Three analytics leaders. One shared vision.
Contentsquare’s vision is to create the all-in-one experience intelligence platform for anyone who cares about digital journeys.
So it was a natural fit for us to acquire a leading Product Analytics tool, Heap. Its capabilities are ideal for companies who want to understand cross-device journeys and visualize customer engagement over time.
Now, with Heap’s features integrated into Contentsquare’s experience intelligence platform, companies get more than analytics—they get answers.
Understand every journey, end-to-end
Together, Contentsquare and Heap provide teams with a 360 view of every experience across web and apps, offering an all-in-one analytics platform and advanced alternative to traditional analytics.
Ready to deliver better experiences faster? We are.
One platform to align teams
With its unique behavioral and contextual metrics, Contentsquare offers a holistic view of the customer experience, enabling teams to understand why people behave the way they do online in order to optimize for engagement, reduce friction, and improve conversion.
Heap’s Product Analytics allows teams to surface key events that occur over a user’s lifetime, such as where a user drops off and what features they are engaging with, as well as the user lifetime value of these interactions.
Together we align teams around a 360 view of the experience. No more data silos, better collaboration.
Connected capabilities. Broader insights.
Whether you’re logging in to Heap or Contentsquare, you now have access to a broader range of tools. You keep everything you already know and gain deeper, faster, more practical insights across the full customer journey.
For Heap customers:
Your Heap tools, plan, and account still work as usual
No changes to your existing workflows
Same simple onboarding, same helpful support
For Contentsquare customers:
Find everything we’ve brought over from Heap—like Journeys and Web Analytics—in Product Analytics.
We’ve connected these capabilities with the rest of our platform, including Surveys & Feedback capabilities.
Because these tools are now connected, you can use them together in Contentsquare to reach those “aha” moments faster.
For example, find a trend in Product Analytics and instantly jump to survey responses from the same user segment.
How Heap empowers businesses to improve their products
Across the world, product, UX, and digital teams use Heap to make smarter decisions based on real user behavior.
By automatically capturing every interaction on your site or app, Heap gives you a complete picture of how users engage with your product. That means less time digging for data and more time acting on it.
✅ Spot what keeps users coming back | Understand the behaviors that drive loyalty, so you can scale what works and improve what doesn’t. |
✅ Drive adoption across devices and segments | See how feature usage varies across audiences and platforms to uncover adoption gaps. |
✅ Validate new feature launches faster | Quickly learn how users are engaging with new features, so you can iterate with speed and certainty. |
✅ Tailor onboarding for every audience | Break down onboarding flows by segment to identify where different user groups need more support. |
Mehr erfahren
Verbinde Contentsquare mit den AI-Agenten, die deine Teams bereits nutzen. Stelle Fragen und erhalte Antworten, ohne zwischen Tools wechseln zu müssen.
Sieh dir wichtige Momente entlang jeder Journey erneut an und erkenne mit AI-gestützten Zusammenfassungen schnell Reibungspunkte, Fehler und Verhaltensmuster.
Sieh, wie Kund:innen sich durch deine Website oder App bewegen, wo sie abspringen und welche Wege zu Conversion und Wiederkehr führen.
Lass die KI Reibungspunkte erkennen und empfehlen, was du als Nächstes testen solltest. Starte Experimente und erfahre, warum Varianten gewinnen – alles auf einer Plattform.
![[visual] Monitor and optimize customer conversations with Contentsquare Conversation](http://images.ctfassets.net/gwbpo1m641r7/01rhGs5fE9zy1PCmxseSsp/f2d7dedf73d9af2f8a225114cc02c079/Contentsquare-vs-Qualtrics-conversation-intelligence.png?w=1280&q=85&fit=scale&fm=avif)
Verstehe, warum Kund:innen Kontakt aufnehmen, decke Reibungspunkte und Veränderungen der Stimmung auf und erkenne, wo menschliche und KI-Interaktionen das Erlebnis verbessern können.
