Speech & Conversation Intelligence

Speech and conversation intelligence insight

There’s more to the story than what your customers are telling you. Contentsquare Conversation Intelligence analyzes every conversation to give you a full picture of CX.

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See what’s driving customer experience

Conversation Intelligence is proven on 1 billion customer service interactions to specifically understand customer conversations without the manual work.

Contact Drivers automatically detect why customers contact you so you can easily fix issues that drive the most volume

Root Cause provides the core issue behind the customer inquiry to help you pinpoint what’s really behind the customer complaint

Review Reasons automatically flag conversations that need attention with tags like Escalations, Profanity, Regulatory Threats and more

Asset - Loris Paid LP -Speech and Conversation Intelligence > See what’s driving customer experience (row#1)

[Visual] Conversation Intelligence Contact Review

CQ is our predictive CSAT score that uses your conversations instead of surveys to understand customer satisfaction with your agents

Sentiment Graph provides the conversation’s emotional journey to understand points of friction and how the customer left the interaction

Resolution tells you whether the customer’s issue was solved, giving you the context needed to improve agents

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Cost per case down 23%.
We have actually shaved a little over three minutes of AHT now that we don’t have the agent tag tickets anymore. That has reduced our cost per case by 23%

Jon Helin

VP of Customer Support, Calendly

Why Contentsquare Conversation Intelligence

Leader in AI for QA

Built on Loris, an AI platform named a Cool Vendor by Gartner and a Leader in AutoQA and Customer Analytics by CMP.

More than an LLM

Uses a combination of pretrained AI models, custom AI models, and LLMs to achieve fast and accurate results.

Proven AI approach

Has delivered billions of predictions in more than 1 billion customer service interactions (and counting).

World-class data science

Maintained by our team of data scientists, so you get better results with less work.

[Visual] Conversation Intelligence - Agent Insights Overview

Skip the analysis. Jump right to the answers.

Conversation Intelligence doesn’t just summarize conversations. Using it as your personal AI data analyst, you can get answers to any of your customer and agent performance questions—from “why are customers dissatisfied?” to “where is this agent struggling?”

You know you need to adopt AI

MIT study: 95% of AI pilots are failing

But you also don’t want to own a high visibility, doomed project.

See what’s behind AI failures and how to operationalize for success in our latest whitepaper.

Visual - Section - Loris Paid LP - AI Conversation Summaries > MIT study: 95% of AI pilots are failing

See what you’ve been missing in every conversation

Schedule a demo to see how Contentsquare Conversation Intelligence will help you uncover what’s needed to improve CX

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[Visual] Conversation Intelligence Automated Resolution Trend Over Time