How does Contentsquare help me collect customer feedback?

Contentsquare lets you launch Surveys and feedback widgets on your website and app, targeted to the right users at the right moment. AI can generate survey questions for you and summarize responses, so you get answers without hours of manual work.

How do I understand the context behind customer feedback?

With Contentsquare, every survey response links to the user's Session Replay. You can see exactly what happened before someone left a comment, so you understand the real cause and can act with confidence.

How do I know which feedback to act on first?

Contentsquare's Impact Quantification shows how many other users had the same experience, even if they didn't leave feedback. Combine this with sentiment analysis to prioritize the issues that affect the most customers and the most revenue.

Can Contentsquare analyze open-ended survey responses with AI?

Yes. Contentsquare uses AI to analyze open-ended responses, group them into themes, and detect sentiment. You can spot recurring issues quickly and share clear summaries with your team.

Use cases

Make smarter decisions with faster feedback

Foster a culture where feedback comes first, and enrich your understanding of customer experience.

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Make smarter decisions with faster feedback

Act on Feedback

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Give your customers a voice

Build better relationships
Tune into what your customers are saying, take action, and close the loop. By uncovering what they truly value, you'll turn occasional customers into loyal communities.
Find opportunities for growth
Boost your profits by sharpening your view across departments. With crystal-clear insights into performance and ROI, you'll make smarter decisions that drive business growth.
Create a winning strategy
Put your customers first by understanding their needs, continuously gathering feedback, and improving your product to exceed expectations.

Get feedback in minutes, not days

Without Contentsquare

Traditional Voice of Customer tools isolate feedback from actual digital behavior. Open-ended comments lack context, spotting genuine trends requires manual sifting through endless responses, and validating issues still relies on slow, costly testing or intuition.

With Contentsquare

Contentsquare unifies quantitative analytics, digital experience monitoring, and feedback on a single AI-native Experience Platform. By bridging user sentiment directly with session replays and behavioral signals, Sense surfaces the root causes behind feedback instantly—helping teams validate issues at scale and prioritize experience fixes with confidence.

How the Cotton On Group uses Contentsquare to enhance CX and accelerate customer-centric initiatives

How Hanes increased conversions by +300% with data-driven insights

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Link feedback with behavioral insights for a bird’s-eye view

See more than just the score

Know more about your customer satisfaction than just the numbers. Discover what’s driving sentiment trends, compare segments, and get more context.

Trigger Surveys after important events to find out how likely your customers are to recommend to others—and assess improvement over time.
Explore Surveys

Improve with every exit

Your visitors have to leave eventually. But, relevant feedback and detailed analysis turns every exit into a learning opportunity.

Find and fix issues with exit-intent pop-up Surveys, then analyze the responses with AI-powered summary reports, sentiment analysis, and automated tags.
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And it doesn’t end there

Improve conversion rates

Increase conversions by designing the right digital experience for every customer.

Dig into conversion

Increase lifetime value

Maximize revenue from each customer relationship by increasing customer lifetime value.

See how it works

Boost A/B testing results

Increase A/B testing win rates and quantify impact on conversion rates and revenue.

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Find and fix errors

Discover UX issues on your site or product, understand the problem, and prioritize a fix.

Start fixing errors

Optimize user journeys

See how visitors progress through your site or app, from start to finish, across multiple sessions.

Optimize Journeys

Frequently asked questions

Got another question?

Contentsquare lets you launch Surveys and feedback widgets on your website and app, targeted to the right users at the right moment. AI can generate survey questions for you and summarize responses, so you get answers without hours of manual work.

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