Optimize Journeys

Create journeys that convert

Optimize journeys with continuous customer understanding. From the first click to the final exit, understand why your user leaves—and what keeps them coming back.

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User Journeys Illustration, Showing connected paths between three cards, card one contains user data, card two contains an open eye and card three contains an Ex.

Optimize Journeys

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See how visitors move through your site or app, from start to finish

Maximize business impact
Improve brand sentiment with frictionless and continuously enhanced user journeys. The result? Better loyalty, higher conversions, and more revenue.
Optimize every session
Your digital experience is a journey, not a destination. Get the insights you need to keep customers satisfied—even across multiple sessions.
Help users achieve goals
Your user’s exit is as vital as their entrance. Eliminate hidden frustrations to make sure they leave fulfilled, not furious.

The insights your digital experience has been missing

Without Contentsquare

With limited journey visualization and the inability to replay sessions, understanding user behavior becomes a struggle. There are challenges in analyzing funnel steps, user drop-offs, and pages driving returns. Feedback remains isolated and without context.

With Contentsquare

Our all-in-one experience platform offers detailed user Journey Analysis and Session Replay. By providing insights into funnel progression and friction points, you get the confidence to identify key pages and retention-driving features—with feedback to boot.

How the Cotton On Group uses Contentsquare to enhance CX and accelerate customer-centric initiatives

How Rhone uses Contentsquare to elevate its digital experience and smash its seasonal sales targets

Read story

Everything you need to transform journeys, across sessions and digital surfaces

Follow in your users’ footsteps

Find out how your users are really navigating your site. Spoiler: they’re probably not doing what you designed in Figma.

Travel the different journeys your users really take on your site or app to understand which paths led to a certain destination.
Start with Journeys

Turn frustrations into fulfillment

Understand what’s bringing your users back and what made them leave in the first place. Make data-driven decisions that turn frustrations into fulfillment.

Find which pages (or groups of pages) drive retention, create more engagement, and encourage visitors to come back for more.

“These insights have driven further investment in creating an in-app experience that delivers more value than the website.”

Mike Peart

Director of Product, Alo

Unearth root causes

Discover why users are abandoning your site, so you can separate assumptions from the things you have to solve—at scale.

Set up feedback forms quickly and easily to know what your visitors have to say about your digital experience.
Start with Surveys

And it doesn’t end there

Improve conversion rates

Increase conversions by designing the right digital experience for every customer.

Dig into conversion

Boost A/B testing results

Increase A/B testing win rates and quantify impact on conversion rates and revenue.

Explore A/B testing

Find and fix errors

Discover UX issues on your site or product, understand the problem, and prioritize a fix.

Start fixing errors

Turn feedback into action

Get continuous feedback at every step of the user journey with AI-powered Surveys.

Surveys entdecken

Increase lifetime value

Maximize revenue from each customer relationship by increasing customer lifetime value.

See how it works