Last updated: July 2022 (V2022.3)

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Contentsquare Processors and Sub-processors List

The following table outlines Contentsquare’s current affiliates and third-party Processors and Sub-processors who are authorized to Process Personal Data in connection with Contentsquare Services and websites:

Sub-processors

Affiliates and third parties involved in the provision of services to our customers

1. Affiliate Sub-Processors

Name

Type of Services

Type of Data

Location

Privacy Policy

Content Square SAS

Consulting, Support, Maintenance, Implementation, and Development

Corporate, Visitor, Usage

Paris, FRANCE

Link

Content Square, Inc.

Consulting, Support, Maintenance, and Implementation

Corporate, Visitor, Usage

New York, USA

Link

Content Square Ltd.

Consulting, Support, Maintenance, and Implementation

Corporate, Visitor, Usage

London, UK

Link

Content Square Israel Ltd.


Consulting, Support, Maintenance, Implementation, and Development

Corporate, Visitor, Usage

Tel Aviv, ISRAEL

Link

Content Square Singapore PTE

Consulting and Support

Corporate, Visitor, Usage

SINGAPORE

Link

Content Square Spain, S.L.

Consulting and Support

Corporate, Visitor, Usage

Madrid, SPAIN

Link

Content Square GmbH

Consulting and Support

Corporate, Visitor, Usage

Frankfurt, GERMANY

Link

Contentsquare Japan G.K.

Consulting and Support

Corporate, Visitor, Usage

Tokyo, JAPAN

Link

Clicktale (UK) Limited

Consulting, Support, Maintenance, and Implementation

Corporate, Visitor, Usage

London, UK

Link

Clicktale, Inc.

Consulting, Support, Maintenance, and Implementation

Corporate, Visitor, Usage

New York, USA

Link

2. Third-Party Sub-Processors

Sub-Processors we use to store personal data:

Note: The default storage location for our Customers’ personal data is within the same region they are located: 

  • our US-based customers’ personal data is stored in the US, and 
  • our EU-based customers’ personal data is stored in the EU.

Name

Type of Services

Type of Data

Location

Privacy Policy

Amazon Web Services, Inc.

Data Hosting

Visitor, Usage

USA: Virginia (primary)  and Oregon (backup)


European Union: Ireland (primary) and Sweden (backup) 

Link

Microsoft Azure

Data Hosting

Visitor, Usage

USA: Virginia (primary) and Washington (backup)


European Union: Ireland (primary) and Netherlands (backup)

Link

3. Region-specific Sub-Processors:

Name

Type of Services

Type of Data

Location

Privacy Policy

Converteo 


(for customers located in West Europe)

Support, Maintenance, and Consulting

Corporate, Visitor

Paris, FRANCE

Link

Dentsu Manchester Limited 


(for customers located in North Europe)

Support, Maintenance, and Consulting

Corporate, Visitor

Manchester, UK

Link

Wunderman Thompson Data Consulting, LLC 


(for customers located in the Americas)

Support, Maintenance, and Consulting

Corporate, Visitor

New York, USA

Link

4. Other Sub-Processors:

Name

Type of Services

Type of Data

Location

Privacy Policy

Datadog, Inc.

Cloud applications monitoring

Corporate, Usage

New York, USA

Link

Google LLC (Google Data Studio)

Reporting

Visitor*, Usage*

Mountain View, USA


For more information about Google’s data center locations, visit this link

Link

Mango Technologies, Inc. (ClickUp)

Implementation management and support

Corporate

San Diego, USA

Link

Skilljar Inc.

E-learning and certification

Corporate

San Diego, USA

Link

* means that the processor/sub-processor will only process that type of personal data with Customer’s prior approval

Processors

Affiliates and third parties involved in Contentsquare’s services, development and other business needs

1. Affiliate Processors

Name

Type of Service

Type of Data

Location

Privacy Policy

Content Square SAS

Consulting, Support, Maintenance, Implementation, and Development

Corporate, Visitor, Usage

Paris, FRANCE

Link

Content Square, Inc.

Consulting, Support, Maintenance, and Implementation

Corporate, Visitor, Usage

New York, USA

Link

Content Square Ltd.

Consulting, Support, Maintenance, and Implementation

Corporate, Visitor, Usage

London, UK

Link

Content Square Israel Ltd.

Consulting, Support, Maintenance, Implementation, and Development

Corporate, Visitor, Usage

Tel Aviv, ISRAEL

Link

Content Square Singapore PTE

Consulting and Support

Corporate, Visitor, Usage

SINGAPORE

Link

Content Square Spain, S.L.

Consulting and Support

Corporate, Visitor, Usage

Madrid, SPAIN

Link

Content Square GmbH

Consulting and Support

Corporate, Visitor, Usage

Frankfurt, GERMANY

Link

Contentsquare Japan G.K.

Consulting and Support

Corporate, Visitor, Usage

Tokyo, JAPAN

Link

Clicktale (UK) Limited

Consulting, Support, Maintenance, and Implementation

Corporate, Visitor, Usage

London, UK

Link

Clicktale, Inc.

Consulting, Support, Maintenance, and Implementation

Corporate, Visitor, Usage

New York, USA

Link

HJ Holdings Limited

Marketing Communications

Corporate

St. Julian’s MALTA

Link

Hotjar Ltd.

Marketing Communications

Corporate

St. Julian’s, MALTA

Link

Hotjar Germany GmbH

Marketing Communications

Corporate

Berlin, GERMANY

Link

Hotjar Web Services Spain, S.L.

Marketing Communications

Corporate

Barcelona, SPAIN

Link

Hotjar UK Limited

Marketing Communications

Corporate

London, UK

Link

HTJRPT - HotjarWeb, Portugal, Unipessoal Lda.

Marketing Communications

Corporate

Porto Salvo, PORTUGAL

Link

Hotjar Netherlands B.V.

Marketing Communications

Corporate

Amsterdam, THE NETHERLANDS

Link

2. Third-Party Processors

Name

Type of Service

Type of Data

Location

Privacy Policy

APIHub, Inc. (Clearbit)

Marketing knowledge platform

Corporate

San Francisco, USA

Link

DocuSign, Inc.

Document & e-signature management

Corporate

San Francisco, USA

Link

Drift.com, Inc. Siftprck (Drift Email)

Marketing acceleration platform

Corporate

Boston, USA

Link

Gainsight, Inc.

Customer success management

Corporate

Redwood City, USA

Link

Google LLC (Google Workspace)

Digital workspace management

Corporate

Mountain View, USA

Link

HubSpot, Inc.

Marketing platform

Corporate

Cambridge, USA

Link

Idalto Ltd. (Bryq)

Applicant assessment platform

Corporate

Nicosia, CYPRUS

Link

InfiniGrow Ltd.

Marketing attribution, behavioral analysis, planning and forecasting

Corporate

Tel Aviv, ISRAEL

Link

Ironclad, Inc.

Contract management system

Corporate

San Francisco, USA

Link

JEUDIMERCI

Contentsquare Loyalty Program management

Corporate

Grenoble, FRANCE

Link

LeadIQ, Inc.

Sales prospecting services

Corporate

Redwood City, USA

Link

LinkedIn Corporation

Marketing platform

Corporate

Sunnyvale, USA

Link

OneTrust Technology Ltd.

Data Subject Request management

Corporate, Visitor

Atlanta, USA

Link

PathFactory Corp.

Marketing / Sales content delivery platform

Corporate

Toronto, CANADA

Link

Pendo.io, Inc.

Product usage and analytics insights platform

Corporate, Usage

Raleigh, USA

Link

Salesforce.com, Inc.

Customer relationship management platform

Corporate

San Francisco, USA

Link

Sender, Inc. (Sendoso)

Digital marketing management

Corporate

San Francisco, USA

Link

Skilljar Inc.

E-learning and certification

Corporate

Seattle, USA

Link

Slack Technologies, Inc.

Business communication platform

Corporate

San Francisco, USA

Link

Sociabble Inc.

Brand advocacy and multi-channel social sharing

Corporate

Paris, FRANCE

Link

ShelfFlip Inc. (Usergems)

Data correction and tracing

Corporate

San Francisco, USA

Link

WP Engine

Domain hosting service

Corporate, Usage

Austin, USA

Link

Zoom Video Communications, Inc.

Video communication and collaboration

Corporate

San Jose, USA

Link

DEFINITION

“Contentsquare Services” means the products and services provided by Contentsquare to Customer under an agreement.

“Personal Data”, “Processing”, “Processor”, “Sub-processor” shall have the meaning as defined under applicable data protection laws.

“Corporate Data” means Personal Data that relates to both (a) Customer’s relationship with Contentsquare, including the names or contact information of individuals authorized by Customer to access Customer’s account and billing information of individuals that Customer has associated with its account and (b) Contentsquare prospects, leads and potential Customers, including names and contact information.

“Usage Data” means Personal Data processed as part of the use of Contentsquare Services and websites by Customers and other third parties, including but not limited to online identifier and behavior data.

“Visitor Data” means Personal Data that relates to a Customer’s website/mobile application visitor processed through Contentsquare Services.

SUBSCRIBING TO UPDATES TO THE SUB-PROCESSOR LIST

To subscribe to updates concerning Contentsquare's Sub-processor List, please use this Form or send an email to [email protected] with a request to subscribe, and you will be provided with updates on any changes in this list.

REQUESTING MORE INFORMATION ABOUT A PROCESSOR OR SUB-PROCESSOR

For any additional information concerning Contentsquare’s data processing practices or any specific Processors or Sub-processors, please send an email to [email protected] identifying the Processor or Sub-processor and the requested information.

OBJECTING TO A SUB-PROCESSOR

A customer (Data Controller) may object to Contentsquare use of a specific Sub-processor in accordance with the terms of the Data Processing Agreement governing the relations between the parties. Such objection may be sent by email to [email protected] (subject line “Sub-processor Objection”) containing the following information:

  • Customer Entity Name
  • Sub-processor Entity Name
  • Grounds for Objection
  • Requestor Name
  • Requestor Email

Objections must be based on legitimate data protection grounds in accordance with the terms of Contentsquare’s standard Data Processing Agreement.