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Last updated: October 2025 (v2025.2)

AI Model List

Unless otherwise defined herein, capitalized terms will have the meaning given to them in the Contentsquare Master Service Agreement.

The following AI Models are used in the provision of Contentsquare Services. The use of AI Models, will depend on the Services purchased and Customer opting-in to the AI functionality (‘’Sense’’) (where applicable):

AI Model Name

Deployment Method

Type of Services

Link to Third Party Terms

Anthropic model family 

Models run within Contentsquare’s dedicated cloud infrastructure on AWS 

CS Cloud (Mapping Assistant)

Product Analytics via Heap 

Product Analytics via Contentsquare

Experience Analytics (Sense Chat and Session Replay Summaries) 

Experience Monitoring (Error Summaries)

Voice-of-Customer

Acceptable Use Policy for Anthropic models provided in AWS: Link

Acceptable Use Policy for models provided in AWS: Link

OpenAI GPT model family 

Models run within Contentsquare’s dedicated cloud infrastructure on Microsoft Azure

CS Cloud (Mapping Assistant)

Product Analytics via Heap 

Product Analytics via Contentsquare

Experience Analytics (Sense Chat and Session Replay Summaries) 

Experience Monitoring (Error Summaries)

Voice-of-Customer

Code of Conduct applicable to Azure OpenAI Services : Link

OpenAI GPT model family 

Models are accessed through OpenAI’s API on OpenAI infrastructure 

Product Analytics via Heap  

Product Analytics via Contentsquare 

OpenAI Acceptable Use Policy: Link

OpenAI Services Agreement : Link

To subscribe to receive updates about any changes to the above list, please use this Request Form 

For details of Contentsquare’s Subprocessors please see: https://contentsquare.com/privacy-center/subprocessors/