Leading brands across retail, travel, finance and more were awarded in 8 categories from digital innovation to accessibility.
London, UK – December 1, 2023 – Contentsquare, a global leader in digital experience analytics, is proud to announce the 2023 winners of their UK DX awards. This annual awards programme is open to any company that operates in the customer experience field, recognizing brands as trailblazers in the industry and celebrating their team and work.
The winners are across eight categories, including Best Single Page Optimisation, Best Mobile App Experience, Best Website Replatform (New!), Best Digital Innovation (New!), Best Digital Team, Best Digital Accessibility Mission, Woman of the Year, and Contentsquare Client of the Year.
Winners of the 2023 DX Awards:
Best Single Page Optimisation: Direct Line Group
Best Mobile App Experience: Student Beans
Best Website Replatform: Eurostar
Best Digital Innovation: Deliveroo
Best Digital Team: B&Q
Best Digital Accessibility Mission: Natwest
Woman of the Year: Georgia Metcalfe, Founder, French Bedroom
Contentsquare Client of the Year: Beaverbrooks
“It’s been a wonderful experience judging the UK DX Awards once again,” said John O’Melia, Chief Customer Officer at Contentsquare. “This year, the entries were truly innovative and greatly helped us paint a picture of what digital experience will look like across all industries in 2024 and beyond. Congratulations to all of the winners!”
Judges included:
Best Digital Accessibility Mission: Mark Rossiter, Customer Accessibility Lead, AXA
Best Mobile App Experience: Andy Pelly, EMEA App Lead, Contentsquare
Best Digital Experience Innovation: Cassandra Bergsland, Director of Omnichannel, John Lewis
Best Digital Team: Alan Grehan, Head of Product Design and Research, British Airways
Best Single Page Optimisation: Kavin Mistry, Head of Digital Marketing and Personalisation, TSB Bank
Best Website Replatform: Matleen Makko-Boronad, Data Science & Data Platforms Deliveroo
Woman of the Year: Tina Hughes, Director of Digital and Marketing Channels, Yorkshire Building Society
Contentsquare Client of the Year: John O’Melia, Chief Customer Officer, Contentsquare
“I was so impressed with the customer obsession and the clarity around addressing customer and business problems using digital tooling, innovation, data and culture,” said Cassandra Bergsland, Director of Omnichannel at John Lewis, who judged the Best Digital Experience Innovation. “You can see the pride in everyone’s work, which I particularly love to see.” continued Bergsland.
About ContentsquareContentsquare delivers the power to make the digital world more human. Its AI-powered platform provides rich and contextual insight into customer behaviors, feelings and intent — at every touchpoint in their journey — enabling businesses to build empathy and create lasting impact. The global leader in digital experience analytics, Contentsquare helps brands everywhere transform the way they do business, allowing them to take action at enterprise scale and build customer trust with security, privacy and accessibility. More than 1,000 leading brands use Contentsquare to grow their business, deliver more customer happiness and move with greater agility in a constantly changing world. Its insights power the customer experience on over 1 million websites worldwide. For more information, visit www.contentsquare.com
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