Customer Success Manager, Strategic
Contentsquare is a global digital analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team – known as the CSquad – representing more than 70 nationalities across the world.
In 2022, we raised $600M in Series F funding and were recognised as a certified Great Place to Work in France, Germany, Israel, US and UK.
Please Note: Scammers are posing as Contentsquare and Contentsquare team members. We’ll never initially contact you via text or GChat, and never solicit money from you. Please visit our careers blog for more information.
About the job:
Are you willing to develop long-term client relationships? To help companies achieve their business goals by having more human digital experiences? We are looking for a highly motivated Customer Success Manager (CSM) to join the Strategic SM team based in Paris!
Reporting to the Manager Customer Success, you will handle a portfolio of Strategic customers (around 15 accounts, usually multinational companies or strategic industries with high existing revenue & big potential for development) and be a central point of contact for the customer during the entire life cycle of their usage of the Contentsquare Solution.
As a trusted advisor, facilitator, advocate and coach, the CSM’s role is to ensure that customers achieve their strategic business goals and realize value from their Contentsquare product, ultimately translating into retention and upsell of the client’s subscription. CSMs build and maintain positive relationships with multiple contacts within the assigned customers, including executive roles.
The CSM is also responsible for driving adoption and utilization of the product by their customer base. They work closely with the Sales teams to help drive renewals to a successful completion.
Ultimately, the CSM drives the customer’s post-sales experience and serves as a partner concern point for issues that impacts the customer’s success, in collaboration with other internal teams (Product, Customer Services, Marketing, Customer Care, Engineering, etc.).
📹 Chloé is a Manager Customer Success at Contentsquare, and she speaks about her experience and how you can succeed here: https://www.youtube.com/watch?time_continue=105&v=rBTgv-KxgYs&feature=emb_title

What you will do: :

  • Strategic account management:
  • Map all strategic contacts and entities among each of your key accounts.
  • Develop strong, trusted and long-term relationship with both sponsors and C Level (very strong intimacy with 2 key decision makers with a shown trusted advisor position: events, consultancy on other topics than UX, advocacy for prospection).
  • Build a data-driven success plan for each step of the customer journey accordingly to your client Key Business Objectives.
  • Grow each individual account to expand both adoption and regular (at least quarterly) value demonstrations through time.
  • Drive renewals to a successful completion and help build upsell strategy (from the very beginning of the relationship), in close collaboration with Sales.
  • Influence your client into becoming Contentsquare true advocate through public speaking events, co-creation product projects, etc.
  • Identify the clients’ tools ecosystem and work with Partner, Openness and Professional Services teams internally to improve Contentsquare stickiness, by driving high value connectors inline with the clients objectives, if existing, handle the development and deployment of the project (with all collaborators: Product, Third party, Client, Sales). 
  • Operational excellence:
  • Pro-actively measure and follow your portfolio performances to anticipate and intensify all potential critical situations.
  • Through critical thinking, challenge and help strengthen existing processes.
  • Best in class adoption and usage of all Customer Success tools and reportings (Gainsight follow up, Account planning,…).
  • Continuously improve value methodology, renewal process and global market knowledge to support both internal and external enablement.
  • Advocacy:
  • Become a Contentsquare ambassador, both internally and externally.
  • Know the market ecosystem (AB Test, personalization, BI, competitors etc.) and the potential alignments.
  • Act as a public speaker: internally and at clients’ and prospection events. 
  • We’d love to meet with you::

  • You’re fully proficient in French and English (majority of French and international clients).
  • Confirmed experience in High-Touch Customer Success/Account Management/Senior Consulting positions (min 5 years).
  • You know how to build long-term client relationships (with both C-level and operational), with a passion to act on client business decisions and goals.
  • Exceptional written and oral communication skills (structured, synthetic and engaging).
  • Diplomacy, assertiveness and influence skills, to drive issue resolution with cross-functional teams in a matrix organization (internally and externally).
  • Experience with Digital Solutions and very good knowledge of the Analytics, A/B test and Data businesses.
  • Demonstrable ability to take ownership and be proactive.
  • Very structured working approach, ability to deal with several different activities in parallel. 
  • Ideally, experience teaming with sales organizations to achieve business goals.
  • Ideally, you have experience in subscription based/SaaS Solutions, or you understand the challenges related to SaaS business model.
  • Worth knowing: :

  • Permanent full-time role (CDI)
  • Location: in the centre of Paris (7 rue de Madrid, 8e arrondissement)
  • This role is not open to full remote: you need to be present in Paris 3 days a week at least (regular in-person client meetings & internal team collaboration)
  • Start date: as soon as possible
  • Why you should join Contentsquare:
    ▪️ We’re humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done.
    ▪️ We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits.
    ▪️ We are a fast growing company with a track record of success over the past 10 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact.
    ▪️ Our clients, partners and investors love our industry-leading product.
    To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are a few we want to highlight:
    ▪️ Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year.
    ▪️ Work flexibility: hybrid and remote work policies.
    ▪️ Generous paid time-off policy (every location is different).
    ▪️ Immediate eligibility for birthing and non-birthing parental leave.
    ▪️ Wellbeing allowance.
    ▪️ Home Office Allowance.
    ▪️ A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours.
    ▪️ Every full-time employee receives stock options, allowing them to share in the company’s success.
    ▪️ We offer many benefits in various countries — ask your recruiter for more information.
    We are a 2023 Circle Back Initiative Employer – we commit to responding to every applicant
    Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, gender expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
    Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here
    Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.
    Solution Customer Success, France
    Contentsquare is a global digital analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team – known as the CSquad – representing more than 70 nationalities across the world.
    In 2022, we raised $600M in Series F funding and were recognised as a certified Great Place to Work in France, Germany, Israel, US and UK.
    Please Note: Scammers are posing as Contentsquare and Contentsquare team members. We’ll never initially contact you via text or GChat, and never solicit money from you. Please visit our careers blog for more information.
    About the job:
    You’re a problem solver that shines in data storytelling? You want to be both client-facing and close to the product? We are looking for a highly motivated individual to join our Solution Expert team based in Paris!
    Within the Customer Success department, the Solution Expert is an authority of our products who works closely with the Customer Success Manager to ensure client’s success.
    Externally, they are responsible for guiding and training our new clients, then ensuring the clients get the best value from the product and see their return on investment. Through a tailored program, they drive product adoption and make sure our product’s users (Web Analysts, UX Designers, Product Owners) become autonomous on Contentsquare. Ultimately, they help our clients improve their key digital metrics and achieve their business objectives.
    Internally, they share client feedback with our Product teams that will help improve our products.
    📹 What is it like working at Contentsquare as a Solutions Expert? Watch the video here!

    What you will do::

  • Participate in activities that drive product adoption, active use and awareness of new product features across your client base, with a proactive and consultative approach.
  • For new clients, ensure their onboarding: identify product key users, build a customed training program, engage clients in the use of the solution, lead workshop sessions and guide users on their path to certification and autonomy.
  • Participate in client meetings to understand customers’ business challenges and ensure Contentsquare effectively helps reach their key objectives and digital metrics.
  • Proactively identify customers with low product adoption and develop strategies to increase product usage and stickiness.
  • Advise your customers on how to extract value from Contentsquare data, making sure they maximise their return on investment.
  • Add new value by building customized workshops with the customer based on job functions and verticals, while demonstrating innovative approaches, tools, and methodologies.
  • Advocate on the behalf of the customers and represent their needs with internal product teams.
  • We’d love to meet with you::

  • The ideal candidate has experience in a client-facing role using analytics tools and would easily identify web optimization opportunities. If you thrive in a fast-growing environment, you’re proactive, data-driven and eager to learn, this is the right place for you.
  • You are fully proficient in French & English (majority of French and international clients).
  • Confirmed experience in Consulting (Digital/Technology/E-commerce/Analytics) OR in high touch Post Sales/Account Management/Customer Success for subscription based/SaaS Solutions OR in Analytics/Website optimisation/E-commerce roles (min. 2-3 years).
  • Outstanding written and oral communication skills (structured, synthetic and engaging). You endorse a « teacher » approach and use data storytelling to provide guidance to your audience.
  • Ability to understand strategic business objectives of Enterprise BtoB clients and to act on client goals.
  • Logical and analytical approach, with a passion for problem solving and product understanding.
  • Very structured working approach, ability to take care of several different activities in parallel.
  • Ideally, you have experience with Digital Solutions and good knowledge of the Analytics/Web optimisation businesses. 
  • Worth knowing::

  • Permanent full-time role (CDI)
  • Location: In the centre of Paris (7 rue de Madrid, 8e arrondissement)
  • This role is not open to full-remote: Min. 3 days a week in our Paris office (regular in-person client meetings & internal team collaboration)
  • Start date: As soon as possible
  • Why you should join Contentsquare:
    ▪️ We’re humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done.
    ▪️ We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits.
    ▪️ We are a fast growing company with a track record of success over the past 10 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact.
    ▪️ Our clients, partners and investors love our industry-leading product.
    To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are a few we want to highlight:
    ▪️ Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year.
    ▪️ Work flexibility: hybrid and remote work policies.
    ▪️ Generous paid time-off policy (every location is different).
    ▪️ Immediate eligibility for birthing and non-birthing parental leave.
    ▪️ Wellbeing allowance.
    ▪️ Home Office Allowance.
    ▪️ A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours.
    ▪️ Every full-time employee receives stock options, allowing them to share in the company’s success.
    ▪️ We offer many benefits in various countries — ask your recruiter for more information.
    We are a 2023 Circle Back Initiative Employer – we commit to responding to every applicant
    Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, gender expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
    Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here
    Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.
    IT Support Engineer
    Contentsquare is a global digital analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team – known as the CSquad – representing more than 70 nationalities across the world.
    In 2022, we raised $600M in Series F funding and were recognised as a certified Great Place to Work in France, Germany, Israel, US and UK.
    Please Note: Scammers are posing as Contentsquare and Contentsquare team members. We’ll never initially contact you via text or GChat, and never solicit money from you. Please visit our careers blog for more information.
    Contentsquare is looking for a full-time IT Support Engineer, in our Paris office. You will be part of the corporate support team, reporting to the IT Support Lead.

    What you will do::

  • You will be in charge of the day-to-day technical support for the Paris/Rennes and Lyon offices, and will provide remote support
  • Manage our Onboarding / Offboarding process
  • Providing technical assistance and support (level 1 and 2) for issues related to computer systems, software, and hardware
  • You will manage our main tools (Gsuite, Jamf, Intune, Okta, Slack, Zoom, etc…)
  • Laptop installation and maintenance
  • Network maintenance, switch and access point installation
  • Technical assistance for the corporate events
  • Be guarantor of our IT best practices to all employees
  • Storage management: you will maintain a constant stock and enough supplies
  • Budget management purchases: choose and provide adequate devices for the employees
  • Helping in the building of the corporate IT knowledge base
  • Requirements:

  • A first confirmed experience in IT Support
  • Ability to communicate effectively and adapt to your audience
  • Ability to troubleshoot common hardware/software issues
  • Knowledge with User management, Access, MDM, and familiarity with a ticketing system
  • Proficiency with Mac OS and Windows
  • Knowledge of computer networking DNS, DHCP, TCP/IP
  • Able to be autonomous, proactive and making technological monitoring
  • Comfortable taking ownership of projects and showcasing key accomplishments
  • Excellent interpersonal skills and a service ethic
  • Ability to work quickly and independently in a fast-paced start-up environment
  • Fluent in English
  • It will be required to move to the other offices from time to time to ensure best practices are well applied
    Why you should join Contentsquare:
    ▪️ We’re humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done.
    ▪️ We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits.
    ▪️ We are a fast growing company with a track record of success over the past 10 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact.
    ▪️ Our clients, partners and investors love our industry-leading product.
    To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are a few we want to highlight:
    ▪️ Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year.
    ▪️ Work flexibility: hybrid and remote work policies.
    ▪️ Generous paid time-off policy (every location is different).
    ▪️ Immediate eligibility for birthing and non-birthing parental leave.
    ▪️ Wellbeing allowance.
    ▪️ Home Office Allowance.
    ▪️ A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours.
    ▪️ Every full-time employee receives stock options, allowing them to share in the company’s success.
    ▪️ We offer many benefits in various countries — ask your recruiter for more information.
    We are a 2023 Circle Back Initiative Employer – we commit to responding to every applicant
    Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, gender expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
    Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here
    Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.
    IT Support Manager
    Contentsquare is a global digital analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team – known as the CSquad – representing more than 70 nationalities across the world.
    In 2022, we raised $600M in Series F funding and were recognised as a certified Great Place to Work in France, Germany, Israel, US and UK.
    Please Note: Scammers are posing as Contentsquare and Contentsquare team members. We’ll never initially contact you via text or GChat, and never solicit money from you. Please visit our careers blog for more information.
    Given our exponential global growth, we’re looking for a full-time Head of IT support, based in our Paris Office (Headquarters) next to St-Lazare. Reporting to the CIO, also based in Paris, you will be in charge of the Global Corporate Support Team (10 people worldwide in Europe and in the US).
    The main challenges are : 
    -Defining an org that can scale and absorb current and future acquisitions
    -Creating and controlling IT budget on hardware and office equipment, with an efficient procurement strategy
    -Setting up a reporting structure that controls both support and project loads

    You will be in charge of::

  • Managing, developing and scaling the IT support team (hiring, org, training, objectives, KPIs evaluations, tooling) – 10 persons and growing
  • Managing hardware budget/spendings and suppliers
  • Proposing an IT strategy and a maintenance policy, making sure that they are in line with the decisions of the management team
  • Managing the team workload balance between run/support/admin/projects
  • Ensuring reporting and delivering QoS satisfaction accordingly
  • Controlling service provisioning and support from external providers
  • Ensuring that IT onboarding and offboarding of employees are well managed by the team
  • Working and defining processes if needed and adjusting them in collaboration with other departments
  • Being a part and accountable for IT project that will involve the IT support team
  • Ensuring that assigned tasks are well completed on time
  • But also::

  • Supporting the team on Level 3 support when required
  • Ensuring that the knowledge base and processes are kept up to date, and following up on new processes creation
  • Keeping the hardware compliance at the highest level
  • Ensuring that security guidelines are well followed and applied
  • Required hard skills::

  • Proficient in English
  • Confirmed experience as a manager of a team of 7 or more
  • Excellent technical knowledge and culture
  • Experience in managing network, VPN, authentication
  • You worked in a cloud environment with SaaS solutions
  • Experience in project management and agile organization
  • You have proven experience in these tools or similar:
  • Jamf / Intune
    Jira software or service management
    Windows / Mac OS / LinuxOKTA

    Required soft skills::

  • You can organize and distribute the workload, according to priorities and skills
  • You show a great sense of adaptability, flexibility and reactivity
  • You are proactive and force of proposal
  • You have good interpersonal skills and a solution seeker mindset
  • Why you should join Contentsquare:
    ▪️ We’re humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done.
    ▪️ We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits.
    ▪️ We are a fast growing company with a track record of success over the past 10 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact.
    ▪️ Our clients, partners and investors love our industry-leading product.
    To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are a few we want to highlight:
    ▪️ Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year.
    ▪️ Work flexibility: hybrid and remote work policies.
    ▪️ Generous paid time-off policy (every location is different).
    ▪️ Immediate eligibility for birthing and non-birthing parental leave.
    ▪️ Wellbeing allowance.
    ▪️ Home Office Allowance.
    ▪️ A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours.
    ▪️ Every full-time employee receives stock options, allowing them to share in the company’s success.
    ▪️ We offer many benefits in various countries — ask your recruiter for more information.
    We are a 2023 Circle Back Initiative Employer – we commit to responding to every applicant
    Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, gender expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
    Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here
    Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.
    Implementation Manager
    Contentsquare is a digital experience analytics company dedicated to making the digital world more human through online experiences built on trust, privacy, and accessibility. Since our founding in France in 2012, we have grown to be a truly global team, representing more than 70 nationalities in offices across the world, including New York, London, Paris, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, Singapore, and more.
    In 2022, we raised $600M in Series F funding and were recognised as a certified Great Place to Work in France, Germany, Israel, US and UK.
    To reach our ambitious goals for the future, we will be nearly doubling the size of our global workforce in the next 2 years. Want to learn, innovate and contribute your unique perspective to an industry leader? Join the team dedicated to bringing more human analytics to the world!
    Please Note: Scammers are posing as Contentsquare and Contentsquare team members. We’ll never initially contact you via text or GChat, and never solicit money from you. Please visit our careers blog for more information.
    As an Implementation Manager, you will be responsible for the technical implementation of the Contentsquare solutions and products.
    You will be working in a project management and technical advisor role, using your analytical and technical proficiency to efficiently guide the client in their end-to-end deployment. You will have dynamic days solving complex implementation issues and ensuring our client’s success in reaching their objectives.
    You will serve as a member of the Customer Success organization, building strong relationships with your internal partners to drive a successful customer implementation.

    On a typical day you might::

  • Act as a technical project manager to onboard new clients and successfully implement their Contentsquare products 
  • Proactively manage customer and internal stakeholders’ expectations during the customers’ onboarding and deployment phase
  • Act as the main point of contact for any technical implementation related matters
  • Work closely with Contentsquare’s Account Managers, Customer Success Managers, and Solution Experts to drive success based on clients’ objectives
  • Work with clients from different industries (e.g. e-commerce, fashion, hi-tech, travel, etc.) and manage different personas on a client side (e.g. product managers, developers, e-commerce executives, data analysts, etc.) 
  • Support our partners in the region as they directly manage their end-customers Contentsquare deployments
  • What you’ll need to succeed::

  • Strong communication skills (written and verbal) in English; working proficiency in a second language is a plus! 
  • At least 4 years of experience in technical implementation or support roles, or technical project management, ideally in SaaS company 
  • Strong working proficiency in web technologies like JavaScript, CSS, HTML (we’re not looking for a developer, but you need to be able to at least write and read some code)
  • Experience with application development or SDK implementation knowledge (iOS/Android) and comfort with mobile testing and troubleshooting tools
  • Proven experience in customer-facing roles with preferably SaaS organizations of global companies
  • Experience in working cross regions, a strong proactivity and autonomy is required to interact with the internal peers overseas
  • Strong analytical and problem-solving skills
  • At ease with managing and prioritizing multiple projects at the same time
  • The ability to work well in a global, dynamic, cross-functional, team-based environment  
  • Good understanding of Agile development processes and Methodologies would be a plus!
  • #LI-Remote #BI-Remote
    For Colorado-based roles: Minimum annual base salary of $100,000. You may also be offered incentive compensation, bonus, equity, and benefits. More details about our company benefits can be found below.
    Why you should join Contentsquare
    – We’re humans first. We hire talented people and provide them with the trust, resources and flexibility to get the job done
    – We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits
    – We are a fast growing company with a track record of success over the past 10 years, yet we operate with the agility of a startup. That means a huge opportunity to make an immediate and lasting impact
    – Our clients, partners and investors love our industry-leading product
     
    To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are some we’d like to highlight:
    – Virtual onboarding, Hackathon, and our annual kickoff trip on a global basis! You have the opportunity to interact with our global colleagues
    – Generous paid time-off policy (every location is different)
    – Immediate eligibility for birthing and non-birthing parental leave
    – Wellbeing allowance
    – Home Office Allowance
    – A Culture Crew in every country to organize regular outings such as game nights, movie nights, and happy hours
    – Every full-time employee receives stock options, allowing them to share in the company’s success
    – We offer many benefits in various countries — ask your recruiter for more information
    We are a 2023 Circle Back Initiative Employer – we commit to responding to every applicant
    Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, gender expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
    Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here
    Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.
    Associate Legal Commercial Counsel
    Contentsquare is a digital experience analytics company dedicated to making the digital world more human through online experiences built on trust, privacy, and accessibility. Since our founding in France in 2012, we have grown to be a truly global team, representing more than 70 nationalities in offices across the world, including New York, London, Paris, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, Singapore, and more.
    In 2022, we raised $600M in Series F funding and were recognised as a certified Great Place to Work in France, Germany, Israel, US and UK.
    To reach our ambitious goals for the future, we will be nearly doubling the size of our global workforce in the next 2 years. Want to learn, innovate and contribute your unique perspective to an industry leader? Join the team dedicated to bringing more human analytics to the world!
    Please Note: Scammers are posing as Contentsquare and Contentsquare team members. We’ll never initially contact you via text or GChat, and never solicit money from you. Please visit our careers blog for more information.
    Associate Legal Commercial Counsel
    We are seeking an entrepreneurial and sales-driven Associate Commercial Counsel in  Contentsquare’s Tribeca US headquarters. Reporting to the US Lead Senior Commercial  Counsel, you will be an independent contributor and key member of the US Legal Commercial  Team. 

    What you’ll do:

  • Be an independent contributor on the US Commercial Legal Team with the ability to hit  the ground running in complex SaaS negotiations
  • Understand the value of teamwork and partnership in legal representation- bring  experience, collaboration, good humor and even a little joy to each day
  • Review, draft and negotiate all forms of company commercial contracts, including  NDA’s, SaaS Agreements, Order Forms, DPAs, Service Level Agreements, Partner  Agreements and Vendor Agreements
  • Partner with our sales, customer success and procurement teams to build trust and  synergies that are critical to our growth and success
  • Apply your expertise in core contractual areas such as indemnification, limitations of  liability, IP, security, and privacy standards to our fast-paced negotiations
  • Help develop and implement standard templates, playbooks and processes utilizing technology to facilitate efficient workflows plates, playbooks and processes utilizing technology to facilitate efficient workflows
  • Work closely with other internal stakeholders such as sales, finance, FP&A, sales enablement, procurement and other departments to ensure global alignment in line with our corporate vision and standards
  • Provide training to the sales and operational teams on processes, compliance, and relevant contractual issues
  • Collaborate on and lead other project-based work within the scope of the legal department responsibilities on as-needed basis
  • Who you are :

  • Minimum 3 years broad global licensing experience in a late stage start up or early-stage public SaaS environment
  • Must be a member in good standing of a US bar
  • You have experience working directly with clients and internal sales teams
  • You have strong and professional written and verbal communication skills
  • You have experience drafting and negotiating complex agreements
  • You have worked in a global company and can find nimble solutions to unique issues
  • You demonstrate a highly commercial approach led by the core value that our stakeholders are our partners
  • You love working in a fast-moving, business-oriented environment typical of high-growth companies
  • You enjoy working as a member of a team and collaborating effectively in a largely remote team
  • You have an in-depth understanding of licensing, data and privacy and current SaaS standards
  • Multi-lingual is a strong plus
  • You bring a passion for what you do and the ability to be a positive, even fun, influence on your team and your client groups
  • Why you should join Contentsquare
    – We’re humans first. We hire talented people and provide them with the trust, resources and flexibility to get the job done
    – We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits
    – We are a fast growing company with a track record of success over the past 10 years, yet we operate with the agility of a startup. That means a huge opportunity to make an immediate and lasting impact
    – Our clients, partners and investors love our industry-leading product
     
    To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are some we’d like to highlight:
    – Virtual onboarding, Hackathon, and our annual kickoff trip on a global basis! You have the opportunity to interact with our global colleagues
    – Generous paid time-off policy (every location is different)
    – Immediate eligibility for birthing and non-birthing parental leave
    – Wellbeing allowance
    – Home Office Allowance
    – A Culture Crew in every country to organize regular outings such as game nights, movie nights, and happy hours
    – Every full-time employee receives stock options, allowing them to share in the company’s success
    – We offer many benefits in various countries — ask your recruiter for more information
    We are a 2023 Circle Back Initiative Employer – we commit to responding to every applicant
    Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, gender expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
    Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here
    Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.
    Senior Director, CPO Office (New York)
    Contentsquare is a digital experience analytics company dedicated to making the digital world more human through online experiences built on trust, privacy, and accessibility. Since our founding in France in 2012, we have grown to be a truly global team, representing more than 70 nationalities in offices across the world, including New York, London, Paris, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, Singapore, and more.
    In 2022, we raised $600M in Series F funding and were recognised as a certified Great Place to Work in France, Germany, Israel, US and UK.
    To reach our ambitious goals for the future, we will be nearly doubling the size of our global workforce in the next 2 years. Want to learn, innovate and contribute your unique perspective to an industry leader? Join the team dedicated to bringing more human analytics to the world!
    Please Note: Scammers are posing as Contentsquare and Contentsquare team members. We’ll never initially contact you via text or GChat, and never solicit money from you. Please visit our careers blog for more information.
    Contentsquare aims to grow by consolidating its leadership in Digital Experience Analytics and by entering new adjacent markets via acquisition or new organic strategic development initiatives. To support these, it makes sense to have a clearer delineation between the ‘operational’ day-to-day aspect of the Product team (PM, PMM, PPM) and the strategic/disruptive initiatives.
    We are creating a new entity “CPO office” which will support the Chief Product Officer in research and data-driven decision-making on strategic initiatives.
    The 4 main missions of that organisation will be to: 
    1) Help define product & market growth strategies and enable the C-Suite to make the right decision to meet the company vision and business objectives.
    2) Build Product & GTM strategies that will be operationalized by the rest of the team.  Eg Build vs Buy vs Partner recommendation.
    3) Actively participate in potential M&A target discovery and evaluation. Work closely with the CPO and the C-suite on GO/NO Go recommendations and integration plan.
    4) Hand over strategic projects to Product teams and provide ad hoc support during the prototyping phase. Sign off the strategic alignment of product choices.
    As a leader of that organization, you will drive the 4 missions above -developing  market and product strategy that aligns to the company and Product vision, defining how each product will compete and win in the market. Working with the Product Leadership team and partnering with marketing, compliance, technology, you will design and communicate hypotheses and business cases that will define our market position, highlighting our strength and the overall threats.
    You will own and manage:
    – The Market research (and TAM)
    – The Customer research function 
    – For that you will leverage quantitative and qualitative research 
    – The product strategy and customer research teams will report to you 
    We’re looking for an experienced leader in strategic thinking, building business cases and getting buy-in from the organization while building, scaling the Impact of the CPO Office. The successful candidate has a proven track record of translating Strategy and research into product decisions.

    WE ARE LOOKING FOR A LEADER WHO CAN::

  • Manage a 10+ people organization across 2 activities: Product Strategy and Customer User Research
  • Generate and socialize insights that impact the strategy and product roadmaps of complex and diverse products
  • Analyze market and competitive landscape, scientific developments, and customer needs to bring innovative and differentiated products to market
  • Articulate the vision of the team to cross-functional partners and be a strong advocate for the role of research in product development.
  • Shape the way Product Strategy and Customer research is operating in CS and set standard to high effectiveness and efficiency
  • Lead the transformation of our Customer research organization towards high strategic thought leadership
  • Collaborate closely with your peers in Design, Product and Tech to maximize the impact of research
  • Drive maturity of your organization and build a thriving community of growth focussed talents
  • A LEADER WHO HAS::

  • Several years of experience with direct reports under your guidance and leadership, including experience in managing managers
  • Several years of experience of working in our Market, in collaboration with product, engineering and design teams
  • Experience working holistically across the product life cycle, including market, competitor and customer analysis, pricing and product positioning, and product development 
  • A strong client services acumen, coupled with high EQ and presentation skills.
  • Why you should join Contentsquare
    – We’re humans first. We hire talented people and provide them with the trust, resources and flexibility to get the job done
    – We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits
    – We are a fast growing company with a track record of success over the past 10 years, yet we operate with the agility of a startup. That means a huge opportunity to make an immediate and lasting impact
    – Our clients, partners and investors love our industry-leading product
     
    To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are some we’d like to highlight:
    – Virtual onboarding, Hackathon, and our annual kickoff trip on a global basis! You have the opportunity to interact with our global colleagues
    – Generous paid time-off policy (every location is different)
    – Immediate eligibility for birthing and non-birthing parental leave
    – Wellbeing allowance
    – Home Office Allowance
    – A Culture Crew in every country to organize regular outings such as game nights, movie nights, and happy hours
    – Every full-time employee receives stock options, allowing them to share in the company’s success
    – We offer many benefits in various countries — ask your recruiter for more information
    We are a 2023 Circle Back Initiative Employer – we commit to responding to every applicant
    Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, gender expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
    Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here
    Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.
    Senior Director, CPO Office (Paris)
    Contentsquare is a global digital analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team – known as the CSquad – representing more than 70 nationalities across the world.
    In 2022, we raised $600M in Series F funding and were recognised as a certified Great Place to Work in France, Germany, Israel, US and UK.
    Please Note: Scammers are posing as Contentsquare and Contentsquare team members. We’ll never initially contact you via text or GChat, and never solicit money from you. Please visit our careers blog for more information.
    Contentsquare aims to grow by consolidating its leadership in Digital Experience Analytics and by entering new adjacent markets via acquisition or new organic strategic development initiatives. To support these, it makes sense to have a clearer delineation between the ‘operational’ day-to-day aspect of the Product team (PM, PMM, PPM) and the strategic/disruptive initiatives.
    We are creating a new entity “CPO office” which will support the Chief Product Officer in research and data-driven decision-making on strategic initiatives.
    The 4 main missions of that organisation will be to: 
    1) Help define product & market growth strategies and enable the C-Suite to make the right decision to meet the company vision and business objectives.
    2) Build Product & GTM strategies that will be operationalized by the rest of the team.  Eg Build vs Buy vs Partner recommendation.
    3) Actively participate in potential M&A target discovery and evaluation. Work closely with the CPO and the C-suite on GO/NO Go recommendations and integration plan.
    4) Hand over strategic projects to Product teams and provide ad hoc support during the prototyping phase. Sign off the strategic alignment of product choices.
    As a leader of that organization, you will drive the 4 missions above -developing  market and product strategy that aligns to the company and Product vision, defining how each product will compete and win in the market. Working with the Product Leadership team and partnering with marketing, compliance, technology, you will design and communicate hypotheses and business cases that will define our market position, highlighting our strength and the overall threats.
    You will own and manage:
    – The Market research (and TAM)
    – The Customer research function 
    – For that you will leverage quantitative and qualitative research 
    – The product strategy and customer research teams will report to you 
    We’re looking for an experienced leader in strategic thinking, building business cases and getting buy-in from the organization while building, scaling the Impact of the CPO Office. The successful candidate has a proven track record of translating Strategy and research into product decisions.

    WE ARE LOOKING FOR A LEADER WHO CAN::

  • Manage a 10+ people organization across 2 activities: Product Strategy and Customer User Research
  • Generate and socialize insights that impact the strategy and product roadmaps of complex and diverse products
  • Analyze market and competitive landscape, scientific developments, and customer needs to bring innovative and differentiated products to market
  • Articulate the vision of the team to cross-functional partners and be a strong advocate for the role of research in product development.
  • Shape the way Product Strategy and Customer research is operating in CS and set standard to high effectiveness and efficiency
  • Lead the transformation of our Customer research organization towards high strategic thought leadership
  • Collaborate closely with your peers in Design, Product and Tech to maximize the impact of research
  • Drive maturity of your organization and build a thriving community of growth focussed talents
  • A LEADER WHO HAS::

  • Several years of experience with direct reports under your guidance and leadership, including experience in managing managers
  • Several years of experience of working in our Market, in collaboration with product, engineering and design teams
  • Experience working holistically across the product life cycle, including market, competitor and customer analysis, pricing and product positioning, and product development 
  • A strong client services acumen, coupled with high EQ and presentation skills.
  • Why you should join Contentsquare:
    ▪️ We’re humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done.
    ▪️ We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits.
    ▪️ We are a fast growing company with a track record of success over the past 10 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact.
    ▪️ Our clients, partners and investors love our industry-leading product.
    To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are a few we want to highlight:
    ▪️ Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year.
    ▪️ Work flexibility: hybrid and remote work policies.
    ▪️ Generous paid time-off policy (every location is different).
    ▪️ Immediate eligibility for birthing and non-birthing parental leave.
    ▪️ Wellbeing allowance.
    ▪️ Home Office Allowance.
    ▪️ A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours.
    ▪️ Every full-time employee receives stock options, allowing them to share in the company’s success.
    ▪️ We offer many benefits in various countries — ask your recruiter for more information.
    We are a 2023 Circle Back Initiative Employer – we commit to responding to every applicant
    Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, gender expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
    Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here
    Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.