Contentsquare Recognized for Customer Experience Innovation in 2021 Artificial Intelligence Breakthrough Awards Program



June 23, 2021 | 3 min read

Last Updated: Nov 14, 2023

Prestigious Annual Awards Program Honors Standout AI and Machine Learning Solutions and Companies

NEW YORK, June 23, 2021 – Contentsquare, the leading experience analytics company, today announced that its CS Live application has been selected as the winner of “Best Overall AI-based Analytics Solution” in the fourth annual AI Breakthrough Awards program conducted by AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market today.

CS Live’s AI-powered customer insights help brands improve the digital customer experience (CX) at speed and scale. This powerful browser plugin delivers real-time insights on customer engagement and frustration, revealing what fixes to prioritize as well as the revenue impact of decisions. CS Live empowers everyone on the marketing team to measure the attractiveness of each element of the website and provides an invaluable safety net to innovation and experimentation.

Additionally, the CS Live application integrates Contentsquare’s Zone-Based Heatmap technology to scan and identify each element of the site page without the need for manual tagging — allowing a granular view of the customer journey.

“This technology can be used by anyone on the team — from an eCommerce manager curious to see which content is generating the most revenue on the site to a CMO wanting a quick snapshot of engagement around a new homepage campaign,” said Niki Hall, CMO at Contentsquare. “At the heart of our solution is the belief that effective digital transformation starts with ensuring all experienced stakeholders are equipped with the customer insights they need to make the most impactful CX decisions. Thank you so very much – we are truly honored  – to AI Breakthrough for giving us this singular award.”

The mission of the AI Breakthrough Awards is to honor excellence and recognize the innovation, hard work and success in a range of AI and machine learning related categories, including AI platforms, Deep Learning, Smart Robotics, Business Intelligence, Natural Language Processing, industry specific AI applications and many more. This year’s program attracted more than 2,850 nominations from over 17 different countries throughout the world. 

“In the context of massive digital acceleration across all industries, the ability to understand the true digital customer experience is critical in building ‘breakthrough’ customer journeys and closing the experience gap. Contentsquare is delivering standout solutions for brands that help them truly maximize business opportunities in this new digital first economy,” said James Johnson, managing director, AI Breakthrough. “CS Live’s ease-of-use and speed is lightyears ahead of conventional analytics, which don’t give brands the full picture of customer behavior and often require analysts to decipher the data. We want to offer our most sincere congratulations to Contentsquare for winning our ‘Best Overall AI-based Analytics Solution’ award.”

Contentsquare’s AI algorithms also learn how a business’s metrics normally fluctuate, delivering smart alerts that only notify teams of deviations from the normal range to avoid alert fatigue. It automatically identifies quantifiable revenue opportunities so teams can prioritize which anomalies to analyze and optimize first.

About Contentsquare

Contentsquare empowers brands to build better digital experiences. Its experience analytics platform tracks and visualizes billions of digital behaviors, delivering intelligent recommendations that everyone can use to grow revenue, increase loyalty and fuel innovation. Founded in Paris in 2012, Contentsquare has since opened offices in London, New York, San Francisco, Munich, Tel Aviv and Tokyo. Today, it helps more than 750 enterprises in 26 countries deliver better digital experiences for their customers. Visit to find out more.

About AI Breakthrough

Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the AI Breakthrough Awards program is devoted to honoring excellence in Artificial Intelligence technologies, services, companies and products. The AI Breakthrough Awards provide public recognition for the achievements of AI companies and products in categories including AI Platforms, Robotics, Business Intelligence, AI Hardware, NLP, Vision, Biometrics and more. For more information visit