Resources

Reports

Forrester Now Tech: Digital Intelligence Report

Do you want maximum value from your Digital Intelligence investment? Download the report to learn how you can transform digital engagement at scale.

Reports

The Fate of Finance: 12 innovation experts on how to future-proof your digital CX

Actionable advice & CX strategies from digital leaders in the finance & insurance industry  

Reports

The State of eCommerce: The Latest Retail Benchmarks

Everything you need to know about what happened during the biggest retail holiday of the year and how it can (and should) influence your 2021 strategy.

Reports

2021 Digital Experience Benchmark Report

See how your CX stacks up against data based on 20+ billion global user sessions.

Reports

Industry Mini-Report: Energy

Download our report to see where you stack up to your competitors and peers in the energy industry.

Reports

The Digital Accessibility Handbook

Our handy guide to creating better UX experiences for all.

Reports

2021 eCommerce Calendar

Get the latest benchmarks to see how your CX stacks up against data based on 20+ billion global user sessions.

Reports

Luxury’s Little Black Book

Download our exclusive report on the Digital Experience of Luxury based on billions of online sessions across mobile, apps and websites to understand how Luxury brands can better engage their digital visitors