Contentsquare Digital Accessibility Statement
This statement presents the accessibility policy of the Contentsquare website and defines the general level of accessibility on the site in accordance with standards and regulations.
Note: For help with the website, please refer to our contact page for general information or to the Feedback and contact section of this page for accessibility issues.
What is digital accessibility?
An accessible website is a site that allows all users to access its content without difficulty, including people with disabilities and using specialized software or hardware.
Accessibility policy of the Contentsquare websites
As a mission driven company, Contentsquare values inclusion, equality, and accessibility for all, which is why we strive to ensure our website is accessible to all people, regardless of abilities. In addition, Contentsquare attaches particular importance to the quality of its website
In order to achieve the best possible results, we try to take accessibility into account in the conception of the site.
Although we worked with accessibility in mind for this website, we understand that our website may present some accessibility issues and we are already working on it.
Conformance Status
The European Accessibility Act (EAA) is a directive that requires member states of the EU to create and implement legislation that improves the accessibility of various products and services for people with disabilities.
The Americans with Disabilities Act (ADA) is the US law protecting people with disabilities from discrimination. This law requires that businesses and governmental entities ensure the accessibility of their websites for people with disabilities.
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. The WCAG are consistently identified and upheld as the de facto global standard on website accessibility. It defines three levels of conformance: Level A, Level AA, and Level AAA. Under the EAA and ADA regulations, the standard to meet is currently WCAG 2.2 Level AA, which gives a good baseline on accessibility for most barrier needs.
Contentsquare is currently partially compliant with WCAG 2.2 Level AA. This means that some parts of the website do not yet fully conform to the accessibility standard. Contentsquare is actively working on remediating the known issues under expert support.
Technical Specifications
Accessibility of the Contentsquare website relies on the use of certain technologies to make it work with the particular combination of web browser and any assistive technologies or plugins installed on your computer. These technologies include:
HTML
CSS
WAI-ARIA
JavaScript
These technologies are relied upon for conformance with the accessibility standards used.
Accessibility assessment approach
Contentsquare assesses the accessibility of the Contentsquare website periodically by means of external evaluations.
This means that an independent third party has evaluated the website against the WCAG 2.2 guidelines and reported on their findings. This was done using both automated and extensive manual testing, including testing with assistive technologies, to ensure excellent coverage.
Contentsquare is determined to try and remediate the findings from these evaluations, as to improve the accessibility of the Contentsquare website.
The most recent evaluation of the Contentsquare website took place on 30th January 2025.
Known Accessibility Limitations
Despite our best efforts to ensure accessibility of our website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.
Known accessibility limitations:
Decorative images and elements are not hidden from screen readers
The alternative text on some images can be improved
Some meaningful images and icons are missing alternative text
Transcripts are not provided for some videos
Not all visible text is announced to screen readers on the card components and pricing plans
The required asterisk is not explained in text
Content that appears on hover isn’t available to screen readers
HTML Table markup has not been used for tabular data
Not all interactive elements can be accessed via keyboard or assistive technologies on the pricing page
Personal data inputs are missing autocomplete attributes
Colour alone has been used to convey the current section / page
When the page is resized up to 400%, the tooltip content is cut off & is not fully visible
There is insufficient colour contrast in some areas
The pause animation button on the Homepage doesn't work for keyboard or assistive technology users
There is no functionality to pause or stop automatic playing animations
Background elements still receive focus when a modal is in view
Each link item receives focus twice on the sidebar on the Blog page
The focus is left on the anchor link
Some elements are missing a visible focus outline
The accessible label overrides the visible label, and in some cases does not provide any meaningful context for assistive technology users
Placeholders has been used as a label
Accordions, toggle buttons and tab panels haven’t been marked up accordingly
The current page / section is not communicated to screen readers
The slider on the pricing page does not allow screen reader users to move the values up or down.
Content that updates dynamically on the page is not announced to screen readers
Contentsquare is actively working on resolving the accessibility problems on the Contentsquare website.
Based on the results of this audit, an accessibility roadmap and annual action plan will be defined to improve the accessibility of our website.
Formal Approval of This Accessibility Statement
This statement was created on 17th March 2025 and is approved by Nomensa.
Feedback and contact
If you are unable to access content or a service, you can contact the site manager to obtain information about an accessible alternative or request the content in another form.
Contact us using the following email address: cswebsite-accessibility@contentsquare.com.
Mediation
The following mediation procedure is to follow in the case where:
You have contacted us to notify us of a lack of accessibility that prevents you from accessing any of the portal content or services, and you have not received a satisfactory response.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).