CS Find & Fix

Find it. Fix it. Love it.

CS Find & Fix optimizes operational efficiency while averting dramatic revenue loss, providing an unprecedented end-to end solution to deliver seamless digital experiences. Let it enable your business and technical teams to spot issues and speed problems impacting customer experience.

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CS Find & Fix Benefits

Revenue Growth

Recover lost revenue, grow your business
Customer Happiness

Remove friction, make customers happy
Faster Response Time

Speed up resolution of customer issues

Error Analysis

Spot errors more quickly that impact your business

Let Contentsquare’s data science algorithms distinguish real signals from noise thanks to statistical significance calculations, deterministic error grouping and more.

Prioritize client-side errors, such as Javascript, API failures and more, based on impact to conversion and revenue.
Surface technical and behavioral data that explains root cause, and a clear path to how it can be remedied.

Experience Search

Identify pain points in the customer journey

There are difficult points in a customer's journey where they have the potential to opt out.

Retroactively search and identify sessions where users run into messages, such as “Oops….”, “Out of stock”, “Payment failed” or form validation errors.
Set up alerts to let you know when abnormal message views spike.
Understand how these situations affect revenue and identify the best way to fix it.

Speed Analysis

Connect web performance and business metrics

With real user monitoring (RUM) and synthetic monitoring, dive into pages and journeys to get in-depth web performance insights and alerts.

Measure Core Web Vitals down to the individual page level, and know where your technical SEO is at.
Drill down to the causes of low performance.
Take your insights and easily create “no-code” tests (e.g. 3rd party script removal) to troubleshoot.
Understand not only your own site’s performance, but benchmark it against the performance of competitors’ sites.

View our Speed Analysis tool in action

APMs & VoC

Give context to VoC feedback

Analyze and quantify issues identified in Voice of Customer (VOC) systems. Compare the behavior of visitors that rated experiences highly or poorly side-by-side.

Learn more about our partner ecosystem

Session Replay

From replay to business quantification in one click

Use Session Replay to quickly understand the steps leading up to any struggle spots.

Experience what your users experience.
Pinpoint errors as they unfold in the replaying stream and show your technical team how it’s happening, visually.
Quantify the amount of people impacted by issues seen from just one replay and calculate the associated loss.

See more on Session Replay

Discover our other products

CS Apps

Optimize mobile app experiences

CS Apps provides you with a qualitative picture into mobile apps’ user experiences with analytics, error and crash analysis, journey analysis, zone-based heatmaps, and session replay. Empower all mobile-focused teams to understand user behavior data and take actionable insight to make fast app improvements.

Discover how and why users engage

Prioritize your biggest opportunities

Easy implementation, low impact

Learn more about CS Apps

CS Digital

Understand the why and build better digital experiences

Contentsquare captures customers' journey automatically, allowing you to decide what to analyze and quantify without tagging. CS Digital is your starting point with Contentsquare and your foundation for building better customer experiences.

Pinpoint opportunities and issues at a glance

Visualize metrics for each page element

Stop losing conversions where it matters the most

Learn more about CS Digital

CS Insights

Work smarter, not harder with Automated Insights

With AI-based scoring and actionable insights, discover site usability issues, user frustrations and quantify issues based on impact on experience, conversion, and revenue.

Intelligently identify biggest opportunities for business impact

Visualize and quantify user struggles and prioritize decisions

Spend less time analyzing and more time building better experiences

Learn more about CS Insights

CS Merchandising

Maximize merchandising performance

Take strategic action and learn how your product catalog performs across channels and the impact of product placement, price, stock, and cross selling has on your revenue.

Get a 360 view of catalog performance

Data-driven visual merchandising

Deliver competitive pricing

Learn more about CS Merchandising

CS Platform

Power digital experience analytics from one central platform

CS Platform is the foundation, based on a cloud infrastructure for all of our products, providing a holistic view into the digital experience, from conversion rate optimization to analytics and session replay.