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Platform Overview

Your all-in-one platform for the right digital experience

Drive engagement, conversion, and retention across your digital assets with complete understanding of your customer experience.

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Platform Overview

Your single source of truth for all teams, big and small

Introducing the unique platform for digital experience insights.

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Connected analytics

Get a complete understanding of your customer experience across sessions and digital surfaces. With broad analytical coverage, automated and precision tracking, you get confidence that teams are aligned on common insights.


Auto captured data
Auto captured data

Transform experiences with the broadest set of governed data found anywhere—captured automatically. From qualitative to quantitative, retroactive to behavioral (and a whole lot more) all data is private, scalable, and secure—by default.

Practical AI Visual
Practical AI

Understand complex, end-to-end digital journeys with intelligent AI—embedded everywhere in the platform. Chat with data like a human, automatically know your next action, and surface insights (without a degree in analytics).


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Built for impact

You can only fix what you measure. Get confidence that your differentiated experiences are maximizing engagement, conversion, and retention. Prove return on investment with built-in business impact like revenue, NPS, lifetime value, and more.

Make every digital moment matter

Know your customers' every move and deliver
 experiences they love. All from one place.

Increase engagement and conversion

Compare how different users engage with your site or app. Then make improvements to increase engagement.

  • Make data-driven decisions by understanding how users progress through your site, page by page, from entry to exit.

    Experience Analytics — Journeys

Improve conversion by understanding end-to-end journeys

Understand end-to-end journeys and prioritize improvements that make your customers come back again (and again).

  • Maximize your revenue per customer by monitoring key web metrics like page views, total sessions, bounce rates, and more. 

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Maximize retention with frictionless experiences

Understand frictions impacting user journeys, then make changes which maximize business impact—fast.

  • Surface technical issues, dig deeper to understand the context, and solve them—fast.

    Experience Monitoring Error Analysis Visual

Make better decisions with fast user feedback

Connect customer feedback with insights on user behavior to enrich your understanding of digital experience.

  • Create surveys in seconds with 40+ templates and our AI survey generator.

    Asset — Voice of Customer — Surveys

Maximizing impact for
businesses globally

Segmentation lets us see how people are using new features compared to the old. Heap let us get more in tune with setting good quantitative adoption-type and engagement-type benchmarks for new features

Nick Smith
Senior product manager, Redfin
25%
Increase in conversion rate

Streamlining the customer journey using behavioral data

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Streamlining the customer journey using behavioral data — Cover Image
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How ŠKODA increased test drive visits by +40%

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The most robust experience platform you’ll ever find

AI, replays, benchmarks, and more—available with every product on our platform.

One platform, infinite potential.

Contentsquare announces new Experience Intelligence platform

Analytics everyone can get on board with

Contentsquare offers unlimited seats, so you’re free to invite marketing, product, design… indeed everyone who cares about improving your digital experience.

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Digital Marketing

Build exceptional digital experiences that convert by making sense of what content and pages to optimize.

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Product

Find that "aha!" moment by seeing how users engage with your content, where they click, scroll, and encounter obstacles.

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Analytics

Learn everything about user behavior, and develop a deeper understanding of needs with qualitative and quantitative data.

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eCommerce

Take the guesswork out of conversion rate optimization by learning why shoppers purchase or abandon their carts.

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Design & UX

Figure out what works, what doesn’t, and why—with an easier way to validate ideas and get buy-in for designs.

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Technical & IT

Uncover why you’re getting specific feedback, errors, and frustration on your digital properties.

Connect with your everyday tools

Sync with 100+ popular apps to connect your digital insights in one place.