Filter behavioral funnels and cohorts by interaction sentiment. Identify exactly which site bugs, broken forms, or missing product details are forcing users to abandon journeys or reach out.

Track bot containment, handoffs, and drop-off points. See exactly where your AI agents succeed or fall short so you can refine prompts, improve guardrails, and boost deflection.

Connect conversation topics directly to session replays and site analytics. Discover which broken forms, missing info, or checkout bugs are forcing customers to reach out and drive up costs.

Detect shifts in customer sentiment, repeated contact patterns, and unresolved issues automatically—so that you can step in before churn happens.

Surface feature requests, UX complaints, and competitor mentions directly from call and chat transcripts. Use quantified feedback to validate engineering backlogs with confidence.

Use Sense Analyst to query digital behavior and conversation transcripts at the same time. Get instant, AI-generated answers explaining why conversion dropped, the revenue impact, and how to fix it.