Artificial Intelligence

Empower smarter decisions with artificial intelligence

Insights from data means nothing if it fails to result in action. Contentsquare leverages machine learning to score intent and experiences from trillions of interactions and data points across the enterprise to provide more valuable insights.

Based on years of learning from top businesses, our proprietary models let your team anticipate customer behaviors, feelings and intent based on current and past actions, ensuring your team can optimize the customer experience at the right time and the right place.

A powerful artificial intelligence engine

At the heart of Contentsquare’s product is our artificial intelligence (AI) engine, which leverages machine learning to score intent and experiences from trillions of data points and deliver intelligent recommendations for your team to act upon.

The AI engine powers all of our products, delivering faster time to insights and even faster decision-making.

Most common use cases

Intelligent alerts

Contentsquare learns how your business metrics normally fluctuate and delivers smart alerts when deviations occur from what is normal. Set up intelligent alerts anywhere within Contentsquare – from key points in the customer journey to specific interactions points with content.

Frequently asked questions

  • Artificial intelligence is the simulation of human intelligence processes by machines, especially computer systems. Applications of AI in digital experience analytics includes AI monitoring that predict customer experience issues and opportunities, AI Insights that deliver smart alerts to drive action, and intent-based scoring.

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