Uber, Rent the Runway, AWS, Microsoft, FOX Entertainment, Shutterfly and more of the world’s biggest brands speak at Contentsquare’s Sept. 30 event to decode what's next in customer experience transformation
New York, NY – July 15, 2025 – On September 30, CX Circle NYC – Contentsquare's flagship customer experience (CX) event is returning to New York City this fall, this time focused on equipping brands to navigate the seismic shifts in AI-driven CX.
Set against the backdrop of The Glasshouse, one of New York’s most iconic and scenic venues, CX Circle – a free to attend event – will bring together a dynamic mix of digital strategists, customer experience professionals, and visionary brands for a one-day, immersive exploration of the future of CX to show and share new ways to automate customer journeys, accelerate insights-to-impact, and stay ahead in an AI-powered world.
Attendees can expect honest conversations, forward-thinking content and a space built to challenge the usual playbook — all with the goal of helping teams stay ahead in a fast-changing digital world.
"AI is rewriting the rules of customer experience and we're witnessing a major shift in how businesses are adapting to set new standards for hyper-personalized, seamless omnichannel experiences," said Jonathan Cherki, CEO & Founder, Contentsquare. "CX Circle NYC is where industry leaders gather to share what's working, workshop what's challenging, and generate fresh ideas – all made possible by being together in one room.
Power-Packed Speaker Lineup and Exclusive Product Previews
Digital experience professionals will hear from thought leaders representing some of the world's most innovative brands, including:
Uber - Audrey Ceuppens, Head of Retail & Alcohol, Delivery
Rent the Runway - Andrew Fernandez, VP of Engineering
Microsoft - Kelly Soligon, VP, Digital Direct Sales
FOX Entertainment - Seth Stuck, VP Product Research & Analytics
Hugo Boss - Aaron Baid - Sr. Product Owner, Global Customer Engagement
Madison Square Garden Entertainment - Kai Street, Sr. Director Digital Experience
Shutterfly - Chip Lewis, Director of Web Analytics
This year, lauded comedian Ike Barinholtz – known for roles in Apple TV’s The Studio, The Mindy Project, and The Afterparty – will take the main stage for a fireside chat about what brands can learn from comedy, storytelling, and beautiful chaos.
The event will also feature exciting product innovation updates and demos, building on the groundbreaking Sense AI capabilities Contentsquare announced in May. The update will include an inside look at the next developmental phase of Contentsquare’s AI capabilities, including its AI agent.
Demonstrations and Strategies for Real Results
CX Circle NYC's agenda tackles the most critical challenges and opportunities facing modern brands to help future-proof their businesses.
Sessions will dig into areas like:
AI-powered personalization at scale: Hear from Microsoft on how it’s using AI to create intuitive, personalized DTC experiences that drive maximum impact
Data-driven decision making:FOX Entertainment discuss how to create ideal data sets and make them actionable for more informed decision-making
Driving conversion by understanding customer intent: Madison Square Garden Entertainment and Optimum dive into how the brand has optimized its digital navigation for better understanding of customer intent, and the micro-moments that fuel conversion
Omnichannel excellence: Shutterfly and Rent the Runway talk optimization strategies for seamless omnichannel journeys across mobile, desktop, and tablet, and the importance of meeting customers where they are
Whether attendees are leading digital transformation at a global enterprise or building CX capabilities from the ground up, they’ll gain practical knowledge, proven frameworks, and valuable connections to accelerate their experience strategies unlike ever before.
Global Tour, Local Impact
CX Circle New York is part of the global CX Circle World Tour, which has brought together thousands of participants across the globe. The events serve as the premier gathering for digital marketing professionals passionate about leveraging data to deliver exceptional customer experiences. Recent events have spanned Melbourne, Tokyo, London, and Amsterdam, and fall stops planned include New York, Stockholm, Paris, Milan, and Riyadh.
Contentsquare has also launched the CX Circle Awards to honor exceptional innovators who are redefining digital experience across industries. From breakthrough innovations and seamless omnichannel journeys to impactful landing page design and inclusive accessibility practices, the awards spotlight those setting new benchmarks in CX excellence.
Nominations are now open — submit yours here. Winners will be selected by a panel of expert judges and announced at an exclusive awards dinner on September 29, followed by on-stage recognition at CX Circle the next morning.
To register and learn more about CX Circle New York, please visit this page.
About Contentsquare
Contentsquare is a leader in digital analytics, empowering businesses of all sizes with the insights they need to understand customers and deliver seamless experiences at scale. Its all-in-one experience intelligence platform provides rich and contextual insight into customer behaviors, sentiment, and intent, across all channels, helping businesses continuously deliver the right experience on web, mobile, and apps. More than 1.3M websites worldwide rely on Contentsquare’s AI-powered platform to grow their business, drive customer loyalty, and operate with greater efficiency in a constantly changing world. To learn more, visit www.contentsquare.com
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