Reveal exactly what customers experienced during crucial moments
Watch a video-like replay of any customer’s journey. See everything the customer experienced on your site or app, including clicks, scrolls, and errors. Uncover hidden pain points, validate hypotheses, and share insights with one click.
Jump directly to where replays show errors, frustration indicators, and more
Learn more from Journeys, Heatmaps, and survey data by jumping to related session replays
Contentsquare automatically masks personal information, like card and bank details
Find hidden customer insights with just a few clicks
Never miss an important insight
Contentsquare can capture 100% of journey data, letting you see every click, scroll, and mouse movement (with personal data hidden). See where users are interested, frustrated, lost, or encountering errors.
Skip to sessions with behaviors you’re most interested in
Find behaviors that affect your business outcomes—like form submissions or crucial site errors. Jump straight to the relevant part of the replay, then leave comments to help colleagues resolve issues.
Capture only the events you care about
Don’t want to capture every session? No problem. With event triggered recording, you can just capture sessions that relate to specific behaviors—like when a user leaves you negative feedback.
Quickly find and fix errors that hurt your conversions
See a list of session replays that contain errors, ranked by their impact on conversion. Filter replays by specific criteria—like negative feedback, audience segment, or User ID.
Connect seamlessly to other Contentsquare capabilities
Jump straight to Heatmaps or launch surveys for any page you see in a replay. Access relevant session replays with one click from Journeys, Heatmaps, and Voice of Customer.
Find, understand, and improve key customer experiences
Get more context on what users are telling you
Use event triggered recording to capture sessions that contain feedback or survey responses. Analyze and quantify issues identified in Voice of Customer systems in a single click. Compare the behavior of visitors who rated experiences highly or poorly.
![[Visual] Session replay - Triggered recording](http://images.ctfassets.net/gwbpo1m641r7/3x0k1KqlgQqa818JvI8mni/d323e94e4fcf5afeb2fd870577f06d15/Triggered_recording.png?w=3840&q=85&fit=fill&fm=avif)
Replay user journeys to see when and where errors occur
Get alerted to spikes in technical errors, then replay relevant user sessions to understand why. See exactly where the bug is happening and how it’s affecting the user experience. Prioritize the most impactful bugs and get technical information about them from the session replay.
Leave comments directly in session replay timelines
Collaborate quickly and easily with different teams by leaving comments in session replays. Speed up fixes and ensure your colleagues are aligned around key priorities.
Discover more
See which improvements could make the most difference to your business outcomes.
Make data-driven decisions by understanding how users progress through your site, page by page, from entry to exit.
Boost revenue from key placements by understanding the driving factors impacting your product, brand, and category sales.
See where users click, hover, and scroll, so you can understand where users get distracted—and what grabs their attention.
Frequently asked questions
Session Replay is a video replay of an individual user’s session on your website. It allows you to see how users experience your site from their point of view. This includes seeing the user’s own clicks, hovers, and scrolls, and how any errors appeared on their screen.