Mission 🚀

• The Tag group develops a TypeScript tracker collecting anonymous data to feed Contentsquare SAAS products. It respects privacy, personal user information, internet security protocols and regulations. It collects all the user interactions (pageviews, clicks, mouse movements, scrolling, …) of the web visitors of our thousands of enterprise-grade clients (i.e. Microsoft, Verizon, Wallmart, HSBC, Disney, Ikea, …) and millions of small and medium businesses (through the acquisition of Hotjar and Heap).
• As the tracker is loaded and executed on millions of user sessions a day, the Tag group is driven by three main pillars: code quality, security, and performance.
• We pay a lot of attention to performance, compatibility with all available browsers and versions, support for the diversity of front-end frameworks, anticipation of new rules and regulations to foresee future developments that could break the functioning of our data collection.
• The data flow that powers Contentsquare Products naturally starts with the tracker, giving it a critical role in the construction of our product portfolio. We are proud to continuously enrich our product functionalities linked to session replay recordings, tag configurator capabilities, error tracking, merchandising data collection and so on, while guaranteeing the leanest impact on customer websites.
• In the last years and even more so with Project One, the Tag group has embarked on an ambitious mission: Deliver the best-in-class Tag, recognized as such by our customers, the analytics market and our competitors! 🚀

What’s in the DNA of this team?

• Quality! Since the first days at CS, the Tag team has developed a high level of code quality, respecting the SOLID principles, adopting Clean Architecture and test automations.
• Web expertise! We sit at the forefront of web development, solving uniquely hard problems and pushing back the limits of the possible.
• Continuous improvement! We truly want to stand best in the industry and leave the competition behind, by fostering a continuous & data-driven improvement approach.
The Tag group is organized in two Units:
• Tag Core, whose mission is to consolidate the technical foundations of the tracker (Architecture, Performance, Scalability, CI/CD).
• Tag Functions, whose mission is to develop all the product functionalities to feed the whole system.
This job posting is for the Senior Engineering Manager role of the Tag Core Unit

Key role & responsibilities

• Ensure the best employee experience of your direct reports, help them grow by providing continuous, constructive feedback, drive their quarterly performance reviews
• Own the team’s mission, ways of working and engineering practices
• Ensure staffing and the most fitted work organization, in collaboration with your own manager
• Lead and animate transversal engineering projects, and act as a relay to communicate a clear technical vision for projects covered by your scope
• Balance short-term deliveries and long-term projects. Collaborate with your transversal stakeholders to collectively succeed
• Research new technologies & engineering practices to stay abreast of industry trends and standards. Come up with ideas to improve production health and resiliency

Key competencies

• Ability to give and receive feedback
• “Balanced” servant leadership (focusing more on supporting/coaching than telling) oriented towards business objectives
• Willing to make commitments and achieve them
• Appetite for organizational efficiency and continuous improvement. Ability to challenge status quo
• Knowledgeable & supportive of Agile principles
• Time management. Self-organized, autonomous, able to prioritize their own workload.
• Lead by example
• Technology savvy, curious about the challenges faced by the team (performance, security, legal…).
• Fluent in English

What you’ll do

• Inventory management / Computer equipment
• Maintain ongoing operational tasks (office maintenance and installation, software installation, printer, inventory, and dashboard monitoring)
• Be able to support users (Level 1/2 Support)
• Ensure all laptop management compliance and aves all the required software and mandatory security updates.
• Software management and support

What you’ll need to succeed

• BTS / DUT student in computer science or equivalent level.
• Previous internship experience in a similar position is preferred, but not required.
• Knowledge of uses management, messaging, and SaaS environments
• Good knowledge of different OS (MacOS – Windows – Linux)
• Knowledge of antivirus solutions
• network knowledge (TCP/IP protocol)
• Interest in security process and awareness
• You are fluent in French and have a good level of English

What makes you stand out:

• You are an organized and proactive person
• You have good interpersonal and communication skills
• You are rigorous and show an analytical mind

What you’ll do:

• Lead Pre-Sales Engagements: Collaborate with sales teams to understand customer requirements and demonstrate Contentsquare’s value proposition through tailored presentations, product demos, and proof of concepts.
• Technical Expertise: Provide deep technical knowledge and insights about Contentsquare’s platform, including integrations, data flows, and analytics capabilities.
• Solution Design: Architect and design customized solutions to meet customer needs, leveraging Contentsquare’s suite of products.
• Customer Advocacy: Act as a trusted advisor to prospects and clients, understanding their business challenges and positioning Contentsquare’s solutions effectively.
• Collaboration: Work closely with Product, Engineering, and Customer Success teams to ensure smooth handover and implementation of solutions.
• Market Insights: Gather and share market and competitive insights to influence product roadmap and strategic sales approaches.
• Training and Enablement: Conduct training sessions and workshops for internal teams and partners to enhance their understanding and selling capabilities of Contentsquare’s solutions.
• Event Participation: Represent Contentsquare at industry events, webinars, and conferences, showcasing thought leadership and technical acumen.

Qualifications:

• Experience: Minimum 5 years of experience in a presales, solutions consulting, or related customer/business facing technical role within the SaaS industry.
• Technical Skills: Proficiency in web and app technologies, including HTML, CSS, JavaScript, and APIs. Proficient in understanding at least the concepts of Apps framework. Familiarity with data analytics and visualization tools.
• Domain Knowledge: Strong understanding of Martech space, digital experience analytics, customer journey mapping, and UX and customer journey optimization.
• Product Expertise: Experience with product analytics platforms, experience analytics, or customer experience platforms.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to both technical and non-technical audiences.
• Problem-Solving: Proven ability to analyze complex customer requirements and design effective solutions.
• Customer Focus: Demonstrated success in building and maintaining strong customer relationships, with a focus on customer satisfaction and success.
• Team Player: Collaborative mindset with the ability to work effectively in cross-functional teams.
• Education: Bachelor’s degree in Computer Science, Engineering, or a related field. Advanced degree or relevant certifications are a plus.
• Language Skills: Proficiency in English; additional Asian languages are an advantage.
• Travel: Willingness to travel across the Asia region as required for customer engagements and events.

About the job

• As a Senior Software Engineer for our Product Analytics Core team, your role is to enhance the Heap web application and Heap.js snippet to provide product analytics capabilities to a wide range of customers with diverse needs. Unlike most product analytics tools, Heap captures web interactions automatically, which makes creating events and finding retroactive insights easier, but also brings about interesting and unique technical challenges due to the scale of captured data. It also means our users need tools to keep their data organized for easy analysis.
• This team owns surfaces end-to-end to make this a reality, including: the heap.js snippet that captures events client-side, app surfaces to govern captured data, and app surfaces to query and make sense of captured data. You will not have any direct reports in this role, and you will report to an Engineering Manager.

What you’ll do

• Participate in the design, development, and maintenance of Heap | by Contentsquare’s core Product Analytics technical surface areas, ensuring they meet Contentsquare’s growing scale and cross-sell opportunities. Work with technical stakeholders from across the company to solve big problems, align on technical direction, and make sure our systems continue to meet their evolving needs. Grow other developers on the team and set a high bar for engineering best practices. Engage as an integral part of the Engineering team, collaborating with Product Managers and Designers throughout the product development lifecycle, from discovery and design to delivery and ongoing monitoring post-release.

What you’ll need to succeed

• 5+ years experience developing large frontend projects using a modern component-based Javascript framework
• 5+ years experience with full-stack development, especially on a Node.js/Typescript stack
• A collaborative and intellectually curious approach to software development. You enjoy learning from and teaching others, and aren’t afraid of asking lots of questions.
• Excellent communication skills, particularly in writing. We’re a distributed team all over the world, so we pride ourselves on our ability to communicate complex ideas clearly in writing across the team.
• Experience with unit, integration, and end-to-end testing.
• Experience as a mentor, tech lead, or leading an engineering team
• Excellent stakeholder management skills, enabling effective collaboration and communication across teams
• A mindset that prioritizes MVP (Minimum Viable Product) principles, emphasizing simplicity and efficiency
• Desire to work in a respectful, transparent, and collaborative environment, aligned with our company values
• We aren’t expecting you to know everything! We believe that great success comes from persistent effort and adaptation, and we’re looking for candidates who are eager to learn new things.

Why you should join Contentsquare

• We’re humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done.
• We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits.
• We are a fast growing company with a track record of success over the past 10 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact.
• Our clients, partners and investors love our industry-leading product.
• To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are a few we want to highlight:
• Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year.
• Work flexibility: hybrid and remote work policies.
• Generous paid time-off policy (every location is different).
• Immediate eligibility for birthing and non-birthing parental leave.
• Wellbeing allowance.
• Home Office Allowance.
• A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours.
• Every full-time employee receives stock options, allowing them to share in the company’s success.
We offer many benefits in various countries — ask your recruiter for more information.

What you’ll be doing:

• Lead the New Business West team to achieve quota for revenue generation in target accounts. 
• Continue to build and strengthen the team through recruiting, hiring, and career development strategies, and help top talent grow towards their designed career paths
• Oversee the follow-up on inbound leads and inspire the team to make effective outbound strategies into top accounts
• Work closely with our SDR and Marketing teams to maximize campaigns and support the lead nurturing process in order to create one integrated experience
• Join sales and marketing members at industry events and roadshows across the US
• Communicate and escalate issues appropriately including: billing, legal, security, onboarding, and technical inquiries
• Collaborate with our US and global teams across Solutions Engineering, Marketing, Customer Success Managers, Leadership, etc.) to build strategic adoption plans for customers
• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

Who we’re looking for:

• 7+ years as an Enterprise/Strategic SaaS sales hunter (new logo / new revenue acquisition)
• 2+ years of demonstrated experience leading a revenue-driven sales team at a technology company
• Martech experience required
• An entrepreneurial spirit, ready to drive US WEST growth
• Ability to multitask, prioritize and manage time effectively
• The ability to develop senior level relationships quickly and effectively
• Interest in increasing customer satisfaction and deepening customer relationships
• Excellent verbal and written skills 
• Competitive and dashboard-driven mindset
• Bachelor’s degree

As an Account Executive you will;

• Manage the full sales cycle for Contentsquare’s digital experience solution for UK Strategic customers. 
• Prospect into Ecommerce, Marketing, Product, Analytics and Tech teams. 
• Establish and navigate relationships with senior executives and decision-makers
• Collaborate with the sales ecosystem to drive sales initiatives and partnerships
• Collaborate with our UK and global teams across Solutions Engineering, Marketing, Customer Success Managers, Leadership, etc.) to build strategic adoption plans for customers

What you’ll need to succeed:

• Extensive experience as a sales hunter (new logo / new revenue acquisition) with relevant strategic SaaS experience
• Proven track record of hitting and exceeding sales targets. 
• Ability to articulate the business value of complex enterprise technology
• The ability to develop senior level relationships quickly and effectively
• Experience presenting to senior managers and the C-suite at leading enterprise companies

Things we’d like:

• Sales methodology training; MEDDICC, Challenger
• Passionate about a career in martech & analytics

What you’ll do:

• Identify and establish the core Key Performance Indicators (KPIs) that the product team will focus on to measure product success and impact. Ensure these KPIs align with overall business objectives and provide a clear framework for evaluating product performance.
• Guide and empower product teams with advanced methodologies and analytical tools to foster a data-driven culture. Provide training and support to ensure teams can independently leverage data insights in their decision-making processes.
• Conduct thorough analysis of product performance metrics and user behavior to identify trends, issues, and opportunities for improvement. Use these insights to drive strategic decisions that enhance product functionality, user experience, and market competitiveness.
• Partner with the Product researcher of your line to create and maintain an overview of the performance insights uncovered throughout the customer journey, identify the customer knowledge gaps that remain and leverage critical thinking to proactively influence the product roadmap discussions.  
• You’ll partner directly with the Director of Product of the Line you’re covering.

What you’ll need to succeed:

• Proficiency in statistical analysis, data modeling, and data visualization. Ability to interpret complex data sets and translate findings into actionable insights. 
• Experience with data analysis, data modeling and visualization tools (SQL, DBT, Excel, Tableau, or similar software).  Expertise in creating advanced data visualizations that effectively communicate complex insights to a broad audience, including dashboards and interactive reports.
• Capacity to identify issues, analyze root causes, and develop effective solutions. Ability to approach problems methodically and think critically. Meticulous in analyzing data and ensuring accuracy. Ability to validate findings thoroughly and maintain high standards in data integrity and reporting.
• Ability to convey complex data insights clearly and effectively to non-technical stakeholders. Strong written and verbal communication skills for reporting and presentations.
• Experience working in cross-functional teams, including product managers, engineers, and designers. Ability to build relationships and influence stakeholders at all levels of the organization.
• Strong organizational skills and the ability to manage multiple projects simultaneously. Experience with project management tools and methodologies.
• Understanding of business strategy and how data-driven insights can support and enhance product and business goals. Ability to align data analysis with business objectives.
• You’ll need to have a prior experience as a data analyst and to hold a business or engineering degree

What makes you stand out:

• You have a prior experience using Contentsquare platform 
• Understanding of machine learning concepts and experience with implementing predictive models to forecast product performance and user behavior.
• Previous experience in product management or working closely with product managers to understand the full product lifecycle and strategic considerations.
• Experience in the specific industry relevant to the company’s products, providing contextual understanding that can enhance the analysis and recommendations.

What you’ll do:

• Identify and establish the core Key Performance Indicators (KPIs) that the product team will focus on to measure product success and impact. Ensure these KPIs align with overall business objectives and provide a clear framework for evaluating product performance.
• Guide and empower product teams with advanced methodologies and analytical tools to foster a data-driven culture. Provide training and support to ensure teams can independently leverage data insights in their decision-making processes.
• Conduct thorough analysis of product performance metrics and user behavior to identify trends, issues, and opportunities for improvement. Use these insights to drive strategic decisions that enhance product functionality, user experience, and market competitiveness.
• Partner with the Product researcher of your line to create and maintain an overview of the performance insights uncovered throughout the customer journey, identify the customer knowledge gaps that remain and leverage critical thinking to proactively influence the product roadmap discussions.  
• You’ll partner directly with the Director of Product of the Line you’re covering.

What you’ll need to succeed:

• Proficiency in statistical analysis, data modeling, and data visualization. Ability to interpret complex data sets and translate findings into actionable insights. 
• Experience with data analysis, data modeling and visualization tools (SQL, DBT, Excel, Tableau, or similar software).  Expertise in creating advanced data visualizations that effectively communicate complex insights to a broad audience, including dashboards and interactive reports.
• Capacity to identify issues, analyze root causes, and develop effective solutions. Ability to approach problems methodically and think critically. Meticulous in analyzing data and ensuring accuracy. Ability to validate findings thoroughly and maintain high standards in data integrity and reporting.
• Ability to convey complex data insights clearly and effectively to non-technical stakeholders. Strong written and verbal communication skills for reporting and presentations.
• Experience working in cross-functional teams, including product managers, engineers, and designers. Ability to build relationships and influence stakeholders at all levels of the organization.
• Strong organizational skills and the ability to manage multiple projects simultaneously. Experience with project management tools and methodologies.
• Understanding of business strategy and how data-driven insights can support and enhance product and business goals. Ability to align data analysis with business objectives.
• You’ll need to have a prior experience as a data analyst and to hold a business or engineering degree

What makes you stand out:

• You have a prior experience using Contentsquare platform 
• Understanding of machine learning concepts and experience with implementing predictive models to forecast product performance and user behavior.
• Previous experience in product management or working closely with product managers to understand the full product lifecycle and strategic considerations.
• Experience in the specific industry relevant to the company’s products, providing contextual understanding that can enhance the analysis and recommendations.