Unless otherwise defined in this Service Schedule for VoC (this “Service Schedule”), capitalized terms will have the meaning given to them in the Agreement.  This Service Schedule shall be applicable to all licensing of CS Voice of Customer (“VoC”)  under an Order Form or via an online purchasing portal.

1. ADDITIONAL DEFINITIONS

Solely for the purposes of “Voice of Customer” (and no other CS Service), the Parties agree that:

“Confidential Information” will include all information provided directly or indirectly by or on behalf a Disclosing Party to Participants;

“Participant” means any individual participant who has properly registered a tester account with Contentsquare or its Affiliates to take part in research relating to the VoC Product, as capable and willing research participants; Participants are not Contentsquare or Contentsquare’s Affiliate employees, agents or representatives; individuals can be referred as Participant either by Customer in accordance with section 2.2.1 below (“Customer Participant”) or by Contentsquare;

“Participant Data” means the data relating to a Participant that is processed by Contentsquare or Contentsquare’s Affiliate in connection with Customer’s use of VoC. For the purpose of VoC, Customer Participant Data is part of Customer Data.

“Response” means an answer left by a Visitor on a VOC survey on the Customer website.

2. ADDITIONAL TERMS

2.1. Additional terms applicable to VoC

Solely for the purposes of the CS Service “Voice of Customer” (and no other CS Service), the Parties agree that:

2.1.1. The details of personal data processing applicable to VoC, including the applicable Retention Period, shall be as set out in SCHEDULE 1.C - VOICE OF CUSTOMER (VOC) DETAILS OF THE PROCESSING of the Contentsquare Data Processing Agreement (DPA).

2.1.2. Customer retains a general right of instruction as to the scope of “Permitted Personal Data” processing, which may be supplemented with individual instructions so long as they comply with Applicable Data Protection Laws. Instructions are deemed to be provided by the Customer by way of selecting the desired product and/or the desired configuration of the product settings or by way of instructions communicated in writing to legal@contentsquare.com.

2.2. Additional terms applicable to Interviews and User Tests

2.2.1. Participants. VoC facilitates user interviews and user tests between Customer and Participants. Customer may refer individuals to be Participants through a unique link generated by Customer in the VoC platform in order for Customer to request their participation in Customer research project (“Research Session”). Participants are compensated by Contensquare for taking part in a Research Session with Customer at the end of a Research Session. Customer may only communicate with Participants through VoC unless Customer had a pre-existing relationship with the Participant before inviting them to participate in a Research Session.

2.2.2. Additional warranties and disclaimers. Customer agrees and acknowledges that Participants are neither employees nor agents of Contentsquare or its Affiliates, but are independent contractors who use the platform to provide services to Customer by participating in Research Sessions. All information or content provided by Participants through VoC is provided “as is''. Contentsquare and its Affiliates provide no warranties in relation to such content or information and will have no liability whatsoever to Customer for Customer's use or reliance upon such content or information of Participants nor for the acts or omissions of any Participants. Contentsquare and its Affiliates will have no liability to Customer whatsoever for the acts or omissions of Participants, including any use of Customer Confidential Information that Customer makes available to them as a result of this Agreement or otherwise.

3. ADDITIONAL PRODUCT SPECIFIC SERVICE SCHEDULES REFERENCED

If Customer licenses VoC Free or VoC Growth under an Order Form or via an online purchasing portal, the Service Schedule for Free & Growth Plans will also apply to Customer’s use of VoC Free or VoC Growth.