Psst...Want to see content specific to your location?

Customer Experience

  • 3 min read

    ICYMI: 3 experts share 5 ways BFSI brands can improve their CX

    Contentsquare and Kameleoon recently hosted a panel to discuss current digital and customer experience (CX) trends for banking, financial services and insurance (BFSI) companies. Retailers lead the pack when it comes to creating exceptional CX, but why is that? We sat down with industry leaders to discuss how financial services organizations can replicate those successes […]

    Delaney McDonald
  • 6 min read

    The perfect fit: How Sweaty Betty is enticing US customers with the help of Contentsquare

    We had the pleasure of listening to Helen Martin, Digital Product Manager at Sweaty Betty, speak at our recent Contentsquare Client Club. In her session, Helen discussed how Sweaty Betty is enticing and delighting their new US customers with the help of Contentsquare insights. Helen joined Sweaty Betty in March this year and her main […]

    Katie Leask
  • 4 min read

    Digital teams, it’s time to turn up your customer-obsessed mindset

    We’ve been operating in the Age of the Customer for a while now, which means for brands to truly succeed against the competition, they need to understand (and cater to) their customer’s buying behaviors at the highest level.  Today’s customers are loyal to experiences, not brands. Which means if they can get the same product […]

    Katie Leask
  • 4 min read

    Five ways to optimize your checkout flow and increase conversion

    The checkout flow is the final stage of the user’s purchasing journey. It consists of a series of steps, such as visiting the cart, adding shipping and billing information, reviewing the order, then making the purchase. The checkout flow should give your user confidence to keep moving through each step. It’s crucial to create a […]

    Claudia Chang
  • 2 min read

    3 simple steps to turn your customer experience into your competitive advantage

    According to Contentsquare’s Digital Happiness Report, only 23% of consumers feel happy when shopping online. For brands, this means there’s a huge opportunity to rise above the competition and create an exceptional customer experience through a holistic digital strategy. Rethinking the role of digital Consumer behaviors have changed drastically over the past year and a […]

    Delaney McDonald
  • 4 min read

    Contentsquare + Hotjar = a (better) world of digital experience

    As you might have read, it’s been a busy Summer for Contentsquare and Hotjar. After years of following our own paths to transforming the world’s digital experience, we are joining forces to pursue this vision together. It’s a huge step for both our companies, and one we think will radically transform our ability to help […]

    Jonathan Cherki
  • 2 min read

    How to create a frictionless payment process: Four tips from two banking experts

    The checkout experience has moved from an afterthought to a key differentiator for eCommerce. The pandemic has changed how merchants prioritize their digital experience and accelerated the need to give customers choices when it comes to the payment process. Our recent panel on How to Create a Frictionless Payment Process discussed how brands can upgrade […]

    Delaney McDonald
  • 3 min read

    Happy Get To Know Your Customers Day from Contentsquare!

    If there’s one thing we love at Contentsquare, it’s shouting about our talented, enthusiastic, and downright wonderful clients.  So for this Get To Know Your Customers Day, we decided to quiz a handful of our clients on their best career advice, their ideal morning routines, what’s getting them excited this year, and what they’re loving […]

    Katie Leask

Stay updated

Insightful articles, data-driven research, and more juicy content in your inbox weekly.