on G2

on Gartner

Why choose Contentsquare over Glassbox?

Choose Contentsquare for a comprehensive end-to-end analytics solution, with retroactive Autocapture and AI-driven insights from Zoning and Journey Analytics—so teams can proactively optimize, not just troubleshoot session replay.

Book a Demo

Start for free

Trusted by 3,000 enterprise and mid-market brands and 1.3+ million websites

Compare Contentsquare with:

✅ See how issues and updates affect your KPIs

1-click Impact Quantification reveals how any issue affects your key results, like revenue and conversion. Use it to prioritize updates intelligently and predict ROI on potential changes.

✅ Ideal for full-funnel optimization

Understand technical issues and behavior across the whole user journey. Find where users are struggling, hear directly from customers, and compare journeys to see what drives results.

✅ Understand how page elements affect results

Know whether visitors clicked a page element, ignored it, or didn’t see it at all. Impact Quantification shows you how any page element impacts conversions and revenue. Clear answers, zero stress.

❌ Find issues but wonder about their impact

Glassbox shows you IT problems affecting your website or app. But when it comes to assessing their impact on your business, you’re limited to basic “What is it costing us?” insights at best.

❌ Limited insights beyond technical issues

Glassbox helps you spot struggles and technical issues—but it’s not ideal for broad, cross-team optimization. And with no VoC tools, it can’t show you what users are saying either.

❌ Stop at basic insights for page elements

Answering questions like “Did people miss this, or did they see it and ignore it?” or “Which form field is causing drop-off?” isn’t easy. You can do it with custom data-slicing, but Glassbox won’t give you these insights out of the box.

Comparison table

Feature

Session replay

⚠️

(varies)

Heatmaps

⚠️

(varies)

⚠️

(varies)

⚠️

(varies)

Journey analysis

⚠️

(limited)

⚠️

(limited)

⚠️

(limited)

⚠️

(varies)

Funnels

(basic)

Segments / cohorts

Retroactive analysis (no strict pre-tagging)

⚠️

Product analytics (event-based)

⚠️

Digital experience analytics (DXA) focus

⚠️

Voice of Customer (surveys/feedback)

⚠️

(partners)

Error / friction signals (rage, dead clicks)

⚠️

Mobile app replay

⚠️

Privacy & masking controls

Enterprise governance & collaboration

Smart Capture is a key feature for us. It saves us considerable time, eliminates tracking errors, and allows us to focus on analyzing the data rather than setting up the tracking.

Sarah Lacroix

Global Head of Product Design, Criteo

I find myself answering questions I didn't even know I had.

Nick Smith

Principal Product Manager, Redfin

With Smart Capture, if I forgot to track it, CSQ tracked it anyway. If I get questions two months later, I never need to worry—because the data is there.

Matthew Gomes

Director of Marketing, OppLoans