Last updated: January 31, 2024 (v2024.1)

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Contentsquare Sub-processors List

The following table outlines Contentsquare’s current affiliates and third-party Sub-processors who are authorized to Process Personal Data in connection with Contentsquare Services:

1. Affiliate Sub-processors

Affiliates and third parties involved in the provision of services to our customers:

Name

Type of Services

Type of Data

Location

Privacy Policy

Content Square SAS

Consulting, Support, Maintenance, Implementation, and Development

Corporate, Visitor, Usage

Paris, FRANCE

Link

Content Square, Inc.

Consulting, Support, Maintenance, and Implementation

Corporate, Visitor, Usage

New York, USA

Link

Content Square Ltd.

Consulting, Support, Maintenance, and Implementation

Corporate, Visitor, Usage

London, UK

Link

Content Square Israel Ltd.

Consulting, Support, Maintenance, Implementation, and Development

Corporate, Visitor, Usage

Tel Aviv, ISRAEL

Link

Content Square Singapore PTE

Consulting and Support

Corporate, Visitor, Usage

SINGAPORE

Link

Content Square Spain, S.L.

Consulting and Support

Corporate, Visitor, Usage

Madrid, SPAIN

Link

Content Square GmbH

Consulting and Support

Corporate, Visitor, Usage

Frankfurt, GERMANY

Link

Contentsquare Japan G.K.

Consulting and Support

Corporate, Visitor, Usage

Tokyo, JAPAN

Link

ContentSquare DXA SAAS Solutions LLC

Consulting and Support

Corporate, Visitor, Usage

Dubai, UAE

Link

Contentsquare Italy S.r.l.

Consulting and Support

Corporate, Visitor, Usage

Milan, ITALY

Link

Contentsquare Egypt

Consulting and Support

Corporate, Visitor, Usage

Cairo, EGYPT

Link

Clicktale (UK) Limited

Consulting, Support, Maintenance, and Implementation

Corporate, Visitor, Usage

London, UK

Link

Hotjar Limited

Consulting, Support, Maintenance,Implementation and Development

Corporate, Visitor, Usage

MALTA

Link

Heap Inc.

Consulting, Support, Maintenance,Implementation and Development

Corporate, Visitor, Usage

Wilmington, USA

Link

2. Cloud Storage Sub-processors

Sub-Processors we use to store Personal Data:

Note: The default storage location for our Customers’ Personal Data is the following:

  • our US-based Customers’ Personal Data is stored in the US,
  • our EU-based Customers’ Personal Data is stored in the EU,
  • our APJ-based Customers’ Personal Data is stored in the US, except for our Japan-based Customers’ Personal Data which is stored in the EU.

Name

Type of Services

Type of Data

Location

Privacy Policy

Amazon Web Services, Inc.

Data Hosting

Visitor, Usage

USA: Virginia (primary) and Oregon (backup)

European Union: Ireland (primary) and Sweden (backup)

Link

Microsoft Azure

Data Hosting

Visitor, Usage

USA: Virginia (primary) and Washington (backup)

European Union: Ireland (primary) and Netherlands (backup)

Link

3. Region-specific Sub-processors:

Name

Type of Services

Type of Data

Location

Privacy Policy

Converteo (for customers located in West Europe)

Support, Maintenance, and Consulting

Corporate, Visitor

Paris, FRANCE

Link

Dentsu Manchester Limited

(for customers located in North Europe, Germany, Austria, and Switzerland)

Support, Maintenance, and Consulting

Corporate, Visitor

Manchester, UK

Link

Wunderman Thompson Data Consulting, LLC

(for customers located in the Americas)

Support, Maintenance, and Consulting

Corporate, Visitor

New York, USA

Link

4. Other Sub-processors:

Name

Type of Services

Type of Data

Location

Privacy Policy

Atlassian Pty Ltd (Jira)

Ticketing platform

Corporate, Visitor

Sydney, AUSTRALIA

Link

Datadog, Inc.

Cloud applications monitoring

Corporate, Usage

New York, USA

Link

Salesforce.com France, S.A.S. (Tableau)

Reporting

Visitor, Usage

FRANCE

For more information about Salesforce’s data center locations for Tableau, visit this link

Link

Mavenlink Inc. (Kantata)

Implementation management and support

Corporate

Irvine, USA

Link

Skilljar Inc.

E-learning and certification

Corporate

Seattle, USA

Link

Zendesk, Inc.

Customer service platform

Corporate, Visitor, Usage

San Francisco, USA

Link

DEFINITIONS

“Contentsquare Services” means the products and services provided by Contentsquare to Customer under an agreement.

“Personal Data”, “Processing”, “Processor”, “Sub-processor” shall have the meaning as defined under applicable data protection laws.

“Corporate Data” means Personal Data that relates to both (a) Customer’s relationship with Contentsquare, including the names or contact information of individuals authorized by Customer to access Customer’s account and billing information of individuals that Customer has associated with its account and (b) Contentsquare prospects, leads and potential Customers, including names and contact information.

“Usage Data” means Personal Data processed as part of the use of Contentsquare Services and websites by Customers and other third parties, including but not limited to online identifier and behavior data.

“Visitor Data” means Personal Data that relates to a Customer’s website/mobile application visitor processed through Contentsquare Services.

SUBSCRIBING TO UPDATES TO THE SUB-PROCESSOR LIST

To subscribe to updates concerning Contentsquare's Sub-processor List, please use this Request Form or send an email to privacy@contentsquare.com with a request to subscribe, and you will be provided with updates on any changes in this list.

REQUESTING MORE INFORMATION ABOUT A SUB-PROCESSOR

For any additional information concerning Contentsquare’s data processing practices or any specific Sub-processors, please send an email to privacy@contentsquare.com identifying the Sub-processor and the requested information.

OBJECTING TO A SUB-PROCESSOR

A customer (Data Controller) may object to Contentsquare use of a specific Sub-processor in accordance with the terms of the Data Processing Agreement governing the relations between the parties. Such objection may be sent by email to privacy@contentsquare.com (subject line “Sub-processor Objection”) containing the following information:

  • Customer Entity Name
  • Sub-processor Entity Name
  • Grounds for Objection
  • Requestor Name
  • Requestor Email

Objections must be based on legitimate data protection grounds in accordance with the terms of Contentsquare’s standard Data Processing Agreement.

To submit Sub-processor Objections or any other questions or suggestions to Contentsquare’s Privacy team, please contact us via the link below.

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