Contentsquare for Travel & Hospitality

The journey determines the destination

Maximize your travelers’ visits to optimize the entire journey—from booking to arrival—and exceed expectations across every digital touchpoint.

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+5.3% checkout completion boost
$22.5M increase in annual revenue
499% increase in conversion rate

Create seamless customer journeys

In an industry facing constant market disruptions, digital experience is the one constant—the essential channel that customers use to discover, explore, and book experiences. Our all-in-one platform helps travel companies deliver smooth customer journeys that maximize business impact.

Single source of truth

Understand everything from a single Voice of Customer complaint to a bird’s-eye view of your biggest issues—in one place.

Turn lookers into bookers

Stop making assumptions about your customer journey. Get continuous feedback at every step, and the full context to go with it.

Bigger impact

Harness advanced behavioral insights to transform customer journeys. Get confidence that the experiences you’re creating are driving bookings.

How Center Parcs’ data-driven approach led to a $22.5 million increase in annual revenue

Products used

Zone-based Heatmaps
Journey Analysis
Session Replay

How Center Parcs’ data-driven approach led to a $22.5 million increase in annual revenue — Cover Image

Improve bookings, boost upsells

From across pages to in-page content interactions—and even error messages—we make it easier than ever to understand your customer experience. Think automated and precision tracking, qualitative and quantitative data, from your sites to your apps.

Explore Impact Quantification

Understand how the post-pandemic customer navigates to and through your online booking experience.

Provide the best possible guest experience

Deliver digital experiences that don't just meet, but exceed your customers’ expectations—and keep them coming back for more.

Explore Voice of Customer

Launch AI-powered, customizable Surveys in seconds to understand whether you’re really meeting the needs and expectations of travelers.

I’m really impressed with the tool, and when I saw it for the first time I was blown away. Instead of abstract data and numbers in columns, we can now really see what people are doing on our website. We can see their experience. It’s visual.

Jan-Willem Wilmsen

Digital Specialist, E.ON

Prioritize improvements, maximize business impact

Travelers expect a seamless experience—one that’s free of errors and quick to meet their needs— from the initial booking right through to traveling to their destination.

Explore Digital Experience Monitoring

Truly understand what problems travelers are experiencing, so you can quickly meet expectations and recover any potential lost revenue.