![[Benchmarks PR]](http://images.ctfassets.net/gwbpo1m641r7/7dDSOgR6hgTNxYA8SN62p2/f6f751397567bb30f119fe9cdd6492a5/Mask_group__10_.png?w=1920&q=100&fit=fill&fm=avif)
Businesses Pay More For Online Customers, But See 6.1% Drop in Conversions as User Frustration Persists
Contentsquare's 2025 Digital Experience Benchmarks Report highlights urgent need to optimize experiences as digital landscape transforms, AI dominates, and consumers demand excellence

![[Visual][experience client] improve](http://images.ctfassets.net/gwbpo1m641r7/3HaprV0AM5l5D58FDpcSME/e30bcd2d57361b1d53620dd510363c35/customer-experience-improve.jpeg?w=1920&q=100&fit=fill&fm=avif)







