Using experience analytics to affect change in digital behavior
Understanding digital user behaviors
Extracting meaningful insight from digital experience data and affecting change in customers' complex digital journeys.
"
Modern digital experiences are extremely complex, and knowing exactly what’s going on everywhere is very tough. To truly understand digital customers, you need to have a holistic understanding of their behavior - and achieve that at scale."
Giles Richardson
VP Digital Journeys,
T-Mobile
Use Case
4 Common Customer Frustrations and How to Solve Them With Behavioral Insights
See how top brands have improved their digital CX and increased conversions with unique behavioral metrics.
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