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5 min read

8 customer experience trends to look out for in 2023 and beyond

What are the top customer experience trends from CX circle London? How are brands future-proofing their CX strategies? According to Nasdaq, nearly every shopping purchase (95%) will happen online by 2040. This doesn’t surprise us as this shift in consumer shopping habits is already well underway. Brands are now under more pressure than ever before […]

4 min read

A Q&A with Mark Adams at VICE on driving digital innovation

VICE is one of the world’s biggest media companies for young people, known for its edgy content. Since joining the company as VP of Innovation, Mark Adams has helped drive transformation and diversification. From acquiring the Old Blue Last pub to I-D, a street fashion media for Gen Z, he’s played a key role in growing the business. Now, […]

3 min read

5 takeaways about being a woman in eCommerce and dealing with imposter syndrome

According to a report by the World Economic Forum, men hold 69% of roles in leadership globally. It is undeniably still a men’s world, despite an accelerating trend of women being hired into leadership roles. This understandably gives rise to feelings of imposter syndrome, which is defined by Oxford Languages as “the persistent inability to […]

3 min read

Step into the future: CX circle London is back!

CX Circle — the customer experience event of the year — is back.  This time, we’re stepping into the future of human digital experiences. We’ve got immersive futuristic breakout rooms, surprise entertainment, and a closing party your future self will thank you for.   Speakers from VICE, Sky, Lovehoney, Clarins, On the Beach and many more (incredible) […]

5 min read

Five key takeaways from CX Circle: The DX Beach Club

Ahead of our next CX Circle event (this time, we’re heading to The DX Gala), we thought we’d recap a full day of takeaways from our The DX Beach Club back in June. Hosted at the Ivy in Sydney, we pulled back the curtain on humanising digital experiences with CX experts from King Living, L’Oreal, […]

3 min read

5 reasons to walk the red carpet at CX Circle Singapore

Get your tux fitted and brush off your most glamorous gown as we host you at Contentsquare’s inaugural CX Circle: The DX Gala, Singapore.  Come 6th October 2022 at the iconic The Cathay Cinema, join us for an evening of extravagance, celebration and thought-provoking discussions on the digital experience and its impact on your business. […]

3 min read

Your ticket to great CX awaits: The destination? The DX Beach Club

Set your calendars to OOO and get ready to shape customer experiences that’ll wipe even the most hardened of resting beach faces off at CX Circle: The DX Beach Club on June 2nd.   Our half-day event at the Ivy Sunroom, Sydney (and online) will take your CX international with brands like Telstra, Cashrewards, and L’Oreal on […]

6 min read

5 actionable insights from CX Circle 2022

We’re dishing out key takeaways from our most popular CX Circle sessions. Dig in to get the latest digital CX trends, tips for collecting customer insight (that go beyond data analytics), and a framework for aligning your business and customer needs.  CX Circle = A day of digital goodness Glow sticks, disco yoga, and digital […]