Contentsquareプラットフォームのエクスペリエンスは、当社のAIイノベーションによって強化されています。誇張ではなく実用的なインサイトを提供します。
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Frustration score

Uncover the friction that’s slowing users down

Automatically identify the biggest areas of struggle that make customers leave. Rank frustrations by business impact to prioritize the most important fixes. Understand user behaviors that lead to frustration so you can find helpful resolutions.

Capability - Frustration Scoring - Asset — Masthead
機能
Prioritise Efforts
Prioritize by impact

Focus on the issues causing the greatest frustration

Reduce Bounce Icon
Reduce bounce

Fix the frustrations that make users leave your site

Increase conversions Icon
Increase conversions

Remove obstacles and keep customers moving through the funnel

Contentsquare has helped us be more proactive. We’re able to identify issues before customers are even impacted by them.

Helen Kinch
Head of Product for Proposition and Acquisition, Admiral
Key features of frustration score

Find friction at warp speed

AI insights

Automatically surface the places where users feel most frustrated

Contentsquare’s intelligent scoring detects signs of frustration—like rage clicks and repeat attempts completing form fields. See where friction occurs and how it impacts experience, conversion, and revenue.

Capability - Frustration Scoring - Asset — Features - AI Insights
Impact Quantification

See which frustrations are costing your business the most

Impact Quantification ranks sessions by business impact, so you can immediately jump to the most helpful replays. And when you’re reviewing replays, timeline icons let you skip straight to the places where users encountered friction.

Capability - Frustration Scoring - Asset — Features - Impact Quantification
Alerting and trending

Stay on top of frustration

Make sure that new issues don’t go unnoticed by proactively monitoring for sudden increases in user struggle. Get an automated alert when signs of frustration spike—then investigate further with connected tools like session replay, error analysis, and impact quantification.

Capability - Frustration Scoring - Asset — Features - Alerting & Trending
Common use cases

Automate your friction-finding processes

Focus on the most important issues

Start with the frustrations that hurt your business the most

No team has time to monitor every journey or customer. Let Contentsquare automatically surface the most critical points of friction as they happen.

Capability - Frustration Scoring - Asset — Use Cases - Focus on Issues
Capability - Frustration Scoring - Asset — Use Cases - A/B
Validate A/B tests and new releases at a rapid pace

Build higher quality products faster by finding usability issues quickly

Deliver more and higher quality releases with your team by detecting usability issues with new experiences as you launch them.

Get more done together

Scale your team with the power of AI

Want to save time and increase the impact of your team? Use AI to eliminate false positives and focus on friction that’s hurting customer experiences and conversions.

Capability - Frustration Scoring - Asset — Use Cases - Get more Done

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Error analytics visual
Analyze errors

Find and fix the errors that hurt your business the most.

Speed analysis visual
Boost performance

Track and improve vital website metrics that affect conversions and SEO.

Discover - Session Replays
ユーザーエクスペリエンスの把握

サイトやアプリでのユーザージャーニーをリプレイ動画で確認できます

Give your users a frustration-free experience

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