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Session Replay Reconstruct individual visitor sessions to reveal hidden behaviors

Discover how visitors experience your site or app by capturing every click, hover, frustration, and intent-driven behavior. Uncover customer pain points, validate hypotheses, and share replays with key stakeholders to drive intelligent resolutions to market faster.

Never miss a valuable insight again

Capture 100% Of The User Experience

Record up to 100% of traffic to ensure you don’t miss valuable insights about your digital experience. Immediate insights show you where users struggle so you can fix  issues on your site—fast and at scale.

Event-triggered recordings

Capture sessions directly impacting key metrics

Focus data capture on specific behaviors which are most meaningful to your business, such as checkout completions or contact form submissions. Identify which crucial site errors are impacting performance, then observe user sessions to understand why.

  • Quickly jump to specific sections of a recording.
  • Immediately detect undesirable behaviors, such as rage clicks. 
  • Add and view comments on the stream for seamless collaboration and resolution.

JavaScript errors

Find, understand, and fix javascript errors quickly and at scale

Identify the top-recurring JavaScript errors ranked by their impact on conversion. Then replay clients’ sessions in Session Replay to identify exactly what caused the error. 

  • Identify, prioritize, and resolve visitor frustrations faster.
  • Understand exactly what caused the error, plus how to fix it.

Most common use cases

Quickly validate VoC feedback

Analyze and quantify issues identified in Voice of Customer systems in a single click. Compare the behavior of visitors who rated experiences highly or poorly side-by-side.

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Session Replay in action

How Orvis used Session Replay to resolve site issues and gain a 5% increase in conversions

Read the full story View all case studies >>
"
Before Contentsquare, we were kind of blind to what our customer was doing online. It was really hard to uncover shopping behavior."
Orvis

Lauren Hatch

UX Research Manager
Orvis

Frequently asked questions

  • Session Replay (or Session Recording) reconstructs an individual visitor session on your website. It allows you to see how users interact with your site—from clicks to hovers and swipes and what technical errors they face.

  • Session Replay can be used in combination with macro-level insights to quickly understand why a certain behavior is happening or to confirm a specific hypothesis. A struggle identified in Session Replay can also be quantified in one click to understand which specific segments face this problem.

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