Last updated: November 2022 (V2022.4)

Contentsquare Processors and Sub-processors List

The following table outlines Contentsquare’s current affiliates and third-party Processors and Sub-processors who are authorized to Process Personal Data in connection with Contentsquare Services and websites:

Sub-Processors

Affiliates and third parties involved in the provision of services to our customers

1. Affiliate Sub-Processors

Name	Type of Services	Type of Data	Location	Privacy Policy
Content Square SAS	Consulting, Support, Maintenance, Implementation, and Development	Corporate, Visitor, Usage	Paris, FRANCE	Link
Content Square, Inc.	Consulting, Support, Maintenance, and Implementation	Corporate, Visitor, Usage	New York, USA	Link
Content Square Ltd.	Consulting, Support, Maintenance, and Implementation	Corporate, Visitor, Usage	London, UK	Link
Content Square Israel Ltd.	Consulting, Support, Maintenance, Implementation, and Development	Corporate, Visitor, Usage	Tel Aviv, ISRAEL	Link
Content Square Singapore PTE	Consulting and Support	Corporate, Visitor, Usage	SINGAPORE	Link
Content Square Spain, S.L.	Consulting and Support	Corporate, Visitor, Usage	Madrid, SPAIN	Link
Content Square GmbH	Consulting and Support	Corporate, Visitor, Usage	Frankfurt, GERMANY	Link
Contentsquare Japan G.K.	Consulting and Support	Corporate, Visitor, Usage	Tokyo, JAPAN	Link
ContentSquare DXA SAAS Solutions LLC	Consulting and Support	Corporate, Visitor, Usage	Dubai, UAE	Link
Clicktale (UK) Limited	Consulting, Support, Maintenance, and Implementation	Corporate, Visitor, Usage	London, UK	Link
Clicktale, Inc.	Consulting, Support, Maintenance, and Implementation	Corporate, Visitor, Usage	New York, USA	Link

2. Third-Party Sub-Processors

Sub-Processors we use to store personal data:

Note: The default storage location for our Customers’ personal data is within the same region they are located:

our US-based customers’ personal data is stored in the US, and

our EU-based customers’ personal data is stored in the EU.

Name

Type of Services

Type of Data

Location

Privacy Policy

Amazon Web Services, Inc.

Data Hosting

Visitor, Usage

USA: Virginia (primary) and Oregon (backup)

European Union: Ireland (primary) and Sweden (backup)

Link

Microsoft Azure

Data Hosting

Visitor, Usage

USA: Virginia (primary) and Washington (backup)

European Union: Ireland (primary) and Netherlands (backup)

Link

3. Region-specific Sub-Processors:

Name	Type of Services	Type of Data	Location	Privacy Policy
Converteo (for customers located in West Europe)	Support, Maintenance, and Consulting	Corporate, Visitor	Paris, FRANCE	Link
Dentsu Manchester Limited (for customers located in North Europe, Germany, Austria, and Switzerland)	Support, Maintenance, and Consulting	Corporate, Visitor	Manchester, UK	Link
Wunderman Thompson Data Consulting, LLC (for customers located in the Americas)	Support, Maintenance, and Consulting	Corporate, Visitor	New York, USA	Link

4. Other Sub-Processors:

Name	Type of Services	Type of Data	Location	Privacy Policy
Atlassian Pty Ltd (Jira)	Ticketing platform	Corporate, Visitor	Sydney, AUSTRALIA	Link
Datadog, Inc.	Cloud applications monitoring	Corporate, Usage	New York, USA	Link
Google LLC (Google Data Studio)	Reporting	Visitor, Usage	Mountain View, USA For more information about Google’s data center locations, visit this link	Link
Mango Technologies, Inc. (ClickUp)	Implementation management and support	Corporate	San Diego, USA	Link
Microsoft Corporation (Microsoft Teams)	Monitoring and alerts	Corporate	Redmond, USA	Link
Skilljar Inc.	E-learning and certification	Corporate	Seattle, USA	Link
Slack Technologies, Limited.	Monitoring and alerts	Corporate	Dublin, IRELAND	Link
Zendesk, Inc.	Customer service platform	Corporate, Visitor, Usage	San Francisco, USA	Link

Processors

Affiliates and third parties involved in Contentsquare’s services, development and other business needs

1. Affiliate Processors

Name	Type of Service	Type of Data	Location	Privacy Policy
Content Square SAS	Consulting, Support, Maintenance, Implementation, and Development	Corporate, Visitor, Usage	Paris, FRANCE	Link
Content Square, Inc.	Consulting, Support, Maintenance, and Implementation	Corporate, Visitor, Usage	New York, USA	Link
Content Square Ltd.	Consulting, Support, Maintenance, and Implementation	Corporate, Visitor, Usage	London, UK	Link
Content Square Israel Ltd.	Consulting, Support, Maintenance, Implementation, and Development	Corporate, Visitor, Usage	Tel Aviv, ISRAEL	Link
Content Square Singapore PTE	Consulting and Support	Corporate, Visitor, Usage	SINGAPORE	Link
Content Square Spain, S.L.	Consulting and Support	Corporate, Visitor, Usage	Madrid, SPAIN	Link
Content Square GmbH	Consulting and Support	Corporate, Visitor, Usage	Frankfurt, GERMANY	Link
Contentsquare Japan G.K.	Consulting and Support	Corporate, Visitor, Usage	Tokyo, JAPAN	Link
ContentSquare DXA SAAS Solutions LLC	Consulting and Support	Corporate, Visitor, Usage	Dubai, UAE	Link
Clicktale (UK) Limited	Consulting, Support, Maintenance, and Implementation	Corporate, Visitor, Usage	London, UK	Link
Clicktale, Inc.	Consulting, Support, Maintenance, and Implementation	Corporate, Visitor, Usage	New York, USA	Link
HJ Holdings Limited	Marketing Communications	Corporate	St. Julian’s MALTA	Link
Hotjar Ltd.	Marketing Communications	Corporate	St. Julian’s, MALTA	Link
Hotjar Germany GmbH	Marketing Communications	Corporate	Berlin, GERMANY	Link
Hotjar Web Services Spain, S.L.	Marketing Communications	Corporate	Barcelona, SPAIN	Link
Hotjar UK Limited	Marketing Communications	Corporate	London, UK	Link
HTJRPT - HotjarWeb, Portugal, Unipessoal Lda.	Marketing Communications	Corporate	Porto Salvo, PORTUGAL	Link
Hotjar Netherlands B.V.	Marketing Communications	Corporate	Amsterdam, THE NETHERLANDS	Link

2. Third-Party Processors

Name	Type of Service	Type of Data	Location	Privacy Policy
APIHub, Inc. (Clearbit)	Marketing knowledge platform	Corporate	San Francisco, USA	Link
DocuSign, Inc.	Document & e-signature management	Corporate	San Francisco, USA	Link
Drift.com, Inc. Siftprck (Drift Email)	Marketing acceleration platform	Corporate	Boston, USA	Link
Gainsight, Inc.	Customer success management	Corporate	Redwood City, USA	Link
Google LLC (Google Workspace)	Digital workspace management	Corporate	Mountain View, USA	Link
HubSpot, Inc.	Marketing platform	Corporate	Cambridge, USA	Link
Idalto Ltd. (Bryq)	Applicant assessment platform	Corporate	Nicosia, CYPRUS	Link
InfiniGrow Ltd.	Marketing attribution, behavioral analysis, planning and forecasting	Corporate	Tel Aviv, ISRAEL	Link
Ironclad, Inc.	Contract management system	Corporate	San Francisco, USA	Link
JEUDIMERCI	Contentsquare Loyalty Program management	Corporate	Grenoble, FRANCE	Link
LeadIQ, Inc.	Sales prospecting services	Corporate	Redwood City, USA	Link
LinkedIn Corporation	Marketing platform	Corporate	Sunnyvale, USA	Link
OneTrust Technology Ltd.	Data Subject Request management	Corporate, Visitor	Atlanta, USA	Link
PathFactory Corp.	Marketing / Sales content delivery platform	Corporate	Toronto, CANADA	Link
Pendo.io, Inc.	Product usage and analytics insights platform	Corporate, Usage	Raleigh, USA	Link
Salesforce.com, Inc.	Customer relationship management platform	Corporate	San Francisco, USA	Link
Salesloft, Inc	Sales engagement platform	Corporate	Atlanta, USA	Link
Sender, Inc. (Sendoso)	Digital marketing management	Corporate	San Francisco, USA	Link
Skilljar Inc.	E-learning and certification	Corporate	Seattle, USA	Link
Slack Technologies, Limited.	Business communication platform	Corporate	Dublin, IRELAND	Link
Sociabble Inc.	Brand advocacy and multi-channel social sharing	Corporate	Paris, FRANCE	Link
ShelfFlip Inc. (Usergems)	Data correction and tracing	Corporate	San Francisco, USA	Link
WP Engine	Domain hosting service	Corporate, Usage	Austin, USA	Link
Zoom Video Communications, Inc.	Video communication and collaboration	Corporate	San Jose, USA	Link
Zendesk, Inc.	Customer service	Corporate	San Francisco, USA	Link

DEFINITIONS

“Contentsquare Services” means the products and services provided by Contentsquare to Customer under an agreement.

“Personal Data”, “Processing”, “Processor”, “Sub-processor” shall have the meaning as defined under applicable data protection laws.

“Corporate Data” means Personal Data that relates to both (a) Customer’s relationship with Contentsquare, including the names or contact information of individuals authorized by Customer to access Customer’s account and billing information of individuals that Customer has associated with its account and (b) Contentsquare prospects, leads and potential Customers, including names and contact information.

“Usage Data” means Personal Data processed as part of the use of Contentsquare Services and websites by Customers and other third parties, including but not limited to online identifier and behavior data.

“Visitor Data” means Personal Data that relates to a Customer’s website/mobile application visitor processed through Contentsquare Services.

SUBSCRIBING TO UPDATES TO THE SUB-PROCESSOR LIST

To subscribe to updates concerning Contentsquare's Sub-processor List, please use this Form or send an email to [email protected] with a request to subscribe, and you will be provided with updates on any changes in this list.

REQUESTING MORE INFORMATION ABOUT A PROCESSOR OR SUB-PROCESSOR

For any additional information concerning Contentsquare’s data processing practices or any specific Processors or Sub-processors, please send an email to [email protected] identifying the Processor or Sub-processor and the requested information.

OBJECTING TO A SUB-PROCESSOR

A customer (Data Controller) may object to Contentsquare use of a specific Sub-processor in accordance with the terms of the Data Processing Agreement governing the relations between the parties. Such objection may be sent by email to [email protected] (subject line “Sub-processor Objection”) containing the following information:

Customer Entity Name
Sub-processor Entity Name
Grounds for Objection
Requestor Name
Requestor Email

Objections must be based on legitimate data protection grounds in accordance with the terms of Contentsquare’s standard Data Processing Agreement.