Contentsquare + Hotjar Surveys: Connect users’ comments to their on-site experience



May 10, 2023 | 1 min read

Last Updated: May 10, 2023

Hotjar Surveys is now integrated with Contentsquare, so you can connect what your users tell you to their experience on your site.

By jumping straight from Surveys to Session Replays and user journeys in Contentsquare, you’ll:

  • Understand why certain users are getting frustrated
  • Spend less time searching session replays for insights
  • Get your team aligned on the highest-priority issues

Get the full picture with survey responses and session replays

Contentsquare’s Session Replay shows you the real user behavior on your site, while Hotjar Surveys tells you how users feel in their own words. Go from session replays to survey responses to understand what frustrates your users and expand your customer understanding.

Quantify issues to prioritize fixes

Spotted an issue in a session replay? Launch a survey at Hotjar in seconds, and jump to session replays from your survey responses. Build segments in Contentsquare with survey events to see the most common paths leading up to a response and quantify the potential impact on your business.

Validate your assumptions fast

Ever found yourself wondering why your metrics were up or down? Validate your assumptions fast by launching surveys and hearing directly from your users. Once you collect some responses, set up a segment in Contentsquare to see the journey of users who give specific answers. Then watch their session replays to understand their behavior in context.

The Contentsquare and Surveys integration is now available to all sites on Ask Business and Scale plans. Contentsquare users with one of these plans can start using this integration immediately.

If you don’t have a Hotjar account yet, claim your 15-day free trial to use the integration and all Ask Business features.

Unlock the Hotjar x Contentsquare integration.