Error Analysis

Find and fix the errors that hurt the most

Surface both technical and non-technical errors on your sites and apps. Rank them by impact, and dig deeper in seconds to find resolutions. Real-time alerts bring you up to speed with new issues so you can fix them fast.

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機能

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機能
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Reduce user frustration

Swiftly solve errors that disrupt user journeys

Increase conversions

Remove obstacles that stop users from converting

Prioritize your efforts

Focus on the issues with the biggest impact

After 16 days, this small fix saved us £1.2K. This amounts to an annual saving of over £27k, showing the benefits of resolving an error which could easily have gone unnoticed for much longer

Emma Hamilton

Web Development Manager, The Conran Shop

Key features of Error Analysis

Find, understand, and resolve any issue

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Error reporting

Get technical and functional errors on your radar

Find JavaScript, API, and custom (or user-defined) errors harming your conversions and revenue. Jump directly to related session replays to see how errors affect real user journeys, and prioritize issues that make the biggest impact.

Real-time dashboards & alerts

Proactively find errors to minimize their impact upon users

Get alerted to error spikes by real-time notifications in your Slack or Microsoft Teams channels. View session replays to dig into the underlying technical details, and file Jira tickets with 1-click.

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Text search

Search user journeys for text-based warnings and error messages

See how users experience errors by searching for specific text that appears in warning and failure messages. Replay individual sessions to watch what the user did before seeing the messages.

Session Replay

See exactly what you users saw and how errors affected their behavior

Reply any individual user journey in a video-like recording with a timeline of errors and troubleshooting details. You’ll see exactly what the user saw—including any bugs or error messages that popped up on their screen.

Common use cases

Stay on top of errors and issues

Find and resolve the most impactful errors

Jump straight to the errors that hurt your business the most

Errors are inevitable, but who has the time to assess them all manually? Contentsquare automatically alerts you to the most critical issues so you know what to prioritize.

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Understand which errors cause user frustration

Identify issues that are spoiling user experiences

While there are many types of errors, they don’t all affect users directly. See which errors are linked with user frustration and behaviors, like rage clicks.

Triage and troubleshoot customer complaints

Get to the bottom of complaints by surfacing root causes in session replays

Investigating complaints from Voice of Customer tools or contact center tickets? Pinpoint technical errors with the Session Replay event stream.

Skip straight to the moments where errors were detected to immediately see what’s going wrong. Then quantify how many other users are experiencing the same error with a few clicks.