Contentsquare Secures 11 Categories in G2 Summer 2023 Best Software Award Leader Status, Recognized for Powerful Innovation Helping Brands Deliver Human Digital Experiences



June 14, 2023 | 2 min read

Last Updated: Jun 29, 2023

Global digital experience analytics provider celebrates leadership award in Digital Analytics, Customer Journey Analytics, and Heatmaps

New York, NY – June 14, 2023 – Contentsquare, the global leader in digital experience analytics, is proud to announce it has been named the #1 leader in Digital Analytics in the G2 Summer 2023 Best Software Awards. The company also earned a leadership ranking for categories such as Mobile App Analytics and Mobile App Optimization.

With 1 in 3 customer journeys today deemed frustrating, the ability to meet customers where they are and to deliver flawless experiences every time has never been more critical. Contentsquare’s AI-powered platform provides rich and contextual insight into the digital customer experience, enabling businesses and organizations to continuously improve the customer journey across web and apps.

Contentsquare was also the highest-ranked solution in Heatmap Tools and Customer Journey Analytics. This is Contentsquare’s third time being recognized by G2’s Best Software Awards, earning its place thanks to its mission to help businesses and organizations build more human digital experiences. Contentsquare was ranked a leader in the following Summer 2023 categories:

  • Digital Analytics
  • Mobile Analytics
  • Mobile App Optimization
  • Mobile App Analytics
  • Heatmap Tools
  • Customer Journey Analytics
  • Session Replay
  • Digital Experience Platforms (DXP)
  • Product Analytics
  • Digital Experience Monitoring (DEM)
  • Customer Journey Mapping

Earlier in 2023, Contentsquare ranked #19 on the overall Best Marketing and Digital Advertising Products list and #24 on the Best Products for the Enterprise list.

Contentsquare is a powerful digital analytics tool that makes it easy to evaluate the performance of our digital content and identify areas where we can improve the user experience.”

– Irene Yang, Sr. Manager, Digital Analytics, Nothing Bundt Cakes

Contentsquare customers that apply digital analytics data insights are able to deliver experiences that are relevant, intent-driven, and higher-value, resulting in boosts to online session depth, time-spend, and revenue. Within three years of implementation, brands achieve a ROI of 602%, according to a 2023 Forrester Total Economic Impact study on Contentsquare Digital Experience Analytics software. In addition, 54% of teams cannot prove the ROI of customer experience, but with Contentsquare they can in just six months. The company has seen 20-30% conversions that led to more purchases of product, increased lead generation, and more completions or more subscribers.

“Being continually recognized by our customers for our innovative solution and ability to help brands deliver better human digital experiences is a testament to our product. We are proud that our product, engineering, and customer experience teams are being recognized by G2 for the work that they do, and we look forward to continuing to raise the standards of digital experience analytics for the industry as a whole and beyond,” said Lucie Buisson, Chief Product Officer at Contentsquare.

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Media Contact:

Erica Ashner