Step into the future: CX circle London is back!


Nea Bjorkqvist

September 15, 2022 | 3 min read

Last Updated: Nov 10, 2022

CX Circle — the customer experience event of the year — is back. 

This time, we’re stepping into the future of human digital experiences. We’ve got immersive futuristic breakout rooms, surprise entertainment, and a closing party your future self will thank you for.

Catch up on all the best of CX circle London

Step into the future of human digital experiences with VICE, Lovehoney, Sky and more leading brands.  

Watch on-demand


Speakers from VICE, Sky, Lovehoney, Clarins, On the Beach and many more (incredible) brands are taking center stage. They’ll be talking about all things customer experience, from AI to digital accessibility, to personalization.

Last May, we sold out our in-person seats in just a few weeks, so do yourself a favor and register now. If you’re still on the fence and need a little convincing, here’s why you should be joining in on the fun on October 20, 2022:

Learn from leading brands and CX futurists.

What will the digital world look like in 50 years? How can you prepare for Web 3.0? How can you level up your testing and experimentation?

Throughout the day, you’ll hear from industry leaders who will share their experiences, strategies and predictions. We guarantee you’ll leave with six months of ideas and advice to implement into your digital strategy. Here’s a sneak peek into some of the juicy content coming your way:

How to Stay Sane in the Web 3.0 Hurricane

Mark Adams from VICE headshotIn this talk, Mark Adams, VP Innovation at VICE will outline three things that you need to remember at all times to keep your sanity as web 3 starts to dominate our conversations and our strategies. Tune in to find some meaning amongst the madness.


The Future is Now: Testing and experimentation

Don’t miss this panel session with experts from Clarins, On the Beach and Hotel Chocolat hosted by AB Tasty. You’ll learn about their challenges and how testing and experimentation play a part in improving their customer’s digital experience. Expect first-hand experience, honest opinions and plenty of practical tips.

Alejandra Salazar-Clarins-headshot
Alejandra Salazar
Ecommerce and Content Manager at Clarins
Alex Mclean from On the Beach headshot

Alex McLean
Conversion and Optimisation Manager at On the Beach

 Gio Rita-Hotel Chocolat headshot

Gio Rita
UX  and CRO Manager at Hotel Chocolat

Future labs with Size?

James Watkins, JD Group headshot Find out how Size? is using innovative research techniques to walk in the footsteps of their customers. James Watkins, Head of Digital will be showing off some of their in-store UX techniques, such as glasses with inbuilt eye tracking, which can be used with other digital UX methods — giving a holistic view of the entire customer experience.


A strictly “no FOMO” virtual experience.

It really wouldn’t be a future-themed event if we didn’t go virtual. So, if you’re not one for the crowds or just can’t make it to The Brewery on the day, sign up for our virtual event experience.

There are plenty of perks if you’re planning to tune in virtually from the comfort of your sofa:

  1. Jump in and out of sessions. Got meetings during the day? No worries, join the sessions that are most relevant to you (Although, with the kind of content we’ve got in store, you won’t want to miss a beat!)
  2. A buzzin’ chat. You don’t need to be there in person to make LinkedIn connections. Use the chat function to get to know other virtual attendees.
  3. Lunch on us! You’ll get a digital voucher to order whatever you fancy, whenever you fancy. Not bad, eh?

“Absolutely no FOMO joining virtually. It felt like I was really physically there – the audio/visuals/everything was so well-streamed. An impressive hybrid conference.”
— River Island

Catch up on all the best of CX circle London

Step into the future of human digital experiences with VICE, Lovehoney, Sky and more leading brands.  

Watch on-demand


Mix and mingle with 500+ digital pros.

Surround yourself with 500+ like-minded digital pros (or 1000+ if joining us virtually).

We’re all about non-awkward networking and have a “no business speed dating” policy. We promise to deliver an event experience packed with interactivity and opportunities to bump into and chat with your industry peers.

But don’t just take our word for it. Here’s what previous CX circle-goers say:

“CX circle was fab! There were so many different topics to learn about, the opportunity to ask questions and network, and even free drinks and lunch. What more could you want?”
— MetroBank

“A refreshing and insightful way to get key information on future trends. It was presented in a fun but engaging way, the topic areas we really relevant, and it was great to see how other industries work”

“…And the regular breaks with food and drinks gives you plenty of time to network and ask more questions.”
— Hotel Chocolat

Out of this world closing party.

From 3:30pm onwards, we’re going from keynotes to cocktails.

And it really wouldn’t be CX circle without a full-blown cocktail-loaded closing party. You’ll get a chance to sip on delicious drinks, munch on mouth-watering eats and enjoy some surprises along the way!

CX circle is truly like no other CX event out there. So, watch this little teaser video to get in the mood and save your spot now.