Validated results from Loris customers
The Loris AI platform and library of out-of-the-box AI models have been developed over the last 5 years, and battle-tested across hundreds of millions of real customer service conversations.
- 30%
Improvement in average handle time
- 20%
Increase in Customer Satisfaction (CSAT)
- 35%
Reduction in appeasement spend
Turn conversations into outcomes
Specific, auditable insights that reduce cost per case, improve CSAT, and govern both human and AI agent performance.
Surveys have low response rates. Customer service interactions provide a more complete picture of feedback across channels - including contact drivers, sentiment, and root cause.
Consistent, automated assessment for both AI and human agents - track policy adherence and coaching needs with evidence, not samples.
No need to build AI from scratch - use pretrained, production-ready models and workflows to get results quickly.
See the platform at a glance
Customer Insights
Voice, chat, email coverage
Drivers, topics, sentiment
Root cause and trends
Route issues to owners
Quality Assurance
Auto QA with policy checks
Coach with examples
Track adherence over time
Reduce handle time and appeasements
AI Agent Analytics
See bot strengths and gaps
Spot issues in contained chats
Track auto resolution, transfers, abandonment
Improve prompts and training
Outcomes teams are seeing
Real impact across cost, quality, and retention.
✓ Reduced cost per contact by 23%
✓ Saved 3 minutes of Average Handle Time through process automation
✓ Surfaced emerging product issues in hours of a new launch
✓ Tried two providers and an in-house tool but couldn't get accurate results
✓ Loris uncovered churn patterns from conversation signals 4 weeks from launch
✓ Now sees a clear connection between sentiment shifts and churn
One view of experience: from click to conversation
Use Contentsquare to understand digital journeys. Use Loris to understand conversations with your human and AI agents. Together, you get a fuller picture without implying a merged product.
✓ Digital journey analytics across web and mobile
✓ Find friction in UX flows and quantify impact
✓ Prioritize fixes by revenue and conversions
✓ Analyze conversations across voice, chat, and email
✓ Auto QA and coaching across interactions
✓ Measure human and AI agent performance consistently
What you should know right now
Loris is a standalone product and company today. Light integrations are available, and we're exploring additional ways to connect the experiences over time. Roadmap and timing may evolve.