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Cairo Customer Success Full-time

UX Design Consultant

Contentsquare is a global digital analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team – known as the CSquad – representing more than 70 nationalities across the world.

In 2022, we raised $600M in Series F funding, doubling our valuation to $5.6B and were recognised as a certified Great Place to Work in France, Germany, Israel, US and UK.

We are looking for an analytical, empathetic, and creative UX Design Consultant who is excited to bridge the gap between data-driven insights and design. You're passionate about gathering insights to inspire and inform clients’ designs, and transforming those findings into impactful solutions. 

This role will be based in our new Cairo office but will support across various regions, namely the US, UK and France and will therefore require flexible working hours Monday - Friday.

This individual will collaborate with our global Customer Success team daily, specifically Success Managers, Solution Experts, and Data Analysts, and in touch with the global UX-Customer Success team (three designers in Paris, one in London & two in New York City).

Client missions::

  • Solve UX problems with operational recommendations for our customers based on data-driven insights and analysis derived by Data Analysts and other Customer Success stakeholders. 
  • Create wireframes & mockups for customers using traditional UX expertise and Contentsquare data.
  • Run custom workshops responding to customers’ UX/UI needs.
  • Internal missions::

  • Help enable the Customer Success and Professional Services team to identify potential UX/UI problems on client sites and validate using data.
  • Collaborate closely with the UX Strategist team to help incorporate a user-centric strategy aligned with Customer Success and Professional Services’ objectives.
  • Help create and facilitate knowledge sharing around UX/UI design theory and guidelines between Customer Success, Professional Services, and UX/UI Designers.
  • Work closely with Customer Success and Professional Services to adapt our services catalog to customers’ evolving needs.
  • Hard Skills::

  • Minimum 3 years experience with prototype tools, specifically Figma
  • Applied knowledge of UX design theory through web design
  • Solid experience of the Google Suite, especially Google Slides
  • Project management experience, with solid experience with project management tools, preferably Monday
  • Ability to manage multiple stakeholders and deadlines strategically (previous agency experience)
  • English (Spanish, French, Italian is a bonus)
  • Front-end web development (bonus)
  • Soft Skills::

  • Team player with a great team spirit
  • Curious & creative
  • Attention to detail and organized
  • Enthusiastic & good sense of humor
  • Regularly keeps up-to-date with design/industry knowledge and benchmarks
  • BONUS: Analytical / previous experience with marketing data & analytics

  • Why you should join Contentsquare:

    ▪️ We’re humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done.
    ▪️ We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits.
    ▪️ We are a fast growing company with a track record of success over the past 10 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact.
    ▪️ Our clients, partners and investors love our industry-leading product.

    To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are a few we want to highlight:

    ▪️ Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year.
    ▪️ Work flexibility: hybrid and remote work policies.
    ▪️ Generous paid time-off policy (every location is different).
    ▪️ Immediate eligibility for birthing and non-birthing parental leave.
    ▪️ Wellbeing allowance.
    ▪️ Home Office Allowance.
    ▪️ A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours.
    ▪️ Every full-time employee receives stock options, allowing them to share in the company’s success.
    ▪️ We offer many benefits in various countries -- ask your recruiter for more information.

    Uniqueness is embedded in our DNA as one of our core values. Even if you don’t meet all of the requirements above, we encourage you to apply.

    Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

    Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights.