What Is Digital Experience Analytics
Capture a complete understanding of your customer in the digital world
When face-to-face with someone, it’s easier to understand how they are reacting to the experience you are providing them, whether it be through what you are saying or products, offers or other content you are showing. However, in the online world, it’s much harder.
Digital experience analytics allows you to understand your customer’s unique behaviors, feelings and intent in the digital world, just like you would in the face-to-face world.

Turn insights into action
Your teams spend a lot of time building digital experiences you think customers want, but when customers interact with those experiences, they often interact with them very differently than you expected.
Digital experience analytics gives your teams what they need to build experiences customers actually want and find useful. It provides quantifiable data that your teams can use to prioritize actions to deliver customer experiences that achieve customer happiness and deliver business impact.

Build trust with customers in a time when trust is valued more than ever
Consumers put privacy front and center when they interact with businesses online. They want to know that their every move is not being tracked, while at the same time getting content that makes sense to their unique needs. That’s a difficult balance to achieve.
Digital experience analytics lets you understand and take action on customer behaviors, feelings and intent to deliver relevant and personalized experiences, without sacrificing customer privacy.
The result is greater trust with customers.

Move quickly to keep up with market disruption and customer expectations
Market disruption and evolving customer expectations are a constant certainty. Accelerated adoption of digital experiences is at the heart of these changes. How quickly businesses move to offer digital experiences that work for customers in a time of change will make a difference in whether businesses not just thrive, but survive.
Digital experience analytics enables organizations to move quickly to deliver digital experiences that build strong businesses in the face of constant market disruption and evolving customer expectations.
Discover our products
- CS Digital
- CS Find & Fix
- CS Insights
- CS Merchandising
- CS Platform
- CS Apps
CS Digital
Pinpoint opportunities and issues at a glance
Visualize metrics for each page element
Stop losing conversions where it matters the most
Learn more about CS Digital
Understand the why and build better digital experiences
Contentsquare captures customers' journey automatically, allowing you to decide what to analyze and quantify without tagging. CS Digital is your starting point with Contentsquare and your foundation for building better customer experiences.

CS Find & Fix
Spot errors more quickly that impact your business
Identify pain points in the customer journey
Connect web performance and business metrics
Learn more about CS Find & Fix
Find it. Fix it. Love it.
CS Find & Fix allows you to quickly locate errors and user frustrations. From session replays to page speed analysis, learn what makes your users return or leave your website.

CS Insights
Intelligently identify biggest opportunities for business impact
Visualize and quantify user struggles and prioritize decisions
Spend less time analyzing and more time building better experiences
Learn more about CS Insights
Work smarter, not harder with Automated Insights
With AI-based scoring and actionable insights, discover site usability issues, user frustrations and quantify issues based on impact on experience, conversion, and revenue.

CS Merchandising
Get a 360 view of catalog performance
Data-driven Visual Merchandising
Deliver competitive pricing
Learn more about CS Merchandising
Maximize merchandising performance
Take strategic action and learn how your product catalog performs across channels and the impact of product placement, price, stock, and cross selling has on your revenue.

CS Platform
Put privacy and security first
Empower smarter decisions with artificial intelligence
Make your entire marketing tech stack smarter
Learn more about CS Platform
Power digital experience analytics from one central platform
CS Platform is the foundation, based on a cloud infrastructure for all of our products, providing a holistic view into the digital experience, from conversion rate optimization to analytics and session replay.

CS Apps
Discover how and why users engage
Prioritize your biggest opportunities
Easy implementation, low impact
Learn more about CS Apps
Optimize your app experience
Get comprehensive insights with Contentsquare’s mobile app analytics. With zone-based heat mapping, journey analytics and mobile session replay, our app analytics can help your team get insights and improve the mobile user experience
