Unless otherwise defined in this Service Schedule for VoC (this “Service Schedule”), capitalized terms will have the meaning given to them in the Agreement. This Service Schedule shall be applicable to all licensing of CS Voice of Customer (“VoC”) under an Order Form or via an online purchasing portal.

1. ADDITIONAL DEFINITIONS

Solely for the purposes of “Voice of Customer” (and no other CS Service), the Parties agree that:

“Confidential Information” will include all information provided directly or indirectly by or on behalf a Disclosing Party to Participants; “Response” means an answer left by a Visitor on a VOC survey on the Customer website.

2. ADDITIONAL TERMS

2.1. Additional terms applicable to VoC Solely for the purposes of the CS Service “Voice of Customer” (and no other CS Service), the Parties agree that:

2.1.1. The details of personal data processing applicable to VoC, including the applicable Retention Period, shall be as set out in SCHEDULE 1.C - VOICE OF CUSTOMER (VOC) DETAILS OF THE PROCESSING of the Contentsquare Data Processing Agreement (DPA).

2.1.2. Customer retains a general right of instruction as to the scope of “Permitted Personal Data” processing, which may be supplemented with individual instructions so long as they comply with Applicable Data Protection Laws. Instructions are deemed to be provided by the Customer by way of selecting the desired product and/or the desired configuration of the product settings or by way of instructions communicated in writing to legal@contentsquare.com.

3. ADDITIONAL PRODUCT SPECIFIC SERVICE SCHEDULES REFERENCED

If Customer licenses VoC Free or VoC Growth under an Order Form or via an online purchasing portal, the Service Schedule for Free & Growth Plans will also apply to Customer’s use of VoC Free or VoC Growth.