Impact Quantification

Quickly understand the impact of good and bad digital experiences

Want to see how a good experience pays off? Quantify how many customers experience a specific event—then learn how it impacts conversions, revenue, and more. Effectively prioritize your workload by identifying high-impact improvements.

    Capabilities
    Icon — Goals
    Pursue important goals

    See what the most impactful experiences are on your site, then double down on them

    Quantify Audience Icon
    Quantify by audience

    See which audience segments carry out specific behaviors or experience certain events

    Improvement Icon
    Prioritize high-impact improvements

    Find out which potential changes will make the biggest difference to your site or app

    We needed something to move us away from gut feeling and provide real evidence-based data at a very granular level, which has proven really powerful.

    Adam Cheal
    CRO Specialist, easyJet
    Key features of Impact Quantification

    Focus your resources on high-impact tasks

    Explore and examine

    Find insights your way

    Get insights ‘bottom up’ by starting with a single event and quantifying how many others experienced it. Or go ‘top down’ by starting with your biggest issues or opportunities and drilling down to individual customer experiences.

    Explore and examine
    1-click quantification

    Instantly measure impact

    Wondering how parts of your digital experience affect business outcomes? See how pages and page elements impact conversion, revenue, subscriptions, and more.

    1 click quantification
    Segment breakdown

    Go deep into demographic details

    Compare impact across different groups to find out which users are most affected by an issue, event, or behavior. Measure impact across specific browsers, devices, and more to identify the root cause.

    Segment breakdown
    Behavior comparison

    Link behaviors to metrics

    Now you can shine a light on how any user behavior impacts your business. For example, see how many users clicked a link or took a specific path to your checkout. Compare them with users who did a different action to see which group converted better.

    Behavior comparison
    Common use cases

    Get your teams aligned on the highest priority tasks

    Measure ROI in 1-click

    See how any potential change affects your revenue

    Quantify the impact of insights you find in other Contentsquare tools with 1-click. Immediately identify how any behavior, event, or issue impacts revenue, so you can gauge the return on investment of potential changes.

    Measure ROI in 1-click
    [Visual] Prioritize your workload
    Prioritize your workload

    Make better decisions about upcoming tasks by assessing impact

    Avoid investing too many resources in low-impact problems and opportunities. Impact Quantification lets you understand how important any discovery is, so you can help your teams prioritize effectively.

    Know what’s good or bad in your digital experiences

    Compare performance to set realistic business benchmarks

    Use Impact Quantification to compare how different segments contribute to business goals. See the best results from different traffic sources, devices, time periods, and more to set internal benchmarks.

    Know what’s good or bad in your digital experiences

    Discover more

    Discover - Journeys
    Find the journeys that matter most

    See how customers move through your site or app, where they drop off, and which paths lead to conversion and return visits.  

    Discover - Merchandising
    Maximize sales and profit

    Boost revenue from key placements by understanding the driving factors impacting your product, brand, and category sales.

    Discover - Heatmaps
    Analyze content performance

    See where users click, hover, and scroll, so you can understand where users get distracted—and what grabs their attention.

    Discover - Session Replays
    See what customers actually experienced

    Replay key moments across any journey and quickly spot friction, errors, and behavior patterns with AI-powered summaries.  

    Quickly identify the highest-impact errors and opportunities

    Frequently asked questions

    • A problem-solving website addresses users' challenges by providing information, solutions, or resources related to specific issues. These websites aim to guide users through problem-solving processes, offering helpful insights and assistance.