Advanced Troubleshooting

Deep-dive into consumer struggles and empower your teams to quickly turn these friction points into actionable feedback and new and improved experiences. 

Capabilities such as comprehensive Behavior Analysis, JS Errors and Voice of Customer Resolution, enable you to proactively recover lost revenue.

Understand visitors’ actual behavior

Unlock the insight hidden “between the lines” of your digital analytics. Reveal exactly how visitors are moving between content zones, and in what order.

Tie behaviors to Voice of Customer feedback

VoC integrations in CS See & Solve make user feedback actionable. Review the exact behaviors leading up to feedback and compare the journeys that lead to positive vs. negative ratings, quantify whether the occurrence is an outlier or a frequent issue impacting the business.

Identify, quantify and fix friction and errors fast

JavaScript error reporting lets analytics teams prioritize issues impeding conversion. Use Behavior Analysis to see these errors and frustration. Integrate with APM tools to troubleshoot and fix root causes faster.

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