AI conversation summaries to analyze conversations at scale
Contentsquare Conversation Intelligence provides structured answers to your top questions about every customer service interaction.
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AI built for customer conversations
Contentsquare Conversation Intelligence is proven on 1 billion customer service interactions to give you insight that generic LLM summaries can’t.
Reason for Contact automatically surfaces organization-specific intent categories so you never have to read through a transcript
Agent Actions summarizes what the agent did to try and resolve the issue within the conversation
![[Visual] Conversation Intelligence Reason for Contact - Overview](http://images.ctfassets.net/gwbpo1m641r7/2OujJHjUYsXTDCY0tksRxF/82e6aaa0000e66e78e014d72ff71958e/Contact_-_Overview.png?w=3840&q=85&fit=fill&fm=avif)
![[Visual] Conversation Intelligence Contact Review](http://images.ctfassets.net/gwbpo1m641r7/7ENw35vqT9gb1fS2rjWudT/69e45a9590e1a26510ceca75566ef9a8/The_Gist_-_Contact_review.png?w=3840&q=85&fit=fill&fm=avif)
Resolution tells you whether the customer’s issue was solved, giving you the context needed to improve agents
Agent Follow-Up provides any additional steps the agent said they would complete
Customer Satisfaction tells you if the customer was satisfied and provides supporting evidence
Why Contentsquare Conversation Intelligence
Built on Loris, an AI platform named a Cool Vendor by Gartner and a Leader in AutoQA and Customer Analytics by CMP.
Uses a combination of pretrained AI models, custom AI models, and LLMs to achieve fast and accurate results.
Has delivered billions of predictions in more than 1 billion customer service interactions (and counting).
Maintained by our team of data scientists, so you get better results with less work.
![[Visual] Conversation Intelligence - Agent Insights Overview](http://images.ctfassets.net/gwbpo1m641r7/1v8uW6IuaWDFM3VoDxK2GC/4d64e5aad450d8f30d8b9881706b1990/AI_agent_insight_-_overview.png?w=3840&q=85&fit=fill&fm=avif)
Skip the analysis. Jump right to the answers.
Conversation Intelligence doesn’t just summarize conversations. Using it as your personal AI data analyst, you can get answers to any of your customer and agent performance questions—from “why are customers dissatisfied?” to “where is this agent struggling?”
MIT study: 95% of AI pilots are failing
But you also don’t want to own a high visibility, doomed project.
See what’s behind AI failures and how to operationalize for success in our latest whitepaper.
