Strategic Success Manager (Remote)
Contentsquare is a global digital analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team – known as the CSquad – representing more than 70 nationalities across the world.
In 2022, we raised $600M in Series F funding, doubling our valuation to $5.6B and were recognised as a certified Great Place to Work in France, Germany, Israel, US and UK.
About the role
As part of Contentsquare’s Customer Success organization, you will contribute to a team of CSMs and analysts, working to ensure the satisfaction of our Fortune 500 clients through impactful engagements which drive business value through optimization of digital experiences. You’ll work as part of a cross-functional account team with a portfolio of our most strategic enterprise customers and will be responsible for minimizing churn/contraction risk while driving product adoption. You’ll do this by proactively engaging with customers, providing training, reports, and other consulting deliverables.
We are hiring a Strategic Success Manager that will be based 100% remote. You’ll work from your home office and will collaborate with a remote team, and you’ll have plenty of opportunities to visit our US (NYC) and global offices. While this is a remote role we are looking for talent in the eastern or central time zone(s).
If you have a passion for customer experience and strong analytical skills, we should chat!