Resources

Our handy guide to creating better UX experiences for all.

Get the latest benchmarks to see how your CX stacks up against data based on 20+ billion global user sessions.

Download our exclusive report on the Digital Experience of Luxury based on billions of online sessions across mobile, apps and websites to understand how Luxury brands can better engage their digital visitors

Only 15% of consumers say that shopping online makes them feel happy, while the majority agree that they have a happier experience in-store. So how can brands go beyond contentment to ensure digital shoppers leave with a smile on their faces?

Consumers’ omnichannel preferences have encouraged digitally native brands (pure players) to invest in physical iterations of their brand experience — ie exist as click and mortar brands — and the age of on-demand convenience has pushed stores to reinvent themselves online. In this report, we’ll be looking at the strengths and challenges of either model, […]

Discover the most prominent interactions among consumers in the USA and 6 other countries with our Global UX Report. Learn how site visitors use the internet globally, including customer acquisition channels, distinct browsing patterns, element use (menu, search bar, carousel), product page interactions and much more. Learn how to localize your UX to boost ecommerce […]

This report highlights the emergence of mindset – a concept that adds layers of intent and context to persona for a 360-degree understanding of consumers.