Trusted by 3,000 enterprise and mid-market brands and 1.3+ million websites
With Sense as your guide, you can analyze content, pages, and journeys to understand behavior—without expert help. Now every team can independently find, validate, and share customer insights.

What can you do with Sense?
- Quickly diagnose checkout drop-offs
Struggling to understand why users abandon their carts? Sense auto-summarizes session replays across your checkout flow, surfacing common friction points—like form errors, long load times, or confusing CTAs—so you can fix issues fast.
- Understand why NPS® is dipping
Noticed your Net Promoter Score going down? Just ask Sense: “What changed last week that could impact NPS?” Sense runs the analysis using your NPS segments and spots correlations with rage clicks, content performance, and more—so you can see whether it’s a broken feature, poor mobile UX, or a missed expectation.
- Focus on what counts most
Ask Sense to chart behavior patterns in app versions. Or even build a funnel to understand feature adoption. It highlights what’s working, what’s not, and where users are getting stuck. Now, reprioritize your roadmap based on what you’ve just learned—to drive retention up, and churn down.
- Fuel product decisions with AI-backed insights
Need to know if your new feature actually works? Sense analyzes behavior before and after a release—highlighting adoption rates, user paths, and drop-offs. Combine this with survey feedback and sentiment analysis to prioritize your roadmap with confidence.



