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  • 2 min read

    Digital and dynamic experiences: The key differentiating your customer journey

    It’s irrefutable that digital, eCommerce and the way we interact online has drastically changed in the past couple of years. There are new roles and functions that have emerged for brick and mortar, mobile, and digital channels that simply weren’t around ten years ago.  Now it’s all about understanding these new roles and figuring out […]

    Delaney McDonald
  • 2 min read

    Three key learnings from CX Circle 2021

    We recently hosted our second annual CX Circle, and this year was all about how to make CX your competitive advantage in 2022.  Our agenda was packed with keynote and breakout sessions covering all things CX, from accessibility to creating empathy-driven design to optimizing your apps. We heard from companies like Zoom, Dell, Sonos, Nespresso, […]

    Delaney McDonald
  • 4 min read

    Join us for an exhilarating day at the movies; it’s CX Circle time!

    Grab your popcorn because we’re heading to the movies! 🍿🎥 From award-winning experimentation and personalization tips to red carpet-worthy web optimizations and accessibility guidance—this all-day event at Picturehouse Central, London (and online) will keep you on the edge of your cinema seat. Sign up today to hear from brands like Heathrow, Avon, Vanquis, Clarins, Microsoft, […]

    Katie Leask
  • 2 min read

    INVITATION: Defining CX’s role in the digital world of tomorrow

    Join Contentsquare, Zoom, Nespresso, Dell, Walmart, Microsoft and Others for a Half-Day Virtual Event  Customer experience is increasingly defining brands and becoming a factor that can soar a brand to new heights or sink its ship. It’s shaping the future of online engagement between brand and audience and becoming the battleground on which market leaders […]

    Niki Hall
  • 2 min read

    The Importance of Diverse Leadership, with Chioma Anokuru and Morgan Fitzsimons

    It’s a Thursday evening. In an airy London office space with more plants than seats, a small hubbub of young professionals swivel in their seats to chat with their neighbors, prosecco glasses in hand. The low murmur of conversion gives way to silence as two women take the stage, mics in hand. Chioma Anokuru, an […]

    Chris Camps
  • 3 min read

    The Benefits of an Open and Inclusive Business, with Katharina Stock

    As part of this year’s CX Circle Magazine, we sat down with Katharina Stock, a User Experience (UX) Researcher at Cosnova Beauty, a German cosmetics company. We asked Stock to share what it’s like working at Cosnova Beauty, a predominantly female company known for its transparency and culture. Here’s what she had to say about […]

    Chris Camps
  • 4 min read

    Acting for Diversity: Sinead Rose on Creating a Charitable Organization for Women

    For Contentsquare’s annual CX Circle magazine, we sat down with Sinead Rose, the founder of We Are We, a U.K. charity focused on empowerment of women and working towards gender equality. The charity’s main area of focus is ending period poverty in the U.K. through education, donations, and policy to ensure every woman has access […]

    Chris Camps
  • 2 min read

    3 Questions with Malvina Courouble-Or, International eBusiness & Call Centers Manager, Van Cleef & Arpels

    For Contentsquare’s annual CX Circle magazine, we posed three questions to Malvina Courouble-Or, the International eBusiness & Call Centers Manager at French luxury jewelry, watch, and perfume company, Van Cleef & Arpels. We spoke to Courouble-Or about her work and what it’s like being a woman in eCommerce. Here’s what she had to say:   […]

    Chris Camps

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