CS Find & Fix
Find it. Fix it. Love it.
CS Find & Fix optimizes operational efficiency while averting dramatic revenue loss, providing an unprecedented end-to end solution to deliver seamless digital experiences. Let it enable your business and technical teams to spot issues and speed problems impacting customer experience.
Recover lost revenue, grow your business
Remove friction, make customers happy
Faster Response Time
Speed up resolution of customer issues
Spot errors more quickly that impact your business
Let Contentsquare’s data science algorithms distinguish real signals from noise thanks to statistical significance calculations, deterministic error grouping and more.
- Surface technical and behavioral data that explains root cause, and a clear path to how it can be remedied.
Identify pain points in the customer journey
There are difficult points in a customer's journey where they have the potential to opt out.
- Retroactively search and identify sessions where users run into messages, such as “Oops….”, “Out of stock”, “Payment failed” or form validation errors.
- Set up alerts to let you know when abnormal message views spike.
- Understand how these situations affect revenue and identify the best way to fix it.
Connect web performance and business metrics
With real user monitoring (RUM) and synthetic monitoring, dive into pages and journeys to get in-depth web performance insights and alerts.
- Measure Core Web Vitals down to the individual page level, and know where your technical SEO is at.
- Drill down to the causes of low performance.
- Take your insights and easily create “no-code” tests (e.g. 3rd party script removal) to troubleshoot.
- Understand not only your own site’s performance, but benchmark it against the performance of competitors’ sites.
APMs & VoC
Give context to VoC feedback
Analyze and quantify issues identified in Voice of Customer (VOC) systems. Compare the behavior of visitors that rated experiences highly or poorly side-by-side.
From replay to business quantification in one click
Use Session Replay to quickly understand the steps leading up to any struggle spots.
- Experience what your users experience.
- Pinpoint errors as they unfold in the replaying stream and show your technical team how it’s happening, visually.
- Quantify the amount of people impacted by issues seen from just one replay and calculate the associated loss.
Discover our other products
Understand the why and build better digital experiences
Contentsquare captures customers' journey automatically, allowing you to decide what to analyze and quantify without tagging. CS Digital is your starting point with Contentsquare and your foundation for building better customer experiences.