CS Digital
Understand the why and build better digital experiences
Reveal the how and the why users behave the way they do. Gain deep insight on how users interact with your site with just one tag. Measure interactions and hesitations, attribute revenue, compare journeys and segments, instantly share visual reports, enable any employee to see the metrics directly on your site, boost conversions and improve engagement. An unparalleled number of integrations enables the complete view of the user journey, optimization for custom user segments and granular A/B testing metrics.
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Deep customer understanding
Granular level insights deliver a full picture of your customer
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Revenue growth
Identify new opportunities, grow your business
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Fast time to market
One tag, infinite & retroactive information

Journey Analysis
Pinpoint opportunities and issues at a glance
Visualize your customer journeys page by page and quickly identify anomalies.
- Get deeper insights by comparing different pages and their versions, segments and metrics side-by-side or watch specific session replays to pinpoint what happened.
- Check reverse journeys to optimize experiences and fix issues or shortcut to Zone-based Heatmaps or Session Replay to investigate further.

Zone-Based Heatmaps
Visualize metrics for each page element
See the performance of each page element in an instant with Zone-based Heatmaps.
- Compare clicks, hesitations, scrolls and attributed revenue across elements on the same page or contrast different pages, page versions or visitor segments side-by-side to reveal opportunities for optimization.
- Enable your team to explore live metrics themselves using a browser plug-in that overlays the website to get buy-in and act quickly.

Form Analysis
Stop losing conversions where it matters the most
Users abandoning registration or checkout cause a direct loss of revenue. Monitor and fix on-site forms that cause friction and frustration, such as repeated attempts, fields left blank, and the last fields before abandonment. Ensure great experiences and get customers to return.
Discover our other products
- CS Find & Fix
- CS Apps
- CS Insights
- CS Merchandising
- CS Platform
CS Find & Fix
Spot errors more quickly that impact your business
Identify pain points in the customer journey
Connect web performance and business metrics
Learn more about CS Find & Fix
Find it. Fix it. Love it.
CS Find & Fix allows you to quickly locate errors and user frustrations. From session replays to page speed analysis, learn what makes your users return or leave your website.

CS Apps
Discover how and why users engage
Prioritize your biggest opportunities
Easy implementation, low impact
Learn more about CS Apps
Optimize mobile app experiences
CS Apps provides you with a qualitative picture into mobile apps’ user experiences with analytics, error and crash analysis, journey analysis, zone-based heatmaps, and session replay. Empower all mobile-focused teams to understand user behavior data and take actionable insight to make fast app improvements.

CS Insights
Intelligently identify biggest opportunities for business impact
Visualize and quantify user struggles and prioritize decisions
Spend less time analyzing and more time building better experiences
Learn more about CS Insights
Work smarter, not harder with Automated Insights
With AI-based scoring and actionable insights, discover site usability issues, user frustrations and quantify issues based on impact on experience, conversion, and revenue.

CS Merchandising
Get a 360 view of catalog performance
Data-driven visual merchandising
Deliver competitive pricing
Learn more about CS Merchandising
Maximize merchandising performance
Take strategic action and learn how your product catalog performs across channels and the impact of product placement, price, stock, and cross selling has on your revenue.

CS Platform
Put privacy and security first
Empower smarter decisions with artificial intelligence
Make your entire marketing tech stack smarter
Learn more about CS Platform
Power digital experience analytics from one central platform
CS Platform is the foundation, based on a cloud infrastructure for all of our products, providing a holistic view into the digital experience, from conversion rate optimization to analytics and session replay.

Frequently Asked Questions
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Primarily CS Digital tracks clicks (including multiples), impressions, hovers, scrolling, time in between activity, zone visibility and exposure time, and purchases (including revenue). Digital also calculates derived metrics and conversion rates to make it easy to compare sections and draw insights.
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CS Digital enables unparalleled understanding of your users. It’s enabled by granular site mapping and behavior tracking as well as: - Comparing journeys and heatmaps side-by-side to pinpoint errors, optimal paths to successful conversion, and A/B testing. - Segments (including retroactively) based on interaction on the site or segments imported from your web analytics software or other integrated solutions, allowing you to drill into audiences you care about the most as well as compare different audiences and their behaviors. - Session replays that show specific user experiences uncovering opportunities and issues (i.e. page looping).
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CS Digital integrates with a wide array of tools used to track customer experience and performance across your digital footprint, such as web analytics, voice of the customer software, business intelligence, call center, CRM, email marketing, and personalization software.