Give your customers a voice
Build better relationshipsTune into what your customers are saying, take action, and close the loop. By uncovering what they truly value, you'll turn occasional customers into loyal communities.
Find opportunities for growthBoost your profits by sharpening your view across departments. With crystal-clear insights into performance and ROI, you'll make smarter decisions that drive business growth.
Create a winning strategyPut your customers first by understanding their needs, continuously gathering feedback, and improving your product to exceed expectations.
Get feedback in minutes, not days
Without Contentsquare
Traditional Voice of Customer tools fall short. Feedback collected is vague and lacks context. It’s hard to decipher whether negative experiences are a one-off without sifting through all responses. New designs are based on hunches, and user testing takes days.
With Contentsquare
Our all-in-one experience platform empowers you to collect customer feedback quickly, conveniently, and at scale. By connecting user feedback with behavior insights, we give you all the information you need to enrich your understanding of customer experience.
Link feedback with behavioral insights for a bird’s-eye view
See more than just the score
Know more about your customer satisfaction than just the numbers. Discover what’s driving sentiment trends, compare segments, and get more context.
Trigger Surveys after important events to find out how likely your customers are to recommend to others—and assess improvement over time.
Improve with every exit
Your visitors have to leave eventually. But, relevant feedback and detailed analysis turns every exit into a learning opportunity.
Find and fix issues with exit-intent pop-up Surveys, then analyze the responses with AI-powered summary reports, sentiment analysis, and automated tags.
![[Visual] Capabilities - Surveys - Use Cases - End to End Research - Sentiment analysis segmentation](http://images.ctfassets.net/gwbpo1m641r7/2WOOH1zq9QU9AIt9t8wiTf/bbcf48f43b9ba6885567c675ed693e18/Conduct_end-to-end_user_research.svg?w=1920&q=85&fit=fill)
Gain next level customer understanding
Get to know your market better than ever. With Interviews, you can develop user personas, get feedback on ideas and concepts, improve existing products, and optimize marketing campaigns.
User interviews reveal in-depth insights that no other research method can, helping you gather qualitative data about your audience’s needs, pain points, and experiences.
Improve usability based on candid feedback
User Tests make it possible for participants to complete tasks on their own time. Response rates are higher, and results come in faster—making discovery and validation quicker.
Get a clearer picture of how real people experience your product, what they struggle with, and what they would change based on candid, genuine feedback.
![[Visual] Capabilities - Surveys - Use Cases - Product Improvements - survey results](//images.ctfassets.net/gwbpo1m641r7/5oz4ChqO9fCZkY96d1vXZa/71bf37f21bb0a9d3b993eb2ae4f5e785/Make_awesome_product_improvements_faster.svg?w=1920&q=85&fit=fill)
![[Visual] Capabilities - Surveys - Use Cases - Product Improvements - survey results](http://images.ctfassets.net/gwbpo1m641r7/5oz4ChqO9fCZkY96d1vXZa/71bf37f21bb0a9d3b993eb2ae4f5e785/Make_awesome_product_improvements_faster.svg?w=1920&q=85&fit=fill)
And it doesn’t end there
Increase conversions by designing the right digital experience for every customer.
Maximize revenue from each customer relationship by increasing customer lifetime value.
Increase A/B testing win rates and quantify impact on conversion rates and revenue.
Discover UX issues on your site or product, understand the problem, and prioritize a fix.
See how visitors progress through your site or app, from start to finish, across multiple sessions.