Voyez comment les visiteurs se déplacent sur votre site ou votre application, du début à la fin
- Build better relationships
Tune into what your customers are saying, take action, and close the loop. By uncovering what they truly value, you'll turn occasional customers into loyal communities.
- Find opportunities for growth
Boost your profits by sharpening your view across departments. With crystal-clear insights into performance and ROI, you'll make smarter decisions that drive business growth.
- Create a winning strategy
Put your customers first by understanding their needs, continuously gathering feedback, and improving your product to exceed expectations.
Les informations qui manquent à votre expérience numérique
Dans ce cas
Avec une visualisation limitée du parcours et l'impossibilité de rejouer les sessions, comprendre le comportement des utilisateurs devient un véritable défi. L'analyse des étapes de l'entonnoir, des abandons des utilisateurs et des pages générant des retours pose des problèmes. Les commentaires restent isolés et sans contexte.
Dans ce cas
Avec une visualisation limitée du parcours et l'impossibilité de rejouer les sessions, comprendre le comportement des utilisateurs devient un véritable défi. L'analyse des étapes de l'entonnoir, des abandons des utilisateurs et des pages générant des retours pose des problèmes. Les commentaires restent isolés et sans contexte.
Tout ce dont vous avez besoin pour transformer les parcours, à travers les sessions et les surfaces numériques
See more than just the score
Know more about your customer satisfaction than just the numbers. Discover what’s driving sentiment trends, compare segments, and get more context.
Trigger Surveys after important events to find out how likely your customers are to recommend to others—and assess improvement over time.
Improve with every exit
Your visitors have to leave eventually. But, relevant feedback and detailed analysis turns every exit into a learning opportunity.
Find and fix issues with exit-intent pop-up Surveys, then analyze the responses with AI-powered summary reports, sentiment analysis, and automated tags.
Gain next level customer understanding
Get to know your market better than ever. With Interviews, you can develop user personas, get feedback on ideas and concepts, improve existing products, and optimize marketing campaigns.
User interviews reveal in-depth insights that no other research method can, helping you gather qualitative data about your audience’s needs, pain points, and experiences.
Improve usability based on candid feedback
User Tests make it possible for participants to complete tasks on their own time. Response rates are higher, and results come in faster—making discovery and validation quicker.
Get a clearer picture of how real people experience your product, what they struggle with, and what they would change based on candid, genuine feedback.