Introducing Conversation Intelligence, powered by Loris ->
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Meet our new Conversation Intelligence, powered by Loris

Turn every conversation into action: uncover drivers, sentiment, root cause, and performance across human and AI agents, then connect those signals across support, product, and digital journeys for a 360-degree view.

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Validated results from Loris customers

The Loris AI platform and library of out-of-the-box AI models have been developed over the last 5 years, and battle-tested across hundreds of millions of real customer service conversations.

  • 30%

    Improvement in average handle time

  • 20%

    Increase in Customer Satisfaction (CSAT)

  • 35%

    Reduction in appeasement spend

Turn conversations into outcomes

Specific, auditable insights that reduce cost per case, improve CSAT, and govern both human and AI agent performance.

Surveyless VoC

Surveys have low response rates. Customer service interactions provide a more complete picture of feedback across channels - including contact drivers, sentiment, and root cause.

Auto QA for agents

Consistent, automated assessment for both AI and human agents - track policy adherence and coaching needs with evidence, not samples.

Time to value in weeks

No need to build AI from scratch - use pretrained, production-ready models and workflows to get results quickly.

See the platform at a glance

  • Customer Insights

    Customer Insights

    • Voice, chat, email coverage

    • Drivers, topics, sentiment

    • Root cause and trends

    • Route issues to owners

  • Quality Assurance

    Quality Assurance

    • Auto QA with policy checks

    • Coach with examples

    • Track adherence over time

    • Reduce handle time and appeasements

  • AI Agent Inisghts Website (GIF)

    AI Agent Analytics

    • See bot strengths and gaps

    • Spot issues in contained chats

    • Track auto resolution, transfers, abandonment

    • Improve prompts and training

Outcomes teams are seeing

Real impact across cost, quality, and retention.

Calendly

✓ Reduced cost per contact by 23%

✓ Saved 3 minutes of Average Handle Time through process automation

✓ Surfaced emerging product issues in hours of a new launch

Top food delivery platform

✓ Tried two providers and an in-house tool but couldn't get accurate results

✓ Loris uncovered churn patterns from conversation signals 4 weeks from launch

✓ Now sees a clear connection between sentiment shifts and churn

One view of experience: from click to conversation

Use Contentsquare to understand digital journeys. Use Loris to understand conversations with your human and AI agents. Together, you get a fuller picture without implying a merged product.

Contentsquare

✓ Digital journey analytics across web and mobile

✓ Find friction in UX flows and quantify impact

✓ Prioritize fixes by revenue and conversions

Conversation Intelligence

✓ Analyze conversations across voice, chat, and email

✓ Auto QA and coaching across interactions

✓ Measure human and AI agent performance consistently

What you should know right now

  • Loris is a standalone product and company today. Light integrations are available, and we're exploring additional ways to connect the experiences over time. Roadmap and timing may evolve.

Ready to explore?

Choose the path that matches your immediate need. We’ll route you to the right team.

Get insights 
that transform