriented tips to ensure the foundation of your lead generation experience is headed […]

    Michelle Lee
    • Customer Experience

    2 min read

    3 simple steps to turn your customer experience into your competitive advantage

    According to Contentsquare’s Digital Happiness Report, only 23% of consumers feel happy when shopping online. For brands, this means there’s a huge opportunity to rise above the competition and create an exceptional customer experience through a holistic digital strategy. Rethinking the role of digital Consumer behaviors have changed drastically over the past year and a […]

    Delaney McDonald
    • Artificial Intelligence

    5 min read

    Upstride: The journey to Contentsquare and beyond

    We sat down with Gary Roth, CEO and Co-Founder of Upstride, to learn more about how they went from an idea to create more efficient artificial intelligence in 2016 to acquisition by Contentsquare in 2021. The best place to begin Upstride’s journey is to take a step back and look at the most common problems […]

    Katie Leask

    5 min read

    5 minutes with Orly Lynn, Head of Global Inclusion and Diversity at Contentsquare

    This month, we’re delighted to welcome Orly Lynn to the CSquad. Orly joins as Contentsquare’s Head of Global Inclusion and Diversity, bringing with her a ton of expertise and ideas to drive positive change within the industry and beyond. Over a cup of coffee on a sunny Wednesday afternoon, we chatted to Orly about her […]

    Katie Leask

    3 min read

    Contentsquare and Hotjar: Why you should care about the hottest new digital intelligence couple

    Until recently, digital analytics (in the form of 1st generation web analytics products) remained firmly within the hands of web, tech, data, and other specialists – often our sole conduits for understanding customers on our websites and apps. While fine for first-generation marketing and eCommerce, this approach left little room for the new generation of […]

    James McCormick

    2 min read

    Contentsquare And Brivo Team Up To Provide The Very Best In Digital Experience Analytics

    Contentsquare, the global leader in digital experience analytics, has partnered with the Norwegian-based service provider BRIVO, partner of the Kanari Group, to bring business-critical customer insights to clients across the Nordic region. This partnership demonstrates both a meaningful acknowledgement of Contentsquare’s award-winning technology, and BRIVO’s commitment to investment in their rapidly growing analytics ecosystem, with […]

    Contentsquare

    3 min read

    Why leveling the field for digital data is paramount to the online experience

    Today’s an exciting day for Contentsquare. Following a $500M Series E funding announcement, we went on to put that investment into good use by unveiling new products and making two key acquisitions: Upstride, to bolster AI innovation, and today, Hotjar.   Our connection with Hotjar runs deep. Not only is it the leader in digital experience […]

    Niki Hall

    3 min read

    Contentsquare acquires Hotjar to help all businesses build better digital experiences

    The two leaders join forces to serve the global market end-to-end — from entrepreneurs & SMBs/growth companies to Enterprises  Wednesday, September 1, 2021 — Contentsquare, the global leader in digital experience analytics, today announces it is joining forces with Hotjar, the leading product experience insights platform in the SMB market. Together the companies now serve […]

    Contentsquare

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