Advanced Troubleshooting

Deep-dive into consumer struggles and empower your teams to quickly turn these friction points into actionable feedback and new and improved experiences. 

Capabilities such as comprehensive Session Replay, JS Errors and Voice of Customer Resolution, enable you to proactively recover lost revenue.


Understand visitors’ actual behavior

Unlock the insight hidden “between the lines” of your digital analytics. Reconstruct any user session to reveal exactly how visitors are moving between content zones, and in what order.

list session replay

Tie sessions to Voice of Customer feedback

VoC integrations in CS See & Solve make user feedback actionable. Replay the exact steps leading up to feedback and compare the journeys that lead to positive vs. negative ratings, quantify whether the occurrence is an outlier or a frequent issue impacting the business.

Identify, quantify and fix friction and errors fast

JavaScript error reporting lets analytics teams prioritize issues impeding conversion. Shortcut straight to session replay to see these errors and frustration. Integrate with APM tools to troubleshoot and fix root causes faster.


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