Mining Metrics For All Their Worth, with John O’Melia

Every metric has a story to tell. Are you reading them from start to finish? John O’Melia, Chief Customer Officer at Contentsquare talks to the Flourish CX Podcast on how to determine whether or not your customer is going to be successful in the future, how to mine every last drop of value you can out of metrics, and how to convert data into value.

Contentsquare becomes one of the first technology partners to join GroupM’s Nordic CX Hub initiative, a community and collaboration hub to support businesses along their digital transformation journey.

Kenichiro (Ken) Ina has been appointed Country Manager, Japan, to strategically help Japanese brands develop more human digital experiences.

Jonathan Cherki, Founder and CEO of Contentsquare, publishes an article in an issue on how marketing is becoming more purpose-led, data-driven, human-centered, and collaborative.

Contentsquare’s 2022 Digital Experience Benchmark report luxury statistics on tracking, browsing, conversion behavior, monitoring device preferences and user frustrations, are featured in Luxury Daily.

Italian publication, Focus ECommerce, features Marco Ferraris, Contentsquare’s Italian Country Manager, as a participant at the Netcomm Forum in Milan with Calzedonia Group.

Niki Hall, CMO at Contentsquare, talks to CMS Wire about how taking shared responsibility helps build a CX-first business culture.

Patrice Attia, Contentsquare’s SVP of EMEA, publishes a byline in Digital Doughnut including some of Contentsquare’s 2022 Digital Experience Benchmark report key statistics.